Peggy P. Pegus

**** ******* ******* **** *** #*** Margate Florida. 33063

301-***-****

ab1yel@r.postjobfree.com

SUMMARY

Over 25 years of increasing responsibility of direct hands-on experience

interacting with the public. I have strong analytical skins along with

being very creative in resolving problems and addressing issues. I have

excellent interpersonal skills, and I can quickly to establish

relationships with other. I can provide a strong base of leadership and

organization within the work place. I'm Dedicated, and hard working with a

willingness to devote extra time and effort to assure the success of

organizational goals. I'm Adaptable to new and difficult challenges under

contrasting working environments and time constraints. I'm also well

organized; self motivated; goal oriented and decisive.

COMPUTER SKILLS

Knowledgeable with IBM PC, Windows XP

Work History

05/2000 - 02/2011 Treasury Department Federal Credit Union (TDFCU)

Branch Manager:

As manager, I am responsible for reporting monthly accounts and loan status

to the Branch Operations Vice President, I'm also responsible for

performing monthly branch audits on different branches. I assist Member

Service Representative (MSR) and Tellers with open new loans and new

accounts. I perform employee's performance evaluations on Assistant Branch

Managers, MSR representatives and Tellers. I supervise Assistant Managers,

MSR representatives and Tellers with their day to day operations. My

responsibilities also include, but not limited to selling of Credit Union

products and services, providing membership services information to Credit

Union members, supervising the issuing of Traveler's Checks, Money Orders,

Certificates of Deposit and IRA's.

Assistant Branch Manager:

As assistant manager I reported directly to the credit union Regional

Branch Manager.

I was responsible for supervising Teller and MSR representatives with their

day to day operations. Other responsibilities included, but was not

limited to selling of Credit Union products and services, providing

membership services information to Credit Union members, Supervising MSR

reps and tells with opening of new accounts and issuing of traveler's

checks, money orders, certificates of deposit and IRA's. I also assisted

members with loans, credit card and equity lines of credit applications. I

verified cash shipments, maintained inventory of checks, money orders and

other negotiable in the Teller areas. I Ensure accuracy and timeliness of

all transactions, balanced the cash drawers and vault also ensuring the

ATM's were operational and balanced daily. I was responsible for

representing the Credit Union in a positive, courteous, and professional

manner.

07/98-09/99 Bank of America

Consumer Banker and Loan Consultant:

Responsibilities include but not limited to selling of Institution's

services and products, i.e. setting up of IRA's, certificates of deposit

and opening new accounts along with facilitating of loans to bank

clientele, credit cards and mortgages.

10/97-06/98 TMB Federal Credit Union

Branch Supervisor:

Supervise Teller and Member Service Representatives. Responsibilities

include but not limited to selling of Credit Union products and services.

Providing membership services information to Credit Union members.

Supervised the opening of new accounts, and issuing of Traveler's Checks,

Money Orders, Certificates of Deposit and IRA's. I verified cash

shipments, maintain inventory of checks, money orders and other negotiable

in the Teller areas. Ensure accuracy and timeliness of all transactions.

Balancing the cash drawers and vault, also ensuring the A TM is serviced,

operational and balanced daily. I'm also responsible for representing the

Credit Union in a positive, courteous, and professional manner.

03/95-02/96 Real Estate Management Group

Assistant Manager:

I managed a five story self-storage facility, with over 1000 units ranging

from 16 square feet to 400 square feet each. I marketed the facility to

prospective customers and led tours of the facility. I was responsible for

telemarketing the facility to business and individuals. Was responsible

for financial management of the complex including accounts receivable,

accounts payable, general ledger, billing and collections. I prepared

daily and monthly managing reports.

08/90-03/95 Allegiance Bank NA, Bethesda Maryland.

Head Teller:

I directed the activities of Teller staff. I was Responsible for

accounting for funds in the vault including shipping and receiving money.

I interacted with customers to opening and closing accounts, transferring

funds, handling wire transfers and solving customer problems.

03/85-08/90 Citizens Bank of Maryland.

Senior Customer Service Representative:

Directed the activities of Tellers while responsible for meeting with the

public to open and close accounts and solve problems. In the absence of the

Branch manager assumed all responsibilities inherent to that position.

03/83-03/85 Town Square Condominiums, Washington DC.

Administrative Assistant:

I was a Switch Board Operator answering incoming calls. Informed and

directed the maintenance staff with work orders. I assisted the manager

with all administrative need. I collected condo fees for the property

owners.

03/81-03/83 Walker Mill Community Center, District Heights, Maryland

Head Teller:

In addition to supervising Tellers and handling customer complaints, I

acted as the liaison between Department of Human Resources and the Center

for food stamp issuance.

I maintained daily logs and other documents for the Teller section.

Education:

9/78-9/82 University of the District of Columbia Washington D.C.

Major: Architecture (No degree)

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