Sarah Kirmani

***** ******* ***** ****, ***** Land, TX, 77498

Phone: 832-***-****

Email: ab2x1v@r.postjobfree.com

EDUCATION: BBA in Finance and Marketing, University of Houston, December

2006

Minor: International Studies

Cum GPA: 3.35/4.00

. Studied Asian Economics in Beijing, Shanghai and Xian- China

in Summer 2005

. Certificate of Intrapreneur, University of Houston

. Have traveled throughout Africa, North America, and

Asia

. Fluent in English, Urdu and Hindi and Beginner in

French

EXPERIENCE:

Comcast- Houston, Texas

Reporting Analyst/ Marketing Sales Analyst- (May 2008-

Present)

. Develop efficiencies to increase the effectiveness of

reporting, consolidate & maintain departmental reports used

internally and externally such as for corporate office

. Develop and maintain metric reporting on a routine basis,

i.e., create, automate, and maintain operational cyclical

reporting

. Manage and own the reporting project process to identify the

needs, document requirements and coordinate the

implementation

. Active participation in the development and the creation of

new reporting templates and analytical reports

. Hold weekly presentations with sale representatives in

regards to their performances and promotions being offered

. Reporting sales trends, sale representatives standings as an

individual and team, sale managers standing on a daily,

weekly, monthly level

. Monitoring subscriber activity (connects, disconnects,

upgrades, downgrades, penetration levels), sales-to-

installation completion percentages, connects by source,

disconnects by reason, product sell-in by source, campaign

performance relative to cost-per-sale, churn, return on

investment, discount code usage and other key metrics

. Preparing and analyzing compensation and commission plans for

sale agents

. Manage and maintain vendor accounts. Approve payments and

track vendor account balances to make sure timely and

accurate payments are made

. Analyzing and interpreting budgets. Keep up with trends in

the financials

. Act as a liaison for VP, Director and Manager of Business

Services

JP Morgan Chase Bank- Houston, Texas

Business Analyst (Call Center)- (January 2007- May2008)

. Business analysis of supported business product lines

. Develop/Produce various performance reports using Excel, CMS

Server, and eWFM

. Communicate with leadership team concerning requests or

enhancements

. Documentation of reporting processes and procedures

. Planning, monitoring and reviewing work of subordinates

. Make recommendations concerning selection, termination,

performance appraisal and professional development

. Develop, maintain, and produce all required reporting for the

contact center at the enterprise, site, team, and individual

associate level on a daily, weekly, monthly, and ad hoc basis

. Measure, evaluate, and analyze employee skills in order to

maximize performance of the contact center team

. Aide in determining staffing plan based call arrival

patterns, forecasted phone/e-mail volumes, and agent skill

staffing levels

. Quantitatively evaluate and recommend action plans based on

all contact center reporting/analysis in order to enhance the

customer experience and drive operational efficiencies

. Report performance trends to management

. Act as liaison for development of custom reports ensuring

data integrity in all report development

. Conduct periodic analysis of internal reporting systems and

procedures to ensure efficiency, increasing customer

satisfaction, reducing expenses, and identifying errors

JP Morgan Chase Bank- Houston, Texas

Business Analyst Intern (Operational Team)- (January 2006-

December 2006)

. Financial statements analysis

. Producing forecasts of business, industry, and economic

conditions for use in making investment decisions

. Monitoring fundamental economic, industrial, and corporate

developments through the analysis of information obtained

. Preparing plans of action for investment based on financial

analysis

. Assembling spreadsheets and drawing charts and graphs to

illustrate technical reports

. Interpreting data affecting investment programs, such as

price, yield, stability, future trends in investment risks,

and economic influences

. Presenting oral and written reports on general economic

trends, individual corporations, and entire industries

Merrill Lynch - Houston, Texas

Financial Advisor Intern- (October 2005- January 2006)

. Financial advising

. Assistant to Vice President

. Scheduling appointments with business clients

. Telemarketing

. Analyzing businesses financial statements

. Portfolio Analysis

. Aide in the construction of investment strategies

. Aide in designing asset allocation models

. Aide in developing financial plans to meet short and long

term financial objectives for companies and businesses

. Analyze data on market conditions

HONORS:

. Dean's List: Spring 2004, Spring 2005, Summer 2005, Spring

2006, Fall 2006

. Honors List: Spring 2003, Fall 2003, Fall 2004, Fall 2005

ACTIVITIES:

. Member of Finance Association - Communication, Operations and

Public Relations member, Spring 2005, Fall 2005, Fall 2006

. Member of American Marketing Association, Fall 2005, Fall

2006

. Volunteered for various charity organizations including

House of Charity

. Member of the Finance and Social society for "Envolve"

. Member of Pakistani Student Association (PSA), Spring 2005,

Fall 2005, Fall 2006

. YourDil non profit Org, Event Coordinator October 2011 till

Present

. Volunteered for Asia Society

SKILLS:

. Skilled in Windows 98/NT/2000 and XP

. Skilled in PeopleSoft

. Proficient in Microsoft Word, Access, Excel and PowerPoint

. Skilled in Lotus Notes

. Skilled in eWFM

. Skilled in proprietary software, CMS Server, Workbench and

CSG

. Skilled in SaesForce

REFERENCES: Furnished upon request

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