Astrid Rodriguez

Objective To obtain a challenging position where I can exhibit

my working knowledge and skills acquired through my

collegiate instruction and professional experiences

while growing professionally and personally.

Education

2012-Present Miami Dade College

Miami, FL

Criminal Justice- Criminology

2012 Miami Dade

College Miami,

FL

College Certificate- Business Specialist-

International Business

2004- 2006 Miami Dade College

Miami, FL

A.A. International Business awarded on 12/15/2006.

Currently working towards A.S. in International Trade.

Part of the International Exchange student program

CAJA/MADRID in Madrid, Spain.

2000- 2004 Miami Senior High School

Miami, FL

Secretary of Spanish Honor Society.

Treasure of the Science Honor Society.

Model United Nation Panel.

Licenses

Experience Series 6 (FINRA)

Series 215 (FINRA)

Series 63 (FINRA)

2012-2013 WELLS FARGO BANK

Miami, FL

License Personal Banker

Customer service.

Manage the Client service experience and assuring

client satisfaction.

Update confidential client records: Address, Phone

Number, Change of E-mail address, etc.

Line of Credit, Loan Specialist.

Use product and operations knowledge to identify and

promote cross selling.

Train and manage tellers to increase and monitor

walkovers and production.

2006- 2012 JP MORGAN CHASE

Miami, FL

Personal Banker

Customer service.

Manage the Client service experience and assuring

client satisfaction.

Update confidential client records: Address, Phone

Number, Change of E-mail address, etc.

Line of Credit coordinator. Loan Specialist.

Use product and operations knowledge to identify and

promote cross selling.

Train and manage tellers to increase and monitor

walkovers and production.

Introduce new Personal Bankers to our branch

behaviors.

Production Club Honoree 2007 (WaMu).

2008 Top Performance (CHASE).

2005-2006 Washington Mutual Bank

Miami, FL

Customer Service Representative (Full-time)

Customer service.

Answer high volume of incoming telephone calls;

provide general information and direct calls to the

appropriate department if necessary.

In charged of appropriately filing of all account

records.

Customer Appreciation day Representative.

Served as Support Staff for Coral Way Vice-president.

Helped in the organization and filing of the new

accounts records.

Managing records of Money orders, Cashier Checks and

Travers Checks (Debits and Credits)

2004- 2005 Washington Mutual Bank Miami, FL

Part-time Teller

Customer service.

Monitor Cash Count

Drive thru Supervisor

2002- 2004 Washington Mutual Bank Miami, FL

High School Internship Program

Customer service.

Teller.

Skills

Typing

Bilingual (Fluent in English and Spanish)

Possess solid computer skills, knowledgeable in

various computer programs including: MS Excel, MS

Access, MS Word, MS Outlook, MS PowerPoint, Windows,

Databases, Internet, and e-mail systems.

Extensive experience using Financial Systems.

Ability to supervise, train and motivate part-time

customer service employees.

Excellent filing and organizational skills.

Excellent customer service skills.

Experience handling confidential client records.

Experience developing statistical reports for

administrative review.

Skilled in the use of office equipment including but

Volunteer Work not limited to scanner, photocopier, and fax machine.

2006- 2009 Wamoola For Schools

Miami, FL

Shenandoah Elementary

2005t Breast Cancer Foundation: Race for the

Cure Miami, FL

2003-2004 Student

Leadership Program Pasadena, CA

1998- 2003 Young Life

Miami, FL

Youth Group

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