Michelle Roberts

**** ****** **** **** * Boston, NY 14025 * 716-***-**** * ab2v5p@r.postjobfree.com

OBJECTIVE:

To return to a fulfilling career in an operational management capacity.

SKILLS PROFILE:

Supervisory –

Expertise overseeing management, tradesmen, clerical/administrative, hourly, and

volunteer personnel in both union and non-union environments. My management

philosophy concentrates on thoroughly training individuals, then macro managing

performance. When necessary, a hands-on approach is initiated to improve individual

productivity.

Facility Equipment & Fleet Maintenance -

Management responsibility for overseeing all facets of interior and exterior

facilities, warehousing, and parking. Responsible for establishing preventative

maintenance schedules for all equipment and vehicles, and to repair/replace as necessary.

Strategic Planning -

Initiated both long and short term planning for the business strategy.

Assembled information such as financials, customer needs, procedures,

economic trends, marketing, and new products/service offerings to

formulate plans & budgets. The overall goal is to experience growth while

reducing costs and providing superior customer service.

Cost Control -

Extensive experience in reducing cost through changes in process,

negotiation of contracts, inventory control, and by creating efficiencies

in time and production.

Marketing/Advertising -

Experience in utilizing marketing strategies such as market trending and

demographic studies. Managed advertising endeavors by selecting the

appropriate media. Utilized print, mobile signage, social networking, and

radio. Created brochures, newsletters, and business cards to increase

corporate visibility in the community to enhance sales and create common

positive goals within the corporation among employees. Hire/Fire –

Recruitment, interviewing, selection, hiring, evaluation, & termination of

employees. My focus is to match skills with job duties and to ensure

personality fits the corporate culture. This emphasis has aided in the

retention ratios of personnel.

Program/Project Management -

Superior project management expertise, including operational, organizational, program-

specific, and numerous other organizational needs as they developed. The philosophy

works using a "backwards forward" approach, which visualizes the end product first. It

identifies the needed components and then action is initiated to bring about successful

completion.

Process Improvement -

Involved in conceptualization, design, and implementation of a variety of

policies & procedures. These operational changes were put into effect to

improve productivity & efficiencies while reducing cost, waste, and time,

which directly affects profit.

Negotiation -

Various degrees and amounts of contract negotiation and finalization.

Experience in employment agreements, vehicle purchases, capital

equipment, union contracts, supplies, & maintenance contracts. Astute at

finding the appropriate legal experts to guide the process through a cost

efficient and business-friendly manner.

Vendor Relations -

Experienced in establishing contracts, payments, terms, and materials with a

variety of companies to ensure quality and cost effective methods of purchasing product

for end-user consumption/use.

Customer Service -

Extensive management of customer service departments. This included the

identification of problems and proactively solving the issue. Managed all

incoming issues in a hands-on fashion. My emphasis was on training

employees to listen to all customer concerns and quickly bringing about

resolution to their satisfaction, while keeping the company's objectives in

mind.

Training –

Conceptualized, designed, & implemented numerous training programs utilizing both

one-on-one and group methodologies. The topics included: job duties/responsibilities,

safety, accident prevention, equipment operation accident reporting, NYS motor vehicle

inspections, NYSDOT compliance, management situations, lock out / tag out procedures,

airbourne/bloodbourne pathogens, head injuries, crisis management, and

policy/procedures. My focus is to deliver the information in a user friendly fashion to aid

in the retention of information.

Report Generation –

I am experienced in developing, implementing, & maintaining accurate reports. Report

types include, but are not limited to: grants, vehicle expenses (maintenance and

inspection), audits, payroll, A/R, bad debt resolutions, cash reconciliation, inventory

control, employee HR tracking/benefits, etc.

Scheduling –

Experience includes: labor, daily work priorities, meetings, project deadlines, crisis

management, accounts payable/receivable, training, HR benefits tracking, etc.

Computer Literate –

Microsoft Office, Word, Excel, PowerPoint, Publisher, Access, and Outlook. Also literate

in Lotus Notes, a variety of custom software packages and social networking sites.

Safety –

Assured adherence to OSHA, DOT, DEC, EPA, and all local, state, and federal codes.

This is achieved through posting rules and regulations, presenting safety training

sessions/meetings, proper reporting and continual reminders to employees as issues arise

on the job.

Event Planning –

Experience in planning events for up to 100 individuals, which encompassed: budgeting,

theme development, site selection, food, beverage, entertainment, and purchasing

promotional materials befitting the event.

Presentations -

Performed a variety of presentations to several group sizes, from 25 - 100

participants, comprised of management, peers, employees, and community

groups. Topics included but not limited to: Safety Policy/Procedures, job

duties, financials, HR topics, maintenance requirements, accident reporting

procedures, quality, and environmental concerns.

Budgeting -

Responsible for the development of budgets for labor hours, facility

equipment and vehicle maintenance, and inventory of parts and supplies.

Pro-actively analyze actual results to ensure projections were met. If

necessary, corrective actions were initiated to bring outcomes back in line.

Cash Management -

My expertise includes but is not limited to accepting & allocating payments,

accounts payable/receivable, payroll, reconciling bank statements, making

deposits, and researching any discrepancies that may have occurred.

Sales -

Background in both tangible and intangible products and services on both a

personal and sales management level. My philosophy concentrates on

listening to the customer's needs and offering appropriate solutions.

Conflict Resolution -

Adept to utilizing creative problem solving techniques to eliminate issues

or improve productivity. The process is facilitation, training others on usage,

identifying/clarifying challenges, the convergence & divergence of ideas, and

development of new products, processes or assessments.

Shipping/Receiving -

Experience includes scheduling of incoming & outgoing products, packaging,

transportation, & tracking.

Time Management/Prioritization -

Adept at prioritizing and multitasking the scheduling of tasks involving

operations, employee & client issues, and general reporting to ensure daily,

weekly, monthly objectives are met. Highly skilled in adjusting to "A.S.A.P"

situations to react and satisfy the need, while making sure the overall goals

are fulfilled.

Estimates/Quotes -

Skills involve taking the individual pieces of a project (labor, parts, shipping)

researching costs and then arriving at the estimated price and presenting to

the customer.

Quality Assurance -

Demonstrated quality control expertise by establishing standards, rules of

conduct, and corporate compliance. This is enforced by monitoring employee

activities, spot checking inventory levels, daily production, and adherence to

internal controls.

Purchasing -

Purchasing experience with products, supplies, vehicles, capital equipment,

and tools. Vendor selection based on availability, price, quality, &

commitment.

Inventory Control -

Management of approximately 3500 stocked SKU's. Responsible for the

sourcing and delivery of products to meet specific customer needs. The focus

throughout was to maintain availability while managing cash flow.

Communication -

Effective communication skills enable me to relate to individuals at all levels.

Talented in working with customer and employees to achieve the desired

end result through planning and organization.

General Accounting -

Hands-on management of general accounting functions. This includes A/P,

A/R, payroll, cash management, petty cash disbursement, bank reconciliations, and

spending account management.

EMPLOYMENT HISTORY:

Owner.Operator

Beans To Brew Café, Inc., Springville, NY 2012

Shop Supervisor 2012

Ryder, Tonawanda, NY

Fleet/Transportation Manager 2007 - 2011

Aspire of Western New York, Getzville, NY

Barista/Cafe Manager 2005 - 2007

Farmer's Daughter Bakery/Cafe, Springville, NY

Service Coordinator/Manager 2002 - 2005

First Transit - Southtowns Wheelchair Co., West Seneca, NY

Business Office Assistant Manager 2001 - 2002

Harris Hill Nursing Home, Williamsville, NY

Customer Service Representative (seasonal) 2000 -2001

Fisher Price, East Aurora, NY

Service Writer 1999 -2000

Johnson Boys Chevrolet, Springville, NY

Shop Manager 1998 - 1999

Macaluso's Transmissions, Elma, NY

Service/Office Manager 1996 - 1998

Automotive Plus, Elma, NY

EDUCATION:

Liberal Arts/Humanities

Erie Community College, Buffalo, NY

EXTRA CURRICULAR:

I am currently the Town of Colden Environmental Board's chairman, and have

actively been a member of this board for 3 years. During this time period I have

created a semi-annual recycle day for our community, which includes obtaining

vendors to collect our items, advertise the event, and ensure staffing to operate

this event. I am also involved in the New York State Adopt-A-Highway program.

AWARDS:

I have received numerous awards from employers, such as Excellence, Collaboration,

Team Work, and Innovation.

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