ANA BANICA

**** * ***** **

Hollywood, FL *****

Cell 954-***-****

E-mail: ab2kz5@r.postjobfree.com

OBJECTIVE: To acquire a position that will allow me to use my strong communicational skills,

educational background and ability to work well with people.

EDUCATION:

Broward College, Florida. Pursuing a Bachelors of Science in Business Administration

Expected date of graduation: January, 2016

University of Spiru Haret, Romania. AA in Public Relations and Communications.

Graduated April, 2009 with Latin Honors, GPA 3.9

WORK EXPERIENCE:

PARK ONE, Location Trump International Beach Resort, Sunny Isles, FL

Cashier Supervisor (2010 – present)

• Maintain and supervises the maintenance of accounting records such as accounts

payable and accounts receivable.

• Supervise the posting of accounting data to general ledger accounts from

accounting records and documents.

• In charge of managing the weekly payroll and submitting it to the company.

• In charge of scheduling employees according to the weekly occupancy of the

hotel.

• Hired employees, trained them on how to offer customer service and follow hotel

policies and procedures.

• In charge of internal auditing in order to prevent and detect fraudulent activities in

the company.

• Answer customers' questions, and provide information on procedures or policies.

• Calculate total payments received during a time period, and reconcile this with

total sales, compute and record totals of transactions and keep periodic balance

sheets of amounts and numbers of transactions.

• Attend customer service trainings every month.

• Responsible for daily deposits averaging more than $10,000 monthly.

VICTORIA’S SECRET

Aventura Mall, Aventura FL

Sales Associate/Cashier (2010 – 2011)

• Greet customers and ascertain what each customer wants or needs.

• Describe merchandise and explain use, operation, and care of merchandise to

customers.

• Maintain knowledge of current sales and promotions.

• Place special orders or call other stores to find desired items.

CHOCOLADA BAKERY

Hollywood Blvd., Hollywood FL

Counter Girl (2009 – 2010)

• Prepare merchandise for display.

• Recommend and provide advice on a wide variety of products and services.

• Answer telephones to provide information and receive orders.

• Count money in cash drawers at the beginning of shifts to ensure that amounts are

correct and that there is adequate change.

• Resolve customer complaints.

• Answer customers' questions, and provide information on procedures or policies.

• Compute and record totals of transactions.

• Keep periodic balance sheets of amounts and numbers of transactions.

TRANSILVANIA BANK AND CHAMBER OF COMMERCE

Bucharest, Romania

Teller (2008– 2009)

• In charge of check cashing, depositing, transfers, wire transfers.

• Savings deposits, withdrawals.

• Issuing negotiable items (cashier's checks, traveler's checks, money orders, etc.).

• Payment collecting.

• Resolving customer issues.

• Balancing the vault, cash drawers and ATMs.

• Ordering products for the customer (checks, deposit slips, etc.).

MEDICAL CENTER PROESTETICA

Bucharest, Romania

Front desk receptionist (2006 –2009)

• Prepare products for display.

• Offer information to our patients about products and procedures offered at our

clinic.

• Check in and check out patients and register new patients.

• Collect and check insurance, collect copays, deductibles and coinsurance.

• Answer the phone with appropriate greeting and great customer service.

• Schedule and cancel appointments

ADDITIONAL SKILLS:

KNOWLEDGE of governmental accounting principles and practices.

COMPUTER: Experienced in Microsoft Office Word, Excel, HOTSOS, AVPM, Visual

SMS, programing in C++ and Valiant payroll.

Able to learn new computer programs and applications effectively and efficiently with

little instruction.

COMMUNICATION AND CUSTOMER SERVICE: Detail oriented, excellent individual

and team working skills, polished writing and speaking skills and easily adaptable to new

situations.

LANGUAGES: Fluent writer and speaker in Romanian, English and Spanish.

Intermediate writer and speaker in French.

REFERENCES: available upon request.

Contact this candidate