LaShawna Fagins

**** ******* *** **** *****

816-***-**** ab21ys@r.postjobfree.com

Objective

C ustomer service professional with financial, medical and administrative skills seeks position .

Profile

Motivated, personable business professional with a successful 5 year track record of Excellence in Customer service. Talent for

quickly mastering technology. Diplomatic and tactful with professionals and non-professionals at all

levels. Accustomed to handling sensitive, confidential records. Demonstrated history of producing

accurate, timely reports.

Flexible and versatile ? able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to

easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building

skills.

Skills Summary

Project Management Computer Savvy Collections

Report Preparation Customer Service Ability to work independently

Written Correspondence Scheduling Front-Office Operations

General Office Skills Marketing & Sales Professional Presentations

Professional Experience

HR Block

Kansas City, Missouri

OCOE Seasonal Hire/Communications 09/2012-Present

Kansas City, Missouri

09/2012-Present

?Schedule interviews within available time of applicable field leaders.

Extend offers, based on scripts, to candidates selected by field leaders.

Attend training sessions and participate in meetings related to job duties for the position.

Landmark Services

Administrative Assistant 01/2011-9/2012

Kansas City, Missouri

Created general contractor estimate proposals and receipts

Followed up with clients in regards to work order or performance via email or phone.

Responsible for making bank deposit.

Citibank

Collector 2 08/10/09-9/01/2010

Kansas City, Missouri

Responsible for collecting payments from credit card clients on delinquent accounts.

Setting up payment arrangement.

Conducted Inbound and Outbound calling

Asurion

SRT Resolution Specialist 04/2006 to 02/2008

Kansas City, Missouri

Within six months promoted from Call Center Representative to SRT Resolution Specialist

Responsible for de-escalating calls with irritate clients.

Processed claims, refunds and premium payments for lost, stolen or damaged wireless handsets.

Internal Revenue Service

Seasonal Document Extractor 02/2006 to 04/2006

Kansas City, Missouri

Sorted incoming mail and tax documents to direct to appropriate department to be processed.

Education:

Hogan Preparatory Academy Kansas City, Missouri

Diploma 05/2003

Penn Valley College Kansas City, Missouri

Emergency Med Technician 08/2008

REFERENCES AVALIABLE UPON REQUEST

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