Kelly Perez
*** **** ******* ****** **** Webster, TX 77598 713-***-**** ab23tz@r.postjobfree.com
OBJECTIVE
A passionate and dependable individual seeking a dental receptionist position while offering exceptional customer
service skills, strong secretarial skills, strong communication and expertise in performing front desk operations to
manage reception in a timely, professional and courteous manner
EDUCATION
Westside High School, Houston, TX 2002-2006
University of Houston, Houston, TX 2006-2009
Lone Star College, Cypress, TX GPA 3.0 2010-Current
Pursuing Dental Hygienist Degree
PROFESSIONAL EXPERIENCE
Concentra Urgent Care, Houston, TX 2006-Current
Front Desk Specialist
Treating each individual with respect and excellent customer service
Answering all incoming calls and handling caller’s inquiries in a timely manner
Verification of insurance for urgent care services
Sign in and check out for all urgent care and occupational medicine patients
Maintaining cleanliness of the office premises at all times
Maintaining inventories and office supplies
Assisting in the Physical Therapy Department when needed
Remaining calm when under pressure during a high volume of patients
Scheduling urgent care visits, pre-employment physicals, drug screens, and occupational injuries
Reporting and faxing status of patients test results to the appropriate department
Texas Land & Cattle, Houston, TX 2011-2011
Server
Demonstrated excellent people skills to all guest by providing the best possible experience
Demonstrated skills in presenting menus, taking food orders and expediting them through the kitchen
In-depth understanding of serving food and attending to the customer’s needs
Demonstrated ability to maintain proper condition and sanitation of dining areas and servicing tools
Bath & Body Works, Houston, TX 2010-2011
Retail Sales Associate - Seasonal to Permanent
Assisted customers with product selection and queries
Set up store displays
Operated cash register as and when necessary
Handled inventory and stocks
SKILLS
Bilingual – English/Spanish
Proficient in Microsoft Word, Excel, Power Point, Centricity and Citrix Program
REFERENCES
Available upon request