KARLA M. RIVERA LUCIANO

305-***-****

305-***-****

Email: ab2t6s@r.postjobfree.com

Objective

A challenging position which will allow me to utilize my existing skills and enable to acquire new abilities based on

what I’m passionate about: CUSTOMER SERVICE.

Summary of Abilities:

• Excellent ability to fluently read, write and speak English and Spanish, communicating effectively with other;

outstanding guest/employee relations and communication skills.

• Highly skilled in working with a team or independently in an efficient manner, following written or oral

directions; extraordinary time management and organizational skills.

• Strong ability to promote superior quality customer service, cleanliness and safety. To solve practical

problems effectively with internal and external customers.

• Ability to maintain a schedule and work within established guidelines to complete assignments efficiently.

• Excellent ability functioning as a team to take orders, serve, set and clear tables and dealing with the

exchange of bills and money, Ability to calculate figures and amounts, proportions, percentages, and volumes

to track inventory, controls and hotel financial statement.

• Superb proactive attitude to work.

Skills and Proficiencies

• MS Office (programs)

• Peachtree

• Planning and Scheduling

• Written Communication Skills (FULLY BILINGUAL)

• Customer Service

• Interdepartmental Coordination

• Internet Research

• Telephone Reception

• Transcription

• Purchasing

Education: Culinary Arts Certification-IBC,Mayaguez.

Work Experience:

July 2006-February 2009 –Sears, Garden State and Paramus Park Mall, New Jersey-Sales & Customer

Experience Manager (full-time 40hrs +)

Provide administrative/secretarial support for various departments such as answering telephones, assisting visitors and

resolving a range of administrative problems and inquiries.

Operate desktop computer to compose and edit correspondence and memoranda from dictation, verbal direction and

from knowledge of policies of established departments prepare, transcribe, compose, type, edit and distribute agendas

and minutes of numerous meetings.

Schedule and coordinate meetings, interviews, appointments, events and other similar activities for supervisors, which

also include travel and lodging arrangements.

Motivate and coach sales associates to meet shift sales goal and other metrics including video game sales, battery

sales, drive item, average dollars per transaction (ADT), units per transactions (UPT) and gift card sales.

Satisfy all shoppers in my store to best of my ability, welcoming them and treating them as invited guests

Manage day to day store level operations including communicating pertinent information to associates, overseeing

operations of registers, executing price changes, and validating promotional signage and maintaining store cleanliness

standards.

Control cash assets: balance safe and register, prepare deposits, maintain petty cash and change reserves, and complete

all relative paperwork.

Manage inventory including supervising freight team, receiving, ticketing, utilizing plan-o-grams, merchandising to

visual presentation standards and flowing overstock product from shoplifting through active customer

acknowledgement and interaction, and train associates on all Loss Prevention initiatives.

Conduct physical inventory weekly.

Assisted district team by working in other stores.

July 2009-August 2011- Los Remo’s Restaurant & Beach Club, Cabo Rojo –F&B Manager.

Estimate food consumption, place orders with suppliers, and schedule delivery of fresh food and beverages.

Resolve customer complaints about food quality or service.

Direct cleaning of kitchen and dining areas to maintain sanitation standards, and keep appropriate records.

Monitor actions of staff and customers to ensure that health and safety standards and liquor regulations are obeyed.

Maintain budget and employee records, prepare payroll, and pay bills, and monitor bookkeeping records.

Use computer software to monitor inventory, track staff schedules and pay, and perform other record keeping tasks.

Check quality of deliveries of fresh food and baked goods.

Meet with sales representatives to order supplies such as tableware, cooking utensils, and cleaning items.

Arrange for maintenance and repair of equipment and other services.

Total receipts and balance against sales, deposit receipts, and lock facility at end of day.

Select successful menu items based on many considerations, and assign prices based on cost analysis.

Recruit, hire, and oversee training for staff.

Schedule work hours for servers and kitchen staff.

Monitor food preparation and methods.

Identify and estimate quantities of foods, beverages, and supplies to be ordered.

Maintain relationships with customers and staff.

Update and use job-related knowledge.

Make decisions and solve problems.

Process and analyze information when scheduling and budgeting..

Implement ideas or products.

Coordinate the work and activities of staff.

Communicate with customers, sales reps, and suppliers.

Conduct physical inventory weekly.

November 2011- June 2013-Longhorn Steak House- Mayaguez. Server and Bartender.

Take beverage orders from servers or directly from guests or patrons.

Collect cash for beverages or drinks served and record sales .

Maintain record and control of bar stock and arrange supplies.

Mix drinks, water and other components to get ready cocktails and other drinks.

Clean glasses and additional utensils.

Sanitize ice tanks, coolers, and other bar tool.

Serve beverages and food.

Order bar supplies.

Place bottled merchandise and glasses to make a smart display.

Clean bar area and wash glassware.

Replace drink tanks as they are finished.

Serve snacks to patrons seated at the bar.

Slice and pit fruit for garnishing drinks.

References available upon request.

Contact this candidate