Alicia Molina

***** *. ********** **** *** *** Surprise, AZ 85374 623-***-**** ab2gjs@r.postjobfree.com

Determined and committed individual seeking an entry-level position with in the Office field that provides

challenging responsibilities with potential for growth. A problem solving individual contributor and people –

oriented, team player, who is solution- focused ready to make a difference within the organization.

Education

Certificate Massage Therapy November

2008

South Texas Vo-Tech

Associte in Arts December 2013

Estrella Moutain Community College

Areas of Emphasis:

Criminal Justice Criminology Ethics and Administrative Justice Substantive Criminal Law Corrections

Summary of Qualifications

Bilingual (Fluent) both languages; English and Spanish

Type 30 WPM, organized a file system; alphabetically and numerically order

General office skills including coping, filing, scanning, faxing, labeling, schedule

appointments, answer multiple phone lines arrange meetings, congerences and order office supplies

Working on Associate degree of Arts in Criminal Justice, exposed to relevant industry

training and best practices

Excellent interpersonal communication skills; possess and demonstrate strong problem

solving and critical thinking skills

Demonstrated ability to ensure compliance within industry standards and regulations; highly

organized with the ability to manage multiple tasks simultaneously through effective prioritization

Technical Skills: Windows OS, MS Office (Word, Excel, PowerPoint, Outlook)

Employment History

Administrative Assistant Sunsnstone Landscape Design Surprise, AZ 12-2008 – 3/2013

Answered, screened, and transfered inbound phone calls

Received and directed visitors and clients

General clerical duties including photocopying, fax and mailing

Maintained electronic and hard copy filling system

Prepared and modify documents including correspondence, reports, drafts, memos and

emails

Scheduled and coordinated meetings, and appointments

Helped customers with questions, problems and complaints in person, and on the phone

Front Desk Confort Suites South Padre Island, TX 3-2005 / 3-2008

Helped customers with questions, problems and complaints in person

Handled cash, check, credit and automatic debit card transactions with 100% accuracy

Consistently received positive feedback from guests.

Handled guest complaints

Greeted, registered and assigned rooms to guest of hotel.

Make and confirm reservations

Kept records of room availability and guest accounts, manually or using commuter

Performed bookkeeping activities such as balancing accounts and conducting night audit

Transmited and received message, using telephone or switchboard

Contacted housekeeping maintenance staff when guest report problems

REFERENCES AVAILABLE UPON REQUEST

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