PO Box *** Parque Escorial

Carolina, Puerto Rico 00985

Mobile Phone: 787-***-****

ab2k9n@r.postjobfree.com

SAMANTHY SERRANO AVILÉS

SUMMARY OF QUALIFICATIONS

Over fourteen years of experienced in Human Resources (Recruiting, and Organizational

Development "OD"). Hired, trained and supervised work crews including Call Center

Departments. Skilled at worked with people with diverse backgrounds. Experienced in

multinational companies. Certified "Coach" by "Richardson Company".

EMPLOYMENT HISTORY

2013 MJ Consulting and Development, Inc. (Freelance)

Consultant (Summer Contract)

Designed summer program for youth and adults of Puerto Rico Projects, which

included summer studies in the U.S. and Career Development Program.

Trainings related to life in community, leadership, values and how to avoid

Bullying.

2011-2012 Motorambar Nissan (Freelance)

Training Coordinator – Nissan P.R.

Managed, supervised, coordinated and evaluated the training and coaching

program of the Operation Department. Design sales management curriculum and

upgrade training materials for two hundred employees.

Develop and implement motivation strategies to help the sales team to achieve

the company goals.

2010-2011 El Nuevo Dia (EDD)

Call Center Department (Freelance)

Managed, supervised, coordinated and evaluated the recruiting process. Upgrade

training and development program for all the employees. Developed coaching

programs for Call Center.

Developed and implement motivation strategies to help the Human Resource and

Sales team to achieve the goals.

2009 Motorola Trade Marketing

Regional Trainer (Freelance)

Certified Coach

Designed the trainings for Sales and Customer Service Department. Coordinated,

supervised and evaluated the Telesales, and Customer Service Department. In

charged of activities related with marketing and public relations.

Samanthy Serrano Avilés

2003-2005 America Online

Recruiting and Training Coordinator (Human Resources & Marketing)

Managed, supervised, coordinated and evaluated the training and coaching

program of the Operations and Sales Department. Design curriculum and upgrade

training materials for one hundred and twenty employees. Develop and implement

motivation strategies to help the sales team to achieve the goals.

1999-2003 Direct TV

Recruiting, Training and Development Coordinator

Designed, directed, coordinated, supervised and evaluated the training and

coaching program for: Human Resources Management, Customer Service

Management, Sales Management, Telemarketing Agents, Telesales Agents,

Customer Service, and Sales Consultants. Also provided training and coaching

for trainers from Latin America. Recruit employees for the departments of IT,

Finance, Sales, Customer Service, Marketing, Human Resources and

Accounting. Managed and developed the training program for the new hired

employees.

1995-1999 Casiano Communications

Supervisor of Telemarketing Department

Directed, supervised, and evaluated the seventy-five employees of the

Telemarketing Department. Managed different accounts (Citibank, Trescom,

CIGNA, and temporary projects).

Samanthy Serrano Avilés

EDUCATION

Interamerican University (Metro)

MA Psychology (In Progress)

MA Human Resources (In Progress)

BBA Management - Cum Laude- 1995

BA Marketing

Minor Accounting

Richardson Company

Certified Coach (Sales, Telesales, Customer Service and Management)

José Faría School of Realtors

Real Estate Broker

Comisionado de Seguros of Puerto Rico

Life and Disability Insurance Agent

SEMINARS

Education Techniques for Adults, Telemarketing Techniques, Sales Management,

Interactive Seminars Techniques, Clinical Supervision, Customer Service,

Insurance Agent Training Course (Life and Disability License), Bullet Proof

Manager, Seven Habits for Success from Franklin Covey.

SKILLS

Computer Knowledge in Microsoft Word, Excel, Power Point, Outlook, and

Access.

E-learning software platform: HRI, Blackboard, Moodle, SSI and Sharepoint.

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