Shart Chander Kotwal

VPO Udrana, Teh Bhadarwah, Distt. Doda

Jammu & Kashmir

Phone +91-980******* / +91-990*******

E-mail Id :- ab1yaw@r.postjobfree.com

Objective:-

Senior Level Profile in an organization for providing extraordinary support

in the maintenance, testing & implementation of the system with new ideas

to be appreciated where challenging work environment and enthusiastic

vendor customer relationship would be needed.

Professional Experience: -

Present Experience

Organization: ZTE India Pvt. Ltd

Duration: 9thAug 2010 to till date

Designation: Circle Head (Punjab - Haryana - HP and JK)

Deputy General Manager

* Responsible for managing Projects, Operations and Maintenance for all

accounts in the circle in terms of delivery, time schedule, Customer

satisfaction and quality expectations.

* Ensure Network availability as per agreed SLA.

* Ensure Network hardware up-gradation /expansion.

* Validate analysis on N/W Performance report to diagnose faults

* Ensure all identified alarms (service affecting, Non-service affecting)

are cleared within SLA

* Adhering to Preventive Maintenance activity.

* Ensure Network performance is as agreed with the customer.

* Tracking of spares project wise in a circle.

* Responsible for taking counter measures and corrective actions amongst

multiple verticals in a cross functional matrix organization.

* Interface with Zonal team and respective owners with regards to the

project assignments, Ordering and delivery plan, spare management.

* Monitoring Projects and O&M performance within the Circle to identify and

eliminate the bottlenecks by necessary coordination with customer and

corporate.

* Regular meetings with customer for resolution of all Projects and O&M

issues and concerns.

* Effective team leader, communicator, decision maker and problem solver to

ensure that all accounts in circle fulfills its requirements and

objectives

* Managing the resources and its optimization amongst verticals within

Circle and Zone.

* Manage all administrative and legal compliances in the circle.

* Responsible for ensuring the Skill level of the employees are enhanced

through training, competency exams and also responsible to enhance and

maintain the productivity.

* Responsible for Employee evaluation on Monthly basis.

Headed the Aircel Gujarat Project with the following responsibilities:

(Rolled out 505 BTS sites in one month time and Acceptance of 400 sites by

Customer in 1 day)

* Responsible for managing Projects, Operations and Maintenance in the

circle in terms of delivery, time schedule, customer satisfaction and

quality expectations.

* Monitoring Projects and O&M performance within the Circle to identify and

eliminate the bottlenecks by necessary coordination with customer and

corporate.

* Manage all administrative and legal compliances in the circle.

* Responsible for resource management for all the activities in the circle.

* Responsible for effective utilization of Resource and Budget.

* Responsible for implementation of all the process and policies as

directed by higher management.

* Responsible for Customer satisfaction in the circle.

* Responsible for ensuring the Skill level of the employees are enhanced

through training, competency exams and also responsible to enhance and

maintain the productivity.

* Responsible for Employee evaluation on Monthly basis

* Implementation of telecom networks within target time and with optimum

cost.

* Vendor Co-ordination / Allocation, Presentations to senior management

about Project Progress and about various other Technical aspects.

* Preparing, planning, executing, monitoring, controlling and closing the

project or subproject according to contractual scope and commitment

against project budget.

* Ensure that all project targets are met within agreed time, with quality

and optimum cost.

* Lead and monitor the project team /sub project team including

partner/service suppliers

* Monitor scope, implement change control process and handle change

management, ensure Customer acceptance for the system or service

* Ensure quality of internal and customer documentation

* Follow process and milestones

* Planning, booking and managing resources within the project, organize and

lead the project teams

* Setting up and maintaining clear and effective internal and external

communication within the customer and project teams

* Identify, analyze risks, plan and implement risk response actions in time

and report the same to the PD.

* Ensuring the materials is utilized in a controlled and optimized way.

* Routine circulation of various trackers to the stakeholders.

Previous Experience

Organization: Nokia Siemens Networks

Duration: 15 Feb 2008 to 6th of Aug 2010

Designation: Zonal Project Manager / OHS Lead

(AIRTEL Project-Gujarat and Vodafone Project-

Jammu)

Successfully Launched Vodafone services in J & K in stipulated time.

* Implementation of telecom networks within target time and with optimum

cost.

* Vendor Co-ordination / Allocation, Presentations to senior management

about Project Progress and about various other Technical aspects.

* Preparing, planning, executing, monitoring, controlling and closing the

project or subproject according to contractual scope and commitment

against project budget.

* Ensure implementation of services in delivery scope and final acceptance,

overall responsible or support for Program Manager.

* Plan and communicate accurate demand figures for demand planning process

( both material and Resources

* Ensure that all project targets are met progress, quality and cost as per

agreed timelines

* Planning, booking and managing resources within the project, organize and

lead the project teams

* Setting up and maintaining clear and effective internal and external

communication within the customer and project teams

* Identify, analyze risks, plan and implement risk response actions in time

and report the same to the PD. Ensuring the material is utilized in a

controlled and optimized way.

* Routine circulation of various trackers to the stakeholders.

Organization: Ericsson India Pvt. Ltd.

Duration: 1st March 2005 to 12 Feb 2008

Designation: Zonal Technical Manager- (AIRTEL Project J&K)

* Managing Operation & Maintenance activities of Cell Sites for Airtel

Networks of Jammu Zone.

* Manpower Deployment and rendering Technical Support: Ensuring execution

of various O&M and Project activities within time.

* Special Focus on Down Time, Block Trxs, Down TRxs,Traffic Reduction

cells.

* Ensuring BTS site integration in sync with project team.

* Responsible for improvement of Network Quality (BSC rehoming, M/W

upgradation, new cell sites & Poi's).

* Responsible for achieving network availability in reward limit as per

contract.

* Responsible for all planned operations activities.

* Responsible for vendor management, spare and PM management.

* Drive Quality and Process culture throughout the O&M organization in the

region by Developing and introducing O&M processes.

* Keep process adherence with customer interface for O&M & Support services

in the region.

* External audit as per Ericsson & Bharti processes must be facilitated/

supported as per customer's requirements.

* Responsible for preparation / availability of O&M monthly reports from

circles for the region.

* Validating the daily outage report.

* Constant interaction with Customer and Vendors.

* Getting the power connections done at all BTS sites.

* Ensuring timely trainings of the Engineers.

* Doing the acceptance test of sites before it is handed over from project

team.

* Responsible for complete Installation, Commissioning & Integration of new

Cell Sites, Microwave Link (Minilink-E, Minilink-Traffic Node(20 P and 6

P), Minilink-HiCap, RADWin), DXX 6310 and 6345, ECI Mux, ADPCM, Tejas

Mux.

Organization: Bharti Televentures Ltd (AirTel)

Duration: 17th June 2004 to 28th Feb 2005

Designation: Cluster In charge (AIRTEL Project J&K)

* Responsible for all project activities of my Zone

* Done the Indoor & Outdoor earthing of new Cell sites.

* Complete Installation of Indoor & Outdoor Unit

* Done the Electrical Connection for all BTS sites

* Operation & Maintenance of all the above

* Helped the acquisition team in acquiring new sites.

* worked with Airtel project from the first day

* Installation & Commissioning of power supply unit i.e.- Battery bank,

SMPS, DG Set

Organization: NCR Corporation India Pvt. Ltd.

Duration: July 2002 to 13th June 2004

Designation: Customer Engineer

* Worked as a Customer Engineer constantly interacting with Bank Customers

* Installation and Maintenance of ATMs

* Responsibility for Online connectivity of ATMs

* Installation of H/W and S/W configuration commissioning and providing

solutions to H/W problems

* Training to the customer about the operation of EOD and SOD process on

ATM and bringing them to comfort level.

Professional Training & Certification:-

Done 4- days PMP Fastrac training

Done 4-days Training on RBS-2000

Done 3-days Training on Minilink

Done 4-days Training on DXX

Done 2-days Training on Customer Relationship Management (ZTE).

OHS Certified (NSN).

Training on First Aid (NSN).

Completed three modules of Project management training conducted by Nokia

Siemens networks (6 days).

Training on First Aid and Occupational Health & Safety (ZTE)

Technical Qualification:-

B.E. (Electronics & Tele-Communication) Amravati, Maharastra.

PGDBM in Marketing from Symbiosis, Pune, Maharastra

Personal Details:-

Father's Name : Sh. Kesho Ram Kotwal

Date of Birth : 25th of Jan 1979

Marital Status : Un-Married

Permanent Address : V.P.O UdranaTeh. Bhadarwah Distt. Doda-

J & K- 182221

I believe in growing along with the company and I am honest towards the

organization. I am also confident of my ability to handle and motivate my

team.

Shart Chander Kotwal

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