AMPARO GONZALEZ

***** ** ***** **

Okeechobee, FL 34972

Phone: 305-***-****

ab1q91@r.postjobfree.com

Objective

To attain a Customer Service and or Administrative Assistant position which will give me the opportunity to utilize my skills and work experiences in a career setting.

Skills

• Bilingual Fluent in English/Spanish: Reading, Writing and Speaking.

• Multi-tasking: Typing/Printing forms, Answering/Making phone calls, Managing Computer programs; Excel, Windows Operating Sys, Filing, Scanning, Faxing, Printing.

• Office management: Appointment setting, Fielding phone calls, Receiving clients, and general office duties.

Employment History

Front Desk Receptionist, Receptionists and Information Clerks

06/2012 - 10/2012

Okeechobee County Fire Rescue

707 NW 6th Street, Okeechobee, FL

Answering multiline emergency/non-emergency phone calls. Observing security cameras. Setting appointments/ meetings for County Departments. Filing/Copying Government documents. Courier for Departments. Updating reports from Fire Rescue. Assisting Emergency Operation Center.

Customer Service Representative (CSR), Insurance Sales Agents, Berger Insurance Agency

08/2010 - 03/2012

Allstate Insurance Company

802 S. Parrott Ave, Okeechobee, FL

Selling life, property, and automotive insurance plans. Making/ receiving outbound/inbound calls. Writing new quotes. Updating information on active policies. Collecting payments. Updating daily reports. Storing electronic versions of important docs, policies and forms. Shredding sensitive materials. Following up with clients.

Administrative Associate, Executive Secretaries and Executive Administrative Assistants

02/2008 - 07/2008

Guarantee Floridian

658 NW 99th Street, Miami, FL

Fielding multiple phone calls. Resolving customer concerns. Setting/confirming appointments. Entering data. Facilitating multiple department needs.

Administrative Assistant, Executive Secretaries and Executive Administrative Assistants

11/2004 - 01/2008

Trugreen Chemlawn

555 2nd Street SW, Vero Beach, FL

Supervising Department. Receiving/making Phone calls. Saving accounts in retention. Setting/scheduling appointments. Data Entry, Collections, New Accounts Setup, Account Receivables and Customer Service.

Clerical Office Worker, Office Clerks, General

04/1998 - 10/2004

Truly Nolen

4474 NW 128th Street, Miami, FL

Acting branch manager when branch manager was unavailable. Managing office duties. Producing/distributing of weekly reports. Processing bills and payments. Attaining payments from accounts in collections.

Education History

Completion Date

Issuing Institution

Location

Qualification

Course of Study

11/2010

Fort Pierce Community College

FL

Vocational School Certificate

440- Registered Customer Service Representative

01/1980

Vero Beach High School

FL

High School Diploma

High School Diploma

References Available on Request

Contact this candidate