Human Resources Customer Service
Resume:
Dear Hiring Manager;
My name is Lynette Turner and I am very interested in working with you in
this position. As you review my resume you will find that I have the
experience and the education, which meets your requirements for this
position. I am a Strategic Human Resources Professional, with experience in
coaching, and developing employees related to performance, job specific
training, interviewing and selecting strong candidates for new positions,
while creating strong working relationships. I am an experienced leader,
working in a constantly changing environment, focusing on promoting quality
and integrity, within organizations. I have been recognized for taking
ownership and making quick decisions to enhance organizational performance
and productivity, by enforcing policies and procedures, through quality
management and strategic planning. Self-motivation and overcoming
challenges are examples of my assets, being a risk taker and innovative
thinker, has shown to help guide organizations and individuals to their
next level. I have many years of customer service, leadership, payroll,
project management, and human resources in various industries. I have a
customer service foundation, by working in retail and maintaining customer
satisfaction, with the customers being the public, employees and managers.
I have experience in training processes and procedures to department heads
and staff, with a focus on agency goals. I also have experience working
with varies software and system testing materials. In my previous
positions, I have performed business analysis, forecasting, employee
training, interviewing, communication, compliance, supervision, and
research and development, just to name a few. Inside of my resume, you
will see that I am a dedicated and goal oriented employee, with excellence
and enthusiasm as my primary focus. With success in past roles, completion
of an MBA program, and obtaining my PHR certification, I am ready to take
that next step and join your team. I would appreciate the chance to
demonstrate my capabilities with your organization; I hope to hear from you
soon.
Sincerely,
Lynette Turner, MBA, PHR
Lynette A. Turner, PHR, MBA
5864 Parliament Dr.
Columbus, Ohio 43213
ab2uhq@r.postjobfree.com
Career Summary
Strategic Human Resources Professional, with experience in coaching, and
developing employees related to performance, job specific training,
interviewing and selecting strong candidates for new positions, while
creating strong working relationships. I am an experienced leader, working
in a constantly changing environment, focusing on promoting quality and
integrity, within organizations. I have been recognized for taking
ownership and making quick decisions to enhance organizational performance
and productivity, by enforcing policies and procedures, through quality
management and strategic planning. Self-motivation and overcoming
challenges are examples of my assets, being a risk taker and innovative
thinker, has shown to help guide organizations and individuals to their
next level.
PROFESSIONAL EXPERIENCE
Department Management
. Develop and implement personnel policies and procedures.
. Administer various human resources and departmental plans and
processes.
. Provide direction and directives to the department staff in regard
to duties and responsibilities, establishing work
priorities for achieving department initiatives.
. Evaluate staff performance, focusing on continual improvement,
efficiency and effectiveness
of the department and functions.
. Assist department staff in the performance of Human Resources and
administrative functions.
. Train and coach staff in terms of goal setting and future career
options, which increases their
marketability and professionalism within the organization.
. Interview, hire and promote the best-suited staff and candidates for
open positions within the department to decrease turn over and the
high cost of training.
. Evaluate and administer employee reviews on an annual basis.
Calculate the compensation budget vs. the employee contribution for
the staff. Recommend a fair and equitable rating and pay adjustment,
while keeping the bottom line in mind.
Strategic Business Partner
. Participate and initiate the development of organization plans and
programs as a strategic partner, focusing on people impacts and bottom
line.
. Assist with the delivery of training sessions for all employees as
necessary regarding new programs, policies and procedures, and
certifications.
. Identify department vendors to ensure the best quality service to the
department and organization.
. Partner directly with members of Senior Management Team and cross
functional teams to drive HR initiatives.
Employee Relations and Performance Management
. Provide counseling and support to Directors, Line Managers and
Supervisors, dealing with performance issues, employer/employee
relations issues and interpretation/application of employment policies
and procedures.
. Coach line management on employee relations and performance issues
ranging from corrective action to termination.
. Conduct investigations and interviews with staff, bringing issues to a
resolution..
. Conduct exit interviews with employees terming from the organization.
In order to bring change and decrease turnover rate.
Recruiting Management
. Work with managers to update or write job descriptions, in order to
recruit the most qualified candidates.
. Manages recruitment effort for entire organization, oversee selection
process and manages the new hire process to ensure consistency and
compliance with written procedures.
. Write and place advertisements through internet, social media and,
college boards, to enhance the marketability of the open position.
Lynette Turner, Page 2
. Conduct new hire orientation for organization to help the acclimation
process, to ensure new employees are comfortable with the
organizational culture.
Project Management
. Analyze policy processes and procedures, doing a side-by-side
comparison. Assess best practice and implement the most efficient
process for the organization.
. Create and perform system testing for system upgrades. Document
results from systems testing and communicate to IT and Management, to
ensure a successful conversion. Created User documents to help
decrease learning curve and to promote confidence and accuracy in user
ability.
. Recommend compensation standard changes, by demonstrating industry
trends while keeping in mind of the bottom line. Consult with
management team to ensure processes are competitive and fair across
the board.
Administration and Compliance
. Manage process in regard to timely submission and accurate response to
the Ohio Department of Jobs and Family Services for all unemployment
claims, appeals, and hearings, while monitoring charges.
. Manage administration of the employee benefit program, through open
enrollment and provider and product selection. Oversee proper on-
and off-roll process is completed timely and accurately to ensure
proper payroll deductions.
. Manage administration of Workers' Compensation program including claim
management and file maintenance, attending hearings and appeal
proceedings. Attend annual Safety Congress to stay abreast with
workforce safety in order to decrease the number of claims and cost to
the organization.
. Ensure compliance with employment law including EEO, ADA, FMLA and
FLSA; makes recommendations for revisions to procedures based on the
law, policy and practices.
. Manage the human resource information system database and generate
reports necessary for critical analysis of the HR function and the
people resources of the organization.
WORK HISTORY
Columbus Urban League
2012- 2013
HUMAN RESOURCES HR and Training Manager
Volunteers of America, Greater Ohio
2007- 2012
Human Resources HR Manager Functions/Sr. HR Generalist
Retail Ventures, Inc, COLUMBUS Ohio
2005 - 2007
Human Resources Lead HRIS Analyst
JP Morgan Chase, Columbus Ohio
2003 - 2005
Human Resources- Various promotions
Project Manager
Supervisor/Payroll
Education/Certifications
HR Certification Institute
Professional in Human Resource Certified
2009
Franklin University, Columbus Ohio
Masters of Business Administration
2011
Bachelors of Science Degree in Human Resources
2004
Bachelors of Science Degree in Business Administration
2004
Cum Laude
Associates of Science Degree in Business Administration
2003
Magna Cum Laude
Contact this candidate