DIANE SIMS

*** ******** ****, ***** *****, CA ( 949-***-**** (

ab2qfw@r.postjobfree.com

Experience

**/**** - **/**** *** COMMUNICATIONS, INC. Rancho Santa

Margarita, CA

Customer Retention Department

Taking inbound calls from current and prospective customers in San

Diego County, Orange County, Palos Verdes and Santa Barbara

Assisted customers with product information regarding cable (video),

internet (data) and telephone

Assisted customers with most current services offered and assuring

customer's needs are met

Providing customer retention options to maintain current Cox customers

Handling new customer installations, customer disconnections and

troubleshooting

Supporting all marketing programs to convey updates to customers

Participating in all vendor training meetings to learn current updates

and special programming

Handling high inbound customer calling volume and exceeding monthly

requirement

Achieved high customer focus score of 95% monthly

Volunteered and worked overtime when requested by supervisory staff

Attending weekly meetings with supervisor and team members

Working with ICOMS Cox Customer Database for customer data, sales,

orders and accounting

03/2011 - 05/2012 BLUESTAR, INC. Santa Ana, CA

Account Manager, Western Territory

Responsible for sales of digital signage for point-of-sale and

mobility products throughout ten western states, including Alaska and

Hawaii

Provided all pricing and product availability for end-user

opportunities

Product lines included LCD/LED/Plasma desktop display, large-format

display and digital signage solutions

Personal Assistant to the Business Development Manager and reported to

Western Regional Sales Manager

Set up new accounts and developed relationships with new dealers every

month

Consistently met or exceeded monthly sales quotas

2003-2010 SAMSUNG ELECTRONICS Ridgefield Park,

NJ/

Irvine, CA

Inside Sales Representative, Central and Southwest Territories

Supported 11 Territory Field Representatives and Product Specialists

managing Fortune 500 Reseller/End-User accounts

Responsible for growing Fortune 1000 accounts via quota-based plan

Participated in consultative selling via product and roadmap project

planning support

Supported Fortune 1000, 500 and 100 companies (resellers and

end-users) representing approximately $300 million in territory sales

Products included LCD/LED/Plasma Desktop Display, large format

display, digital signage solutions, Notebooks/Netbooks, printers and

projectors.

Achievements included performing at 125% to 140% of quota with the

highest weekly call-out statistics, grew assigned territory by 36.2%

in first half of 2010 vs. same time period in 2009, 2007 Inside Sales

Team MVP, 2004 top Sales Representative Award, 2003 Sales Excellence

Award, 2003 and 2010 received consistent high praise from team "360

reviews" and letters of recommendation

01/1982 - 08/1997 NOEVIER, INC. Irvine,

CA/Dallas,TX/

Fort Lee, NJ

Corporate Trainer

Worked as Corporate Trainer for Japanese Herbal & Natural Skincare

Company responsible for the USA & Hawaii territories

Traveled the continental United States supporting training meetings,

sales trainings and product trainings

Supported corporate events, trade shows, national sales meetings and

independent sales partners' presentations

Responsible for setup/take down/product displays and literature for

all event

Handled all catering for corporate office events for staff, and

visitors. Also responsible for all catering for corporate Guest house

in Newport Beach, CA and corporate yacht.

Traveled with President of USA Sales & VP of USA Sales to offices in

Osaka & Tokyo Japan to meet Japanese corporate trainers and learn new

product introductions and sales techniques.

Education

FULLERTON COLLEGE/LONG BEACH CITY

COLLEGE

Major: Liberal Arts - 60 plus units

SAMSUNG UNIVERSITY

Customer Service, Organization, Time Management

OTHER

Anthony Robbins: 3-day seminar

References

References are available upon request.

Contact this candidate