VERONICA RODRIGUEZ

*** ****** *** #*** ********* Beach Fl. 33441 786-***-****

ab2kys@r.postjobfree.com

CAREER SUMMARY

Information System Security Professional studying Project Management

looking for an IT supervisory / management position; brings experience in

Microsoft Cloud Computer and helpdesk support; bi-lingual in English and

Spanish.

EDUCATION

Keller Graduate School of Management, FT Lauderdale FL

Expected Graduation Date:

Business Administration GPA:

4.0/4.0

Project Management

ITT Technical Institute, Ft. Lauderdale, FL

Graduated November 2007

Bachelor of Science GPA:

3.7/4.0

Information System Security

CERTIFICATIONS

Network Plus

CCNA

RELATED COURSES

Managerial Applications of Information Technology Foundations of

Professional Communication

Accounting and Finance

RELATED PROJECTS

. Use of technology to solve specific business problems.

PROFESSIONAL ASSOCIATIONS

Women in Technology

02/2002 - 12/2007

TECHNICAL SKILLS

MS Project Visual Basic

Adobe Professional Excel I, II, III level

Proficient in Microsoft Cloud Services Office 365 Exchange Server

2010, Windows Server 2007

WORK EXPERIENCE

Teleperformance, Boca Raton, FL 2011 -

Present

Technical Support/Service Specialist for Microsoft - Tier I & Tier II

/Cloud Computing Service

. Perform advanced research to find solutions to cloud based issues

including customer inquiries

. Trouble shoot complex email issues such as non-delivery responses,

email migration support and problems relating to Microsoft Office 365

services

. Assigned the more challenging situations that come up with client

issues

. Test and implement new solutions for cloud related issues

. Perform evaluations on client networks using PowerShell and Exchange

Online within a high paced environment

. Evaluate escalation requests to Tier III after all avenues of

resolution have been exhausted

. Guide client's in migration process to Microsoft Cloud

. Configure network environment to allow client's to virtually access

their network from any source

. Maintain call matrix production for a team of 30+ bi-lingual Service

Agents

Technical Support/Service Specialist for AT&T - Tier I & Tier II

2008 - 2011

. Handle daily average of 200 customer calls per day that range from 2

minute calls to calls that could last 7 hours

. Manage a team of 6 bi-lingual Tech Support Representatives

. Install software and provide technical solutions to AT&T consumer

client with home IT issues

. Job statements

Self Employed, Fort Lauderdale, FL

2002 - Present

. Modify Windows Server 2007/2013 AD User's Group Policy based on

client's management hierarchy

. Set up home networks via telephone and on-site calls

. Perform remote technical support solutions to perform repairs on

customer's computer

. Assist and train customers with personal computers

. Configured and set up customer's home networks

Contact this candidate