Post Job Free

Resume

Sign in

Customer Service Management

Location:
Avon Park Fl, FL, 33825
Posted:
January 13, 2016

Contact this candidate

Resume:

Celica Torres

**** ******** ****** *** ***

Avon Park, FL 33825

863-***-****

ab2mq6@r.postjobfree.com

Objective: Seeking a challenging position in property management that will allow me to fully utilize my skills, knowledge, and

experience to accomplish the community in the greatest possible satisfaction.

Qualifications Summary

o Strong ability to negotiate, develop and prepare property agreements.

o Ability to produce high quality work and meet deadlines in a fast-paced, high-volume environment.

o Interact and contribute effectively with team setting and handle confidential information with discretion.

o Extensive knowledge of principles of property management and of applicable federal, state, and local laws and regulations.

o Fair Housing Certificate, Grace Hill, 2013.

o Professional computer skills, eSite, Property Solutions, On-Site, MS Word, MS Excel.

Career Experience:

Property Manager at a Tax Credit Property

2011-Present Highland Palms Apartments Avon Park, FL

• Attract tenants by advertising vacancies and explain the advantages of the community location and services on

property and area.

• Process all income verifications and prepared tax credit eligibility calculations in a timely manner. Conduct

applicant interview to determine income and other tax eligibility

• Investigate complaints and violations and resolve problems following management rules and regulation.

• Monitor building for safety, security, cleanliness and general good condition.

• Conduct files with Compliance in preparation for annual State and/or other partners audits.

• Solicit and evaluate bids for contract services.

• Recruit and hire staff when necessary.

• Collect and monitor monthly rents. Post rents to residents accounts promptly and accurately. Prepare deposits and

mail collected funds to reach Corporate office per establish schedule.

• Prepared court actions for evictions, unpaid rent, and damages when necessary.

• Assist and coordinate unit turnover preparation, repair and maintenance with facilities Management. Conduct

annual inspections.

Office Coordinator

2008-2009 Trans-Clean Corp Stratford, CT

• Customer service.

• Answer all incoming calls and disbursed to correct personnel.

• Scan and file daily invoices (Docstar/Mas 90).

• Electronically submitting daily bank deposits to required bank.

• Account receivable.

• Annotated customers account invoices.

• Data Entry.

Receptionist

2007-2008 Aurora Products Stratford, CT

• Processed vender orders ( Macola )

• Answered incoming and transferring calls to requested departments.

• Collected customer payments.

• Organized and delivered daily mail.

• Order office supplies weekly.

• Participated in daily production meetings.

• Mailed out customer invoices.

References

Available upon request



Contact this candidate