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Customer Service Manager

Location:
Jacksonville, FL, 32234
Salary:
15.00
Posted:
July 19, 2013

Contact this candidate

Resume:

Jamie L. Lawley

Cell 904-***-****

ab1yhe@r.postjobfree.com

Objective

To obtain a position utilizing the knowledge I have obtained for business while creating and maintaining a

successful career.

Experience

10/04/11 to 10/16/12

Water’s Edge Apartments Jacksonville, FL

Assistant Community Manager

Maintains accurate resident records. Updates on a daily basis all rents, deposits and

application fees received from residents.

Coordinates collection of past due accounts by sending bad debts to approved collection

agency, updating all previous collections, and assists the agency with any questions.

Ensures that all deposits and application fees have been paid prior to move in.

Schedule of Maintenance repairs with residents, vendors, maintenance techs/Stand in Maint. Mngr.

Stand in during absence of Property Manager.

08/10 to 04/11

04/10 to 06/10

11/09 to 01/10

03/08 to 08/09

The Preserve @ Cedar River Jacksonville, FL

Leasing Manager

Oversee daily leasing activities including Marketing and Approvals.

Create, maintain, and audit files on new and current residents.

Customer Service; place service requests, handle resident or prospect questions and concerns.

The Eastport Apartments (Temp Position) Jacksonville, FL

Leasing Consultant

Meet and greet potential prospects and take on tour of community.

Create, maintain, and audit files on new and current residents.

Customer Service; place service requests, handle resident or prospect questions and concerns.

Pelican Pointe Apartment Community (Temp Position) Jacksonville, FL

Leasing Director

Meet and greet potential prospects and take on tour of community.

Create, maintain, and audit files on new and current residents.

Customer Service; place service requests, handle resident or prospect questions and concerns.

Training for Support/Property Manager.

Lakeside Apartment Community Jacksonville, FL

Leasing Consultant

Meet and greet potential prospects and take on tour of community.

Create, maintain, and audit files on new and current residents.

Customer Service; place service requests, handle resident or prospect questions and concerns.

Housekeeper

Maintain cleanliness of leasing office, fitness center, and restrooms.

Remove trash and sterilize vacated apartments.

Touch up vacant apartments, return to apartments after maintenance, painter, etc.

04/05 to 04/07

Hyundai / Summit Kia / Premier Dodge Duluth, Decatur, Waycross GA / Jacksonville, FL

BDC Manager/Sales Marketer/CIT/Finance

Responsible for all internal and external reporting while increasing accuracy and reliability of our reports.

Responsible for maintaining and tracking department productivity as a whole and for individuals.

Accountable for investigation and resolution of all human resource issues including, but not limited to, payroll,

scheduling, and marketing.

Maintain a steady flow of traffic by setting, maintaining, rescheduling, and following up on appointments.

Complete financial documents/obtain customer signatures/ready and correct finance packages to be sent to bank

10/03 to 03/05

Publix Jacksonville, FL

Pharmaceutical Technician

Maintain physician and customer profiles.

Stock and return of medications

Communication between pharmacy and insurances for customer

Customer Service, Cashier, Data Entry

01/01 to 03/08

S ki lls

References and Letters Of Recommendation

Underdog Utility Burial Jacksonville, FL

Translator/Sub Contractor/Foreman

Translations of job descriptions and company meetings.

Human Resource Manager

Installation, maintenance, and repair of cable connections, lines, and sprinkler systems.

Proficient in Microsoft Excel, Word, Processor, and several CRM systems, Property Bridge, Epay, MRI, Yardi, Esite

Type 45+ Words a Minute, knowledge of multi-line phones, scanners, fax machines, copiers, printers, calculators, Etc.

Speak, Read, and Write intermediate Spanish

Strong Communication, Managerial, Organizational and Problem Solving Skills

Available Upon Request



Contact this candidate