Carlos Molina

*** ****** ***

Perth Amboy, New Jersey 08861

Cellular: 732-***-****

E-Mail: ab2hu6@r.postjobfree.com

OBJECTIVE

To obtain a position utilizing customer service skills

SKILLS AND QUALITIES

• Proficient in various cell phone software programs/operating systems

• In-depth knowledge of new and latest technologies of cell phones

• Excellent analytical and troubleshooting skills

• Strong work ethic and highly motivated

• Excellent interpersonal and customer service skills

• Bilingual- Fluent in Spanish

SORA license (Security Guard)

WORK EXPERIENCE

Verizon Wireless Woodbridge, NJ Aug 2011-December 2012

Customer Service Rep/Technician

• Provided in-store assistance with billing/ account inquiries

• Conducted technical troubleshooting/ software updates etc on cell phones brought in by customers to the store

• Provided Wireless workshops in a group setting for in depth demonstration on phone functions and features

• Listened to customer concerns and provided hands on customer service

• Sold accessories to meet quotas

Flextronics – Verizon Wireless Woodbridge, NJ September 2009 – Aug 2011

Technician

• Provided in-store technical support for Verizon Wireless

• Conducted repairs on cell phones brought in by customers to the store

• Trained newly hired technicians for troubleshooting cell phone units

• Listened to customer concerns and provided hands on customer service

• Sold accessories to meet quotas

CVS Manalapan, NJ January 2008 - August 2009

Photo-Lab Supervisor

• Supervised all aspects of Photo Lab Operations, including but not limited to the following: meeting performance

expectations in the areas of Sales, Customer service, Inventory Management, Markdowns, Merchandise Presentation,

Loss Prevention, and Equipment Operations.

• Provided leadership in the Photo Lab and to ensure all employees who work in the Photo Lab are fully trained and

certified.

Costco, Co. Ocean, NJ August 2006 – April 2007

Stock Clerk

• Compared merchandise invoices to items actually received to ensure that shipments are correct, and available to be

organized on the sales floor; upon approved inspection, receive, open, unpack and issue sales floor merchandise.

• Welcomed and entertained guests in a warm and friendly manner in order to provide a positive first impression of

service. Responsible for answering customers questions about merchandise and providing efficient service by guiding

guests through responsible sales floor and suggestively selling merchandise.

Delta Air Global Newark, NJ January 2005 – August 2006

Cargo Agent

• Prepared export documentation though the SABRE computer system, such as packing list, commercial invoice, and

other related export documents, in compliance to export regulatory requirements and letter of credit instructions . After

the completion of such, processed domestic and international cargo, and inspected 30% of all shipment scheduled to

depart the airline

• Assisted internal customers with any related issues pertaining to shipment status; effective and professional

communication with other department/branches to meet complete customer needs/satisfaction

EDUCATION

Monroe College New Rochelle, NY September 2002 – June 2004

• Associates Degree: Computer Science (GPA: 3.0)

New York National Guard March 1996 - September 1996

• Studies: Challenge program- Para/Military Training Program; Specialty-Vehicle Maintenance

• Degree: GED

REFERENCES AVAILABLE UPON REQUEST

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