Durante, May

#*** ******** *, *****, ********,

Albay, Legazpi City, 4506,

Bicol Region, Philippines

Email:ab2dp2@r.postjobfree.com

Mobile: (63-091********

Resume Summary

Current Position : Manager in Giftbasket Crafty Collections

(Dec 2011 - Present)

Current Specialization : Sales - Retail/General

Years of Experiences :9

Employment History

Giftbasket Crafty Collections

Dec 2011 - Present

Position Title (Level) : Manager

Specialization : Sales - Retail/General

Role : Management

Industry : Retail / Merchandise

Work Description :

- Manage shop's day-to-day operation from selling merchandise, items inventory,

showroom presentation, customer service to record management of employee,

bills and online marketing.

- Personally attend to paying of the bills as well as employee's social security and

health insurance.

- Supervise creation of crafts based from client's desire and item orders.

Geejay Cyberstation

Jan 2008 - Sep 2011

Position Title (Level) : Manager

Specialization : Marketing/Business Development

Role : Management

Industry : Retail / Merchandise

Work Description :

EXPERIENCE GAINED:

- Supervise in the over-all daily operations of the business.

- Developed marketing strategies to acquire more clients.

- Prepared financial reports on a daily, monthly and annual basis.

- Supervise personnel performance.

- Prepared business permits and other necessary related documents

required by the government in operating a business.

- Managed supplies inventory.

- Managed on-time bills payment.

RESPONSIBILITIES:

- Manage and run the business towards successful growth and future

expansion.

- Maintain friendly customer service while continually formulating

efficient marketing strategies to acquire increasing revenues

through exceptional computer-generated quality outputs and

internet services.

Digital Telecommunications Phils, Inc.

Oct 2005 - Feb 2006

Position Title (Level) : Customer Care Specialist-Reliver

Specialization : Customer Service

Role : Customer Service - General

Industry : Telecommunication

Work Description :

EXPERIENCES GAINED:

-Worked under minimal supervision.

-Ability to handle multitasking through proven initiatives.

-Worked under the pressure of the subscriber as well as the pressure

of tight report deadlines.

RESPONSIBILITIES:

-Both maintain existing subscribers and acquire prospects through

providing reliably possible answers to their queries regarding faulty

line troubles, payments and benefits of telephone services as well

as internet accessibility.

-Support marketing sales to be able to generate more revenue for

the company.

-Introduce new telephone connectivity services to subscribers and

prospects.

-Follow up subscriber's requests whether of line troubles or payment

adjustments in the shortest possible time.

-Handles callers' inquiries and entertain walk-in subscriber's

concerns.

Creative Page Online - SLTFI Special Project

Oct 2004 - Sep 2005

Position Title (Level) : Content Writer

Specialization : Publishing/Printing

Role : Others

Industry : Computer / Information Technology

Work Description :

EXPERIENCE GAINED:

- Managed to meet client's article composition standard.

- Worked under tight deadlines.

- Managed to create a smooth friendly relationship among

colleagues.

RESPONSIBILITIES:

-Make a write-up about certain subject or keyword such as

brochure, business card, and many other subjects provided by the

client for their website. The article must be composed with the

primary goal of making the client's website more searchable.

-Homepage, About Us, Privacy Policy, and Disclaimer for the

developed project are as well assigned. This makes the project a

complete website.

Educational Background

Graduation Date : 2000

Major : Bachelor of Science in Computer Science

Institute/University : Bicol University, Philippines

CGPA : 87.000/100.000

Certification

Civil Service Professional Eligibility (2002)

Skills

(Proficiency: Advanced - Highly experienced; Intermediate - Familiar with all the basic

functionalities; Beginner - Just started using or learning the skill)

Skill Years Proficiency

Customer Service Communications >5 Intermediate

Microsoft Office Applications >5 Intermediate

Adobe Applications 2 Beginner

Languages

(Proficiency: 0=Poor - 10=Excellent)

Language Spoken Written

English 8 8

Filipino 8 8

Personal Particulars & Preferences

Date of Birth : 27 June 1979

Nationality : Philippines

Gender : Female

Possess Own Transport : Yes

Availability : Immediately after notice period of 1 month(s)

Additional Info

CAREER OBJECTIVE:

* To advance in the field of communication application.

* To gain exposure and experience in communication publishing.

* To actively develop interaction among colleagues and clients.

* To apply the knowledge in computer application to communication area.

* To gain knowledge in customer service.

ADDITIONAL SKILLS & STRENGTHS:

*Goal-oriented and hardworking

* Time management skills

* Sense of responsibility

* Dependable and resourceful

* Above average communication skills

* Interested in further knowledge in any field of work

* Computer applications literate particularly Microsoft Office like Word, PowerPoint and

Excel

* Internet Research Proficient

* Ability to work with minimum supervision and a fast learner

* Ability to work under pressure

* Capable of relating with different organization levels

Contact this candidate