Customer Service Engineering
Resume:
Perez Jose L
ab2lf2@r.postjobfree.com
Delaware, OH 43015
OBJECTIVE
Engineering career opportunity applying skills and experience in Lean
manufacturing and quality management to Develop, implement, and
continually improve process and product quality.
EDUCATION
The Ohio State University, Columbus, OH
B.S. Industrial and Systems Engineering, March 2008
Minor in Economics
Overall GPA: 3.17 (4.00 scale)
Columbus State Community College, Columbus, OH
Associate of Science, March 2005
Overall GPA: 3.6 (4.00 scale)
EXPERIENCE
Emerson Network Power, Liebert Corporation, Delaware, OH
Manufacturing/Quality Engineer (March 2008 to April 2013)
- Plans, implements, and monitors effectiveness of preventive, corrective,
and technical controls of manufacturing process
- Report on trends, pareto analysis, and countermeasures for plant
metrics, scrap, warranty and startup issues in monthly plant operational
review.
- Ensures all engineering and / or process changes are fully and
correctly implemented on production floor
- Develops and is responsible for content of work instructions
- Evaluate new and existing products for productivity improvements
Disposition rejected material as member of the Material Review Board.
- Function as primary engineering resource for QC Final Test associates.
- Investigates warranty back charges and implements preventative
measures
- Responsible for monthly reporting of trends, corrective actions,
projects and results.
Emerson Network Power, Liebert Corporation, Delaware, OH
Manufacturing Intern (June 2007 to March 2008)
- Performed time studies, established build order, defined 5 S areas, and
balanced the work content for the Foundation Power Cabinet (FPC)
assembly line.
- Implemented a new layout to improve work flow, and reduce waste in the
FPC assembly line.
- Modified racking system to improve part storage.
- Assisted project leader in Switch Gear Six Sigma Project
Accor Hotels, Columbus, OH
Customer Service and Sales specialist (March 2006 to September 2007)
- Used available resources to provide customers with current information
about Accor hotels
- Applied new and learned techniques to make a sale attempt on all
appropriate calls
- Resolved customer inquiries and issues about existing reservations
SKILLS
- Green & Black Belt Lean Six Sigma training.
- Knowledgeable in the capabilities and methodologies of Quality Management
Systems
- Understanding of the tools and techniques used to solve production
problems
- Knowledge of anthropometry, biomechanical analysis, physio-control
models, and work rest cycles
- Strong computer programming skills using Matlab and Jetcam
- Solid understanding of Rockwell Arena simulation software
- Advanced knowledge in Auto Desk and Solid Edge
- Extensive use of Microsoft Word, Excel, and PowerPoint
- Fluent Spanish and advanced Portuguese verbal and writing skills
RELEVANT COURSEWORK
IE: Principles of Manufacturing Processes, Engineering Economic Analysis,
Systems Design, Cognitive Engineering, Linear and Nonlinear Optimization,
Planning of Engineering Experiments, Facilities Design
Business: Accounting and Cost Analysis, Microeconomic and Macroeconomic
Theory, Money and Banking
HONORS AND ACTIVITIES
- Cum Laude honor graduate of Columbus State Community College
- Received the Minority Engineering Program Academic Achievement Award at
Ohio State University, 2007
- Phi Theta Kappa International Honor Society member, 2004 - Present
- Institute of Industrial Engineering Professional Member, 2006 - Present
- Manufacturing Engineering Society Member, August, 2007 -Present
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