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Manager Customer Service

Location:
North Arlington, NJ, 07031
Salary:
65000.00
Posted:
July 26, 2013

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Resume:

Randy Molina

** ******** ****** ***** *********, NJ 07031 . Tel: 201-***-****.

ab2pf5@r.postjobfree.com

OBJECTIVE:

My goal is to obtain a challenging financial position where I will be able

to showcase my sales, leadership and analytical skills. An ideal position

in which, I can gain further experience and where I will be able to take on

additional responsibilities and advance in my career.

PROFESSIONAL EXPERIENCE

TD BANK NA- SECAUCUS, NJ, 2010- PRESENT

Financial Services Representative (May 2012-Present): Licensed Life,

Accident, and Health Insurance Producer. Represent a line of insurance and

financial products to businesses and individuals.

. As a Financial Services Representative (FSR), I sold over 1 million

dollars in Fixed Annuities and Life insurance products within the

first week of being a licensed Insurance producer. I am able to

use my skills as a FSR to coach team members to profile customers

effectively to EARN additional money and new business. Top FSR

performer for the entire TD Bank footprint in the Month of April

2013.

. Build clientele by reaching out to existing and non-existing

customers on a daily basis via email, telephone, or sending

personal letters. I effectively offer and cross-sell all insurance

products with financial products with all clients that I interact

with daily.

. In the absence of a supervisor I am able to effectively resolve all

customer problems big or small by offering different solutions to

ensure that they remain TD Fans for life. I use the "Eyes Wide

Open" model to assist management by ensuring that the store is

clean and looks up the standards set by TD Bank.

. My Sales Goal history since becoming an FSR is as follows- (Q4

2012) I had a goal of 82,000 and I finished the quarter at 129,732,

(Q1 2013) I had a goal of 65,000 and I finished the quarter at

77,000, (Q2 2013) I hade a goal 85,000 and I finished the quarter

at 94,000, (Q3 2013) I had a goal of 92,000 and I finished the

quarter at 110,000.

Customer Services Representative/Teller (August 2010- May 2012):

Dedicated to opening up new business and personal bank accounts such as

checking, savings, money markets, and CD's. Act as banks face to the

customer and consistently seek to exceed our customer's expectations by

effectively demonstrating our WOW values.

. As Customer Service Representative, I effectively use my knowledge

of TD Bank products and services to earn customers business. I use

my skills to cross sell different products and services to create a

"One Stop Bank" for our customers.

. As the Loan Champion, I coach, train and develop my team members so

that they are comfortable offering our customers the different

lending solutions that TD Bank offers.

. Since becoming Loan Champion for the Secaucus store I have been

able to nearly double store production and maintain a store

pipeline of $1MM. I took leadership during the most recent

regional Blitz and was able to provide outstanding results; 6 loan

applications totaling 1.2MM and 15 Credit Card applications.

. I use my WOW attitude to Coach all team members to create a WOW

experience for each and every customer to ensure that we obtain the

regional goal of 50% Customer WOW Index.

Accomplishments and Achievements:

. Consistently exceeding 100% of Sales Revenue goal set by

management.

. Nominated by management as the Most Valuable Player for the

Secaucus Store (2011& 2012).

. Nominated as the Secaucus Employee of the Quarter for Q3 and Q4

(2012).

. Passing my Life, Accident and Health insurance exams and becoming

FSR Certified (2012).

. Volunteered to become cross trained as a teller to further assist

my stores success.

. Being sponsored into the Achieve Program for Assistant Manager

Position by my Manager and Regional Manager. (2012).

SKILLS

. Fluent in Spanish and English

. Licensed lender- NMLS# 566686

. Notary Public

. New Jersey Life, Accident & Health Insurance Producer

EDUCATION

Montclair State University BA in Management May 2011

GPA 3.3



Contact this candidate