JAI MADAAN

Tel# **+(0-999*******

E-mail: ab1yog@r.postjobfree.com DOB: 12 August 1992

ABOUT MYSELF

I present myself as a committed, motivated, reliable and self-disciplined individual, willing to take up

challenges in my profession.

MY OBJECTIVE

To secure a position with a well established organization that enables me to use my

strengths and gives me opportunities to improve my knowledge and skills. I am looking

forward to a long lasting relationship with the organization through my sincere efforts to

perform my role to the best capabilities.

SKILLS I AM GOOD AT

Communication skills, Analytical skills, Computer Skills.

WORK EXPERIENCE

Intouch Solutions:

Customer Care Representative (4th August 2010 - 28th December 2010)

Take inbound customer service calls to handle customer queries and complaints.

Help customer provide a resolution to their technical problems with the product or services of the

client.

Use an analytical and trouble shooting approach to resolve customer complaints.

Ensure the AHT and quality performance targets on call.

Offer an end to end solution to customer complaints thereby coordinating with the relevant

department.

Caretell:

Customer Care Representative (11th June 2011- 5th September 2011)

Help a food retail company by taking feedback from their customers though outbound customer

service call.

Collate the feedback details in a set format provided by the employer ensuring all information is

accurate.

Meet daily performance targets on number of outbound calls, average handling time, hold time and

quality parameters.

Improve the quality of customer service through effective implementation of feedback received

from the quality team.

Register customer complaints basis their feedback whenever applicable and pass it to the relevant

department.

For part time also worked for a US outbound process handling pay day loans to their customer

EDUCATIONAL QUALIFICATION

Pursuing Graduation (B.Tech, Computer Science) from M.D. University

XII (C.B.S.E) 2010 YUVASHAKTI MODEL SCHOOL

X (C.B.S.E.) 2008 SACHDEVA PUBLIC SCHOOL

PERSONAL INFORMATION

ADDRESS : House No. 08, Pocket – B-6, Sector-5, Rohini, Delhi-110085

FATHER’S NAME : MR. R.C. MADAAN

PLACE : DELHI

DATE :

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