407-***-**** ab2xz0@r.postjobfree.com Maria L. Alvarez

Objective To be a part of the organization and to contribute

my hard work and my skills for the further

development of the company

Highlights of .Sixteen years of extensive experience in parts

qualifications counter sales

. Highly skilled in handling customers' and

technicians parts requirements in terms of both

sales and services

. Working knowledge of assisting customers in

selecting required parts for an specific job or

project.

. Well versed in pulling purchases from stock and

ensuring the right part is being provided to the

technician &/or customer.

Experience 2008-2011 Universal Nissan Orlando, Fl

Parts Associate

Ordering & billing parts to invoices &/or open work

orders & ensure correct processing.

Supply service technicians with parts as requested

Looking up parts for Nissan & Hyundai vehicle

repair.

Receiving, scrapping, defect recalls, etc.

Inventory maintenance

Greet customers in person and on telephone and

provide required information

Responsible for locating and ordering parts for

used car repairs.

2001-2008 CentralAuto Parts/ Carquest

Kissimmee, Fl

Asst. parts manager

Assisted General Manager in managing store and its

staff and developed necessary strategies.

Maintained good working relations with retail and

wholesale customers and ensured fulfillment of all

needs.

Assisted customers in person and via telephone.

Visited local wholesale accounts and prospects.

1997-2001 Auto zone Lake Wales, Fl

Store Manager

Hired and evaluated work of all staff members

working in parts department.

Monitored inventory for all parts level and

adjusted it to minimize any kind of obsolesce.

Monitored customer complaints and ensured

resolution within company guidelines.

Administered employee schedules and payrolls and

ensured timely completion of all paperwork.

Established commercial wholesale program

Opened over two hundred accounts within 6 month

period

. Excellent familiarity with automobiles industry

Aditional . Exceptional knowledge of auto parts and

substitutes that may be used in place of.

. Ability to read, comprehend and carry out complex

instructions

. Well honed customer service skills.

Education HSD

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