Administrative Assistant Customer Service
Resume:
Rina E. DuBon
Pembroke Pines, Florida
E-mail: ab2n70@r.postjobfree.com
My objective is to obtain a responsible and challenging position where my education and work
experience will have valuable application. Seeking a job where I can apply my skills and loyalty in
exchange for career guidance, training, and opportunity for advancement and further development.
PROFESSIONAL EXPERIENCE:
Automatic Data Processing, Inc., Miramar, FL
Tax & Banking Resource Specialist 5/2012 to
5/2013
o Establish a genuine relationship with new clients, customize their ADP experience, & serve them
the best ways possible.
o Set up new clients in ADP’s system with their company’s banking & tax information for
automatic debits to process their company’s payrolls
o Research client’s credit & customize their set up, as well as applicable tax laws for each state as
necessary.
o Submitted Tax Books: ADP’s requirement of all financial information to transition money
movement accurately, precisely, and safely due to the nature of the sensitive material.
Greenspoon Marder, P.A., Fort. Lauderdale, FL
Legal Assistant 3/2012 to
4/2012
o Data entry (new clients)
o Uploading Finalized documents to client server software
o Handled my own case load
o Prepared, corrected, reviewed complaints
Law Offices of Elizabeth R. Wellbourne, P.A, Deerfield Beach, FL
Legal Assistant - Bank of America Team 8/2011 to
11/2011
o Data entry (new clients)
o Account/Client follow-up
o Handled my own case load
o Prepared, corrected, reviewed complaints
Front of the House, Inc., Miami Shores, FL
Human Resources & Administrative Assistant 5/2010 to
4/2011
o Reviewed, edited/proof-read, and updated the employee handbook, & forms.
o Maintained professional & personal calendars on MS Outlook for my supervisors
o Created and maintained spreadsheets with current and new employee information.
o Overall assistant to the Director of Human Resources, as well as the office manager.
Association Law Group, North Bay Village, FL
Legal & Executive Assistant, Litigation Division 3/2008 to
5/2010
o Preparing legal briefs, letters to Judges, Courts, Clients, Court Reporters, Medical Experts,
answers to complaints, defaults, alias summons
o Military Searches, Alias Summons, Skip Traces
o Setting Hearings, Calendaring appointments, depositions, & mediations with the courts
Riverdale Farms, Inc., Doral, FL
Administrative Assistant/ Accounting Assistant 8/2006 to
3/2008
o Data Entry
o Collection calls
o Managing Accounts Payable Records
o Daily Reports for daily cash and check flow
o Assisting in Processing Check Payments for Accounts Payables
o Handle Multiple-Line Switchboard, routed/Screening Calls Accordingly
o Developed Reports Which Resulted in Increased Efficiency for Daily Use
o Coordinated/implemented new organization procedures for a more effective work day.
Bath & Body Works, Coral Gables, FL
Sales Lead, Co-Manager 4/2000 to
8/2006
o Managed a team of 15-20 associates.
o Established successful goal-setting and goal-exceeding daily sales.
o Trained associates on new products & procedures for accurate knowledge.
o Arranged daily goal calculations, current promotions, and associates' daily sales goals.
o Maintain register and payment reports, such as daily, weekly and monthly goal records.
o I became experienced in exceptional customer service leading to 4 out of 5 customers purchasing
in their first visit, eventually converting them into recurring customers.
EDUCATION:
Keiser University, 2011 - Pembroke Pines, FL - BA Criminal Justice
Hialeah Senior High, 2002 - Hialeah, FL - High School Diploma General Studies
Summary of Credentials:
Data Entry
o
Excel, PowerPoint, Word
o
Superior Interpersonal Skills
o
Bilingual: Spanish and English
o
Outstanding organizational skills
o
Preparing/reviewing Legal & Banking Documents
o
Excellent Computer and Internet Knowledge
o
Coordinating/scheduling hearings, depositions, mediations and trials
o
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