Reta LaBrecque

**** * ****** **

Glendale,AZ. ***05

719-***-****

retalabrecqueroof@gmail/com

PROFILE

Accomplished Customer Satisfaction Specialist & New Car Delivery Manager

and Admissions Representative as well as a Mortgage Originator. Over 15

years’ experience in sales and customer relations. Proven track record for

exemplary customer service skills. Continually recognized for outstanding sales

achievements throughout career. Highly motivated, self-starter, strong

communicator with dynamic training and management skills.

WORK HISTORY

Aug 2011-April 2013 Admissions Representative

Arizona’s School of Massage Therapy/Steiner Institute of Esthetics

Tempe,Az

Responsibilities:

• Recruit and enroll prospective students

• Help prospective students identify their unique skills and interest

• Assist new applicants through the enrollment process

• Assist with all necessary enrollment forms

• Generate referrals

Achievements: 90% Steiner Star Top Performer

98% Be Back to Enrollment

Sept 2008-Feb 2010 High School Admissions Representative

Everest College

Colorado Springs, Colorado

Responsibilities:

• Recruit and enroll prospective students

• Help prospective students identify their unique skills and interest

• Assist new applicants through the enrollment process

• Assist with all necessary enrollment forms

• Assisted Director of Admissions with reports

Achievements: 2 time Parthenon award winner

95% student sit rate

Mar 2006 Aug 2007 Sales Representative

Colorado Athletic Club

Denver, Colorado

Responsibilities:

• Assist potential members to evaluate fitness goals

• Sell multi level memberships

• Set up comp Personal Training sessions

• Generate new leads

• Generate and maintain Corporate accounts

• Assist members with accounting issues

• Maintain customer service satisfaction

Feb 2005 Dec 2005 Mortgage Specialist

Wells Fargo Home Mortgage

Castle Pines, Colorado

Responsibilities:

• Generate leads

• Compile loan packages

• Evaluate clients needs

• Participate in closing

• Resolve loan issues

Jun 2001 Feb. 2005 New Car Delivery Manager/CSI Specialist

Burt Chevrolet

Englewood, Co.

Responsibilities:

• Implementing new car orientation processes

• Tracking customer satisfaction data

• Set up customer web pages to maintain vehicle records

• Control Lease Returns

• Maintain Follow-up Processes

Achievements:

• Developed and designed a customer follow up procedure for Burt Chevrolet

• Maintained an excellent customer satisfaction ratio on a consistent basis

•Established vehicle training program for new car sales staff.

Promoted within 6 months to The Director of GM Common training.

Sep 1994 Jun 2001 New & Used Car Sales

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Burt Chevrolet

Englewood, Co

Responsibilities:

• Sales of New & Used Vehicles

• Maintain CSI scores

• Customer Follow-up

• Continued Dealership education

Achievements:

• Received several awards for growth profit and highest volume sales.

• Maintained highest possible CSI score

• GM Certified From 09/1994-Present

EDUCATION

Sep 1992 - Jun 199 Red Rocks Community College

Lakewood, Co.

GPA 3.5

Associate of Arts & Business

Aug 1989 - May 1992

Colorado Institute of Art

Denver, Co.

GPA: 3.0

Associate of Arts Degree

Oct 2009-Nov 2010

Everest College

Phoenix,Az.

GPA 3.8

Business (no degree earned)

SKILLS

Microsoft Word, Excel spreadsheets, ADP program,

Strong communication skills

Strong interpersonal skills

Ability to train & motivate others

REFERENCES

Available on request.

Contact this candidate