LaShandra Lawson

***** **** *****

Houston Texas 77014

713-***-****

E-mail: ab2u1w@r.postjobfree.com

Career Objective

To obtain a challenging IT Position where I can apply my knowledge and

skills along with an opportunity to advance.

Software Background

. Operating Systems: Window 7. Windows Server 2008, Novell,

Windows Server 2003, Windows XP, Windows Vista

. Microsoft Office Suite: Outlook, Word, Power Point, Excel, and

Access.

. Remote Assistance Software: Remote desktop, PC Anywhere Carbon

Copy, ZenWorkstaion, VNC, Lan Desk remote control, SCCM, Altiris.

. Internet Browsers: Microsoft Internet Explorer, Sun Java,

Firefox .

. Ticketing System: Remedy, Track-It, Heat, ITSM, Unicenter,

Tivoli, Altiris.

. Anti-virus Software: Norton Symantec, Trend, McAfee,

. Encryption Software : PGP, Symantec Encryption, Safe boot, WinMagic

. Install /Repair P.O.S

. Other Programs: Active Directory, Exchange Server, Citrix,

Rumba Mainframe,

Hardware Background

. Dell, Gateway, Server and HP, Lenovo Think Pad, Think Centre

desktops

. HP, Fax, Lexmark (Printer)

Education

Westwood College (08/06-02/08)

Associates Degree in Computer Network Engineering.

Comptia A+ Certification

New Horizon (06/12-Present)

Studying Window Server 2008

Job Experience

MdAnderson Cancer Hospital (Corporate Office), Houston TX

Position: Desktop Technician 08/12-03/13

. Managing user accounts and permission through Active Directory

. Install Winmagic encryption on workstation, laptop, tablet

. Removing virus using Trend Micro

. Remotely installing application via Altiris Agent

. Daily upgrading machine from XP toWindow7

. Daily troubleshooting encryption software

. Daily troubleshooting computer related equipment

. Daily documenting encryption status via Altiris

. Reimage laptop,desktop with Mdanderson image for deployment

. Collaborate with other members of the Technical Support Team to

analyze and respond to technical problems and participate in cross-

training sessions.

Memorial Hermann Hospital, (Corporate Office), Houston TX.

Position: Technical Support 10/01-Present

. Managing user accounts and permissions through Active

Directory.

. Providing phone support for MHHS computer hardware, software

and network issues.

. Daily troubleshooting a network with 1500+ users.

. Providing assistance to ISD Desktop Field Support on rotation

basis.

. Developing and maintaining a knowledge database and cheat sheet

with FAQ's for colleagues and end users.

. Assist user with Safe boot encryption on laptop.

. Reset user password on the Citrix Server.

. Reset user password on the Mainframe.

. Providing assistance to staff Citrix Server (log user off the server).

. Ensuring customer profiles are accurate and up to date.

. Ensuring SLA conformance and creating/submitting Remedy tickets

for Network issues.

. Training new members of staff in the Microsoft Office suite of

products.

FMC Technology, (Corporate Office), Houston TX

Position: Desktop Specialist I 05/11 -11/11

. Manage user account and permission through Active Directory

. Maintenance, troubleshoot support and upgraded desktop, laptops,

printer.

. Provide phone support for FMC user via SCCM remote control

. Assist user with PGP encryption.

. Remove virus using Symantec, McAfee, Malwarebytes

. Assist user with their Blackberry, Cell Phone upgrade

. Configure user Blackberry to receive email via BES server

. Daily troubleshooting a network with 1500+ users.

. Deploy user equipment on a daily basic laptop, blackberry, desktop

. Provide assist to network team on configure port activation.

. Maintain windows update on a monthly basic.

. Troubleshoot network connectivity.

. Ensure user profiles are accurate and up to date.

. Reimage laptop, desktop with FMC image for deployment

. Contact AT&T for warranty replacement phones

. Contact HP to schedule a warranty repair .

Dresser Rand, (Technology Service), Houston TX

Position: PC Technician 01/11-05/11

. Manage user account and permission through Active Directory.

. Maintenance, troubleshoot support and upgrading desktop, laptops,

printers, scanner, and other accessories as needed.

. Generating reports, creating tracking, modifying and closing trouble

ticket in Unicenter

. Providing phone support for Dresser Rand user via LAN Desk remote

control.

. Assisting employees in installing and troubleshooting issues such as

mapping computer to printer drives, configuring email accounts.

. Updated the hardware repair log on SharePoint server.

. Reimage ThinkPad laptop with Dresser Rand image for redeployment.

. Attended weekly meeting via WebEx

. Configure laptop to connect to network via BlackBerry Server.

Houston Police Department, (Technology Service), Houston TX

Position: Technical Hardware Analyst II 08/08-06/2010

. Providing 2n d level support to clients on a variety of pc and

peripheral related issues.

. Providing support for all related hardware, and software include

installation, data migration and virus removal.

. Providing phone support for HPD user via remote control.

. Maintenance, troubleshoot support and upgrading of HP computer,

laptops, printers, scanner, and other accessories as needed.

. Assist HPD Officers with the Air Card system in the patrol car.

. Generating reports, creating tracking, modifying and closing trouble

ticket in ITSM

. Creating images of computer through Zen Works for redeployment.

. Communicating with hardware/software vendors to gather bids/proposals.

. Assisting employees in installing and troubleshooting issues such as

mapping computers to printer drives, configuring e-mail accounts

etc

Sysco (Corporate Office), Houston TX

Position: Account Administrator Contactor 02/08-07/08

. Create and maintain documentation for monitoring systems, processes

and creation of hardware devices.

. Maintain user accounts, e-mail accounts system security, system back

-ups and provide technical support.

. Providing technical support for Level I-II issues via help desk ticket

system.

. Provides field support to vendor and team members involved in the

deployment, installation or repair of network hardware and software.

. Ensuring SLA conformance and creating/submitting Remedy tickets for

Network issues

. Assisting employees in installing and troubleshooting issues such as

mapping computers to printer drives, configuring e-mail accounts etc.

. AS/400 application configuration and support

. Manage and support peripherals including faxes machines and office

productivity applications, MS Outlook, MS Office

. Install, configure and troubleshoot laptop and desktop PCs (Windows)

Westwood College, Houston TX

Position: System Administrator 06/06- 02/08

. Administration of Intranet site, E-mail, and maintenance of

Printers, Routers, Hubs and Switches.

. Participation in Network security and network scalability

issues. Scheduling and performing regular, periodic

downloads/installation of Microsoft patches

for the Network.

. Responsible for overseeing the day to day running and

maintenance of the network to ensure that network is running at

optimal performance.

. Performance of Anti-virus and Spy ware maintenance; performing

system backups and file recovery.

. Perform ghost images to remotely install critical software and

operating system upgrades.

. Daily troubleshooting a network with 1500+ users.

. Communicating with hardware/software vendors to gather

bids/proposals.

. Collaborate with other members of the Technical Support Team to

analyze and respond to technical problems and participate in cross-

training sessions.

Contact this candidate