KEVIN T. ZOGBY
ab2ld9@r.postjobfree.com
Fuquay Varina, North Carolina 27526
Home: 919-***-****
PROFILE
SUMMARY OF QUALIFICATIONS
Personnel Supervision / Training / Recruitment / Interviewing /
Evaluation Staffing
Public Relations and Customer Inventory / Shrinkage Management and
Service / Satisfaction Storage
Auditor and Internal Controls Project Time / Labor / Material
Administrator Requirements
Time / Attendance Record Management Employee Cross Training / Coaching /
/ Confidentiality Team Building
Receiving / Distribution / Dock Ensure Safety and Quality Control
Operations Standards
Identify / Rectify Inventory Instruction / Briefing / Group
Discrepancies Presentations
ACHIEVEMENTS
. Over 20 years in distribution and warehouse operations experience
including 16 years in distribution management.
. Computer proficiency in software and hardware applications.
. Complied with regulations of governing agencies including OSHA, FDA and
EPA.
. Participated in hiring of a startup team comprising of 1152 employees.
. Maintain lines of communication for improved staff recruitment and
retention rates.
. Consistent in decreasing inventory shrinkage and increasing profits.
. Meet or exceed corporate profit and operational plan goals.
. Always in pursuit of excellence, looking for new and innovative means of
achieving perfection in the most cost efficient manner.
. Ability to make the right decisions in pressure situations.
STRENGTHS
Excellent communicator and trainer * Meet demanding objectives and time
constraints * Lead by example
Problem analyst * Decision-maker * Organized * Dedicated * Flexible *
Impartial * Hands on * Driven * Developing Relationships * Process and
Procedure Driven
EXPERIENCE
LC Industries
2007- 2013
Durham, NC 27703
Operations Manager
. Increased inventory accuracy from 89.5% to 99.99%.
. Fiscal 2012 inventory results were 99.99% on $16.9ml in inventory
. Created a cycle count program that counted all inventory 3 times per year
without affecting overall labor costs.
. Increased Receiving Quality from 97.5% to 99.95%.
. Reduce labor cost from 7.2% of Sales to 2.25%.
. Increased Sales from $39ml to $65ml while decreasing headcount from 57
employees to 39 employees.
. Implemented a complete upgrade of WMS software and trained all personnel
on the new system.
. Manage a 25 seat Sales Center along with two Distribution Centers.
. Worked with Executive Team to obtain $17ml yearly contract with GSA.
. Worked directly with GSA team to successfully implement contract in order
to meet all Federal requirements.
. Awarded an additional GSA contract of $14ml per year in additional sales
after 3 years of successful service.
. Worked directly with GSA National Customer Service Team on any
opportunities with daily transactions.
. Increase inventory turns and reduce dead stock.
. Involved with implementing ISO 9001/2008 Companywide in 2009.
. Reduced overall transportation costs over 5 years by 16%.
. Implemented a Vendor routing guide to lower inbound freight costs at all
facilities.
. Responsible for $8,000,000 Transportation Budget.
. Worked with Inside and Outside Sales teams to promote sales growth.
. Engaged with customers to understand how we can better serve them.
. Managed the purchasing department which was responsible for raw materials
and finished goods exceeding $200ml per year and was responsible for
vendor relations and negotiations.
. Performed yearly review with customers to see what other opportunities we
had with them and ensure we were meeting or exceeding their expectations.
. Communicated with all business units to ensure overall customer
satisfaction.
. Created a quote process to ensure consistency throughout the company.
. Interfaced with customers on a daily basis to ensure 100% customer
satisfaction.
. Worked with executive staff on large contract negotiations with new and
existing customers.
. Sales calls with new and existing customers.
. Created Cold Calling process to create new business opportunities.
The Body Shop International
Wake Forest, NC
2005 - 2007
Direct Sales Operations Manager
. Increased order fulfillment accuracy from 98.2% to 99.87% through
implementation of training program and accountability program.
. Increased productivity from 58 units per hour to 79 units per hour in
first year.
. Successful in hiring 4 new members of the management team and promoting
two others from within.
. Successful in simultaneously implementing a systems migration to SAP 4.7
and also moving the location of the order fulfillment operation to a new
site.
. Trained Staff and peers on new SAP operating system.
. Have achieved a Service Level of 99.99% year to date.
. Maintain P&L of $2.6 million dollars.
Wal*Mart Grocery Distribution, Johnstown, NY
2002 - 2004
Wal*Mart Regional Distribution Hope Mills, NC
2004 - 2005
Operations Manager
Managed approximately 95 personnel in unloading, computerized receiving,
equipment utilization and voice activated RF technology in a 1,200,000
square foot warehouse. Simultaneously manage Traffic Department operations
including processing manifests and drivers, and monitoring data entry
transactions. Generate Team performance reports; ensure productivity goals
and safety regulations.
. Increased productivity overall in 2003 by 13% over previous year.
. Increased receiving accuracy from 99.59% to 99.82% through positive
accountability and strong communication.
. Cross-trained in all warehouse positions.
. Assisted in planning the budget for 2004.
. Maintained goal of 24hrs. on backhauls and less than 2hrs. on OTR
appointments.
. Involved in decreasing safety accidents by 77% from previous year.
. Actively involved daily with building strong relationship with all
associates.
. Managed daily outbound operations of over 200,000 units per day.
. Have played key role in helping DC to reach top 10 in Units per hour and
Cartons per trailer since my arrival.
PROFESSIONAL DEVELOPMENT
Completed over 2,000 hours of training in warehouse operations to include
the following:
Leadership Development * Time Management * Communication Techniques *
Warehouse Safety
Integrity Training * Supervisory Management * Personnel Training *Reading
and Improving Profit and Loss Statements * Empowerment * Behavioral
Interviewing * Dale Carnegie