ALONZO R. MCLEAN

***** ******** ****, ***. * 301-***-****

Fredericksburg, VA 22407 ab26ud@r.postjobfree.com

Education

Capitol College, Laurel, Maryland, 2006

B.S., Management of Information Technology

Summary of Qualifications

. 10 years of Administrative experience

. Proficient in Microsoft Office

. 10 years Customer Service; driven to help people, customer-focused,

understanding of individual customer needs.

. Detailed oriented, organized, and ability to adapt

. Leadership ability, strong interpersonal, and communication skill,

planning & Scheduling, Strong organizational skills

Professional Work Experience

Salvation Army (Wash. DC) - Secretary II / Receptionist - 08/2006 -

03/2013

. Responsible for updating General Secretary's calendar

. Responsible for answering, screening and directing phone calls for the

General Secretary

. Received and assisted clients; escorted them to correct destinations.

. Received and delivered mail (General Secretary, Legacy/Estates &

Resource Development)

. Scheduled conference rooms for the entire building

. Operated main switchboard / transferring calls to various offices

throughout the building (approximately 80 people) & to various corps

(approximately 35 locations)

. Handled all daily departmental correspondence for the General

Secretary (office records, composed and distributed memos, bulletins,

emails, etc.)

. Handled daily mailings & outgoing packages (regular, Fedex, UPS) for

the General Secretary department (approximately 15 people)

. Prepped all completed educational applications for Divisional Finance

Board approval on a weekly basis.

. Copied, mailed and filed all completed educational & conference

applications for all divisional officers, officers' children, &

departmental employees (approximately 200 people)

. Scanned, copied & emailed all incoming checks to the proper Resource

Development Director; typed attached correspondence and mailed out to

appropriate corps destination.

. Maintained vacation database in Microsoft Excel for 75 divisional

officers

. Maintained database for estates (Open approx. 1,100) & Closed approx.

500)

. Created & maintained Advisory Board database for 35 corps locations

(month to month)

. Provided assistance to incoming visitors when acting as front desk

receptionist

. Operated main switchboard; Provided assistance to incoming visitors

Capitol College (Laurel, MD) Mail Clerk / Receptionist - 05/2001 -

08/2006

. Accepted letters and packages delivered from UPS & Fedex and

distributed to appropriate staff

. Operated main switchboard & transferring calls to various offices

throughout the building (approximately 150 people)

. Performed general secretarial duties, including - meeting scheduling,

appointment set up, faxing and mailing.

. Fully stocked all copier machines on a daily basis

. Provide customer service to faculty & staff by assisting them with

completing their supply orders

. Performed maintenance on machines when necessary (i.e. remove jams,

add ink/toner, etc)

. Responsible for keeping Supply Room in neat and working order

. Responsible for taking monthly inventory of all supplies

. Distributed daily faculty & student mail & packages

. Prepped all outgoing mailings & packages for shipping

. Completed daily logs for each department who sent out mail

. Completed data entry for monthly reports for postage, copies, &

supplies using Microsoft Excel

. Copied & distributed monthly reports to each department & staff member

(approx. 150 people)

. Responsible for opening and closing shifts mailroom

. Responsible for updating "Student Addresses" database in Microsoft

Excel (approx 500 students)

. Forward mailed to all off campus students

. Maintained student address database (approximately 500 students) using

Microsoft Excel

. Provided necessary maintenance on machines (fax, copiers, printers)

. Assisted as cashier & shelf stocker in the College Bookstore

. Assisted as dishwasher in college deli

. Assisted as aide in Library

. Assisted various offices with Administrative tasks (Business,

Registration, Admissions, Development, Publications, & Residence Life)

. Assisted custodial staff with setting up / breaking down tables and

chairs for college events

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