larry D. Reed

Technical Summary

Operating Systems: Windows 3.1, 95, 98, NT 2000, XP, and Windows 7

Languages: HTML, DHTML, and XML

Software:: Interleaf, RoboHelp 8, Captivate, PowerPoint, MS Word 6.0 and 7.0, 2003,

2007, 2010, Access, MS Frontpage, SharePoint Designer, Dreamweaver, Flash 8.0, SnagIt

8.0, Paint Shop Pro, Adobe Acrobat, Visio, FrameMaker 7.1, and 7.2, Excel, Powershell,

SharePoint 2003, 2007, and 2010, InfoPath2007 and 2010 IIS Service Manager 6.0, 7.0,

ServiceNow(Berlin)

Education

1995–1997 Oklahoma State University Stillwater, OK

B.A., English with Technical Writing Option.

Experience

07/12 present MetroPCS Richardson, TX

IT Systems Analyst/SharePoint Administrator

As an IT Systems Analyst/SharePoint Administrator, I currently work within the

Enterprise Service Application group assisting MetroPCS users with all SharePoint

server, intranet, and extranet issues. I work closely with all MetroPCS departments and

assist them in utilizing SharePoint and ServiceNow for their department needs.

• Maintain SharePoint 2007/2010 farms for approximately 3500 internal and

external users.

• Assist in providing SharePoint expertise within various IT and company

initiatives.

• Utilize SharePoint Designer to customize sites, workflows, and troubleshoot

errors.

• Utilize and administer the ServiceNow to receive and track all incident and task

requests for the corporate Intranet and Extranet.

12/11 – 07/12 M1 Support Services Denton, TX

IT Administrator/SharePoint Specialist

I coordinated and performed IT duties within M1 Support Services home office and

throughout the different U.S. Air Force, Army, and Naval stations that are currently

under contract. Duties included:

• Maintain all M1 servers and ensure proper working condition of computers,

printers, and copiers at home office

• Setup laptops, LAN line phones, Blackberry, and e mail services.

• Maintain cell phone and wireless modem accounts.

• Maintain SharePoint Services. Began working with Microsoft Partner to

facilitate the migration of SharePoint and Exchange to Office 365.

• Create and maintain SharePoint portal sites, maintain permissions, and

troubleshoot errors.

• Document office procedures, tip sheets, and SharePoint guidelines.

08/11 – 12/11 American Heart Association Dallas, TX

SharePoint Analyst

I administered SharePoint Server 2010 for all intranet sites and assisted in the setup of

extranet sites. Also analyzed requirements and made suggestions for specific departments

on how to utilize SharePoint within their projects.

• Maintained SharePoint 2010 within the American Heart Association. I created

SharePoint portal sites, document libraries, issues lists, maintain permissions,

and troubleshot errors for over 500 sites and workspaces.

• Assisted in the migration of SharePoint 2007 to SharePoint 2010 utilizing

Powershell scripts.

• Utilized SharePoint Designer to customize sites, workflows, and correct

migration errors.

• Utilized IIS Manager to configure application pools and website properties.

• Worked with internal and external departments to assist in the development of

Infopath forms, meeting workspaces, and extranet websites.

• Trained end users in best practices and how to utilize SharePoint to meet

specific department criteria.

07/04 – 07 11 AmeriPath, Inc. Addison, TX

Sr. Technical Writer/SharePoint Administrator

Coordinate and develop documentation and online help for AmeriPath’s laboratory

information system. I currently lead the documentation effort and ensure that

documentation follows the software development lifecycle. In addition, I also maintain

SharePoint Server for all AmeriPath labs and offices.

• Developed, designed, and maintain the complete online help system in

RoboHelp8 to assist the lab users in ordering entry and requisitions. Used an

information mapping method and captured screen shots with Snag It to

adequately detail each program screen.

• Created a documentation reference repository utilizing RoboHelp to assist

developers in referencing user requirements, reference, and QA documentation.

The repository was published to the web and is utilized as the point of reference

for reference within the development team.

• Utilizing FrameMaker, I wrote software user guides to ensure that the lab

software created is considered user friendly and to test the GUI designed to

ensure that the screens being developed are consistent with the documentation.

• Designed online Captivate tutorials and training materials for lab personnel and

internal software users to ensure an efficient learning environment.

• Maintained SharePoint 2007 services within all of AmeriPath. I created

SharePoint portal sites, document libraries, issues lists, maintain permissions,

and troubleshoot errors for over 350 different sites and workspaces.

• Facilitated the migration of SharePoint 2003 to SharePoint 2007.

02/04 – 07/04 Modis/Countrywide Home Loans Plano, TX

Contract Technical Writer

Created an intranet website to assist new employees in referencing standard operating

procedures and processes for Countrywide’s Consumer Markets Division. The site is

utilized as the point of reference for training within the division and standardizes loan

branches procedures

• Gathered information from subject matter experts and created procedures and

processes in Visio for Countrywide.

• Incorporate changes from SME’s, documentation specialists, project managers.

10/00 – 11/03 Verizon Irving, TX

Technical Writer

Coordinated and developed documentation and online help for Verizon's ordering and

billing program. Managed the development of the documentation intranet websites for

the program.

• Developed system design documentation utilizing Visio and MS Word for bi

monthly upgrades of software.

• Developed and designed the complete online help system in RoboHTML to assist

the call center users in ordering and provisioning for Verizon’s West subsidiaries. Used an

information mapping method and captured screen shots via Paint Shop Pro to adequately

detail each program screen.

• Created a documentation reference repository utilizing RoboHelp to assist

developers in referencing past release architecture, reference, and requirement

documentation. The repository was published to the web and is utilized as the point of

reference for training within the development team.

• Developed use cases for Verizon’s fiber optic initiative.

• Developed training tutorials utilizing RoboDemo and placed them within the

document repository.

• Converted hard copy documentation to online documentation and published to

local intranet.

01/00 – 10/00 DCA Services Oklahoma City, OK

Technical Writer

Wrote software documentation to provide accurate data for the development of telephone billing

software by DCA. Also, worked with programmers to validate documentation with programs

being developed.

• Utilizing MS Word, I wrote software user guides to ensure that the billing software

created was considered user friendly and the GUI designed was consistent with the

requirements written.

• Assisted in designing concept documents to adequately detail the design process for

the programmers developing the software.

• Created and maintained online help in RoboHTML for the software.

12/99 – 01/00 RCI Consulting Norman, OK

Contract Technical Writer

Researched and updated maintenance documentation

for mailing sorters with the U.S. Postal Services.

• Researched documentation provided from a

third party and updated the current

maintenance documentation in FrameMaker

to assist maintenance personnel in

maintaining the mail sorters.

• Worked with maintenance subject matter

experts to ensure that the documentation

adequately described the maintenance

process.

08/99 – 10/99 Wegener Human Resource Group Oklahoma City, OK

Contract Technical Writer

Designed and developed testing scenarios for call center representatives for ABO

Banking and U.S. West contracts.

• Created test scripts utilizing standardized forms in MS Word and Excel that

described a customer service scenario.

• Worked closely with training personnel to review existing documentation.

• Edited and corrected existing documentation.

08/98 – 06/99 Electronic Data Systems Plano, TX

Instructional Design Specialist

Selected to work on EDS credit union software documentation team as an

instructional design specialist. Focused most of the documentation effort on training

materials and online capabilities.

• Created train the trainer documentation utilizing the Ruth Clark

information mapping design.

• Created online help for the GUI based software utilizing RoboHelp.

• Consistently met deadlines 100%.

01/98 – 08/98 CompUSA Dallas, TX

Technical/Training Documentation Specialist

Supported Information Services to provide accurate data for the implementation of

software into the retail stores.

• Utilizing FrameMaker, wrote technical training guides to assist in the

implementation of software being developed.

• Assisted in establishing writing standards for corporate documentation.

• Assisted in the editing of documentation published throughout CompUSA.

09/96 – 01/98 Frontier Electronic Systems Corp. Stillwater, OK

Technical Writer

Designed and developed operation and maintenance manuals along with illustrated

parts breakdowns for B 1B electronic test equipment for a U.S. Air Force contract.

Diligently worked with electronic, mechanical, and mechanical design engineers to

validate electronic and hydraulic schematics.

• Wrote technical orders utilizing MS Word within government

specifications.

• Reviewed engineering schematics and drawings in Auto-Cad and took the

drawing or schematic and converted it to an illustration to be utilized within

the technical order.

• Reviewed third party documentation and redesigned the documents within

Interleaf making the documentation compatible for government

requirements and specifications.

11/95 – 09/96 Mercruiser Stillwater, OK

Technical Writer

Working with mechanical engineers, mechanical design engineers, and technicians,

wrote manuals for Mercruiser products.

• Researched and redesigned service and maintenance manuals for stern

drives utilizing Interleaf on UNIX platform.

• Utilizing Interleaf, wrote owner guides for the inboard motors.

• Standardized the manual format for ease in translation into foreign

languages.

• Consistently met deadlines at 100%.

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