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Customer Service Physical Therapy

Location:
Newport News, VA, 23602
Posted:
July 16, 2013

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Resume:

LaChelle N. Graziano

*** ******** *****

Newport News, VA 23602

Cell Phone: 757-***-****

Email: ab1ogp@r.postjobfree.com

OBJECTIVE: To obtain a position as a Licensed Physical Therapist Assistant

with your clinic.

Skills

. Proficient in EMR system

. Knowledgeable and skilled in treatment of TMJ dysfunctions

. Proficient in measuring/fitting patients for compression stockings

. Skilled in manual therapy techniques

. Able to provide compassionate/empathetic care to all patients

. APTA credentialed clinical instructor

. CPR certified for health professionals

Professional Experience

August 2009- Present Tidewater Physical Therapy Inc, Hampton and

Williamsburg, Virginia

. Outpatient Physical Therapy-

. Managed a daily caseload of 15-20 patients on average.

. Assistant to 3-4 DPT's

. Consulted regularly with supervising PT(s)

. Delegated responsibly to support staff

. Clinical instructor to 2 PTA students after becoming credentialed

. Create individualized TE and Home exercise programs for patients to

improve health and wellness

. Assisted in management and progression of work hardening programs for

Worker's Compensation patients

. Responsible for company bi-weekly status reports for Worker's Comp

patients.

. Compassionately assisted patients with debilitating conditions such as

back pain, arthritis, fractures, sports injuries, joint replacements,

SIJ dysfunctions, and strokes.

. Responsible for the fitting/ordering of Juzo compression stocking for

patients

. Proficient with intervention techniques including; manual therapy,

therapeutic exercise, physical modalities and home programs.

CLINICAL EXPERIENCE

March-June 2009 Clinical Internship III Tidewater Physical Therapy. Hayes

VA

. Outpatient Physical Therapy.

. Progressed treatment plans for patients with primarily

orthopedic diagnoses.

. Intervention techniques included manual therapy, therapeutic

exercise, modalities and home programs.

. Provided detailed documentation to support billing and need for

skilled physical therapy.

. Proficient with documenting using EMR system. Consulted

regularly with supervising PT.

. Delegated appropriately to clinical support staff. Demonstrated

competence with acute, chronic and complex patients.

. Provided patient and family education necessary for success with

rehab as well as prevention from future injury.

. Presented Inservice on Dynamic Knee Valgus to provide

information regarding identification of condition and treatment.

December 2008-January 2009 Clinical Internship II Dominion Physical

Therapy. Newport News VA

. Outpatient Physical Therapy.

. Provided physical therapy for a variety of patients and

diagnoses.

. Responsibilities included progressing plan of care, billing and

documentation of therapy services.

. Supported policy and procedures of the outpatient facility.

. Corresponded with referring doctors and medical offices.

. Introduced to manual therapy techniques related to SI

dysfunction and correction.

. Presented Inservice on Spinal Stabilization for SI Dysfunction

to provide education to clinical staff in use of spinal

stabilization techniques and exercise for further correction of

chronic SI dysfunction.

August-September 2008 Clinical Internship I The Gardens at Warwick

Forest. Newport News VA

. Skilled Nursing Facility.

. Provided physical therapy for a predominantly geriatric

population including rehabilitation for patients with joint

replacements, general debilitation and neuromuscular diseases.

. Introduced to billing procedures and documentation for therapy

services.

. Presented Inservice on Dandy Walker Syndrome to educate clinical

staff about the neurological disease and effects of physical,

occupational and speech therapy as treatment for patients of

disease.

OTHER WORK EXPERIENCE

2005-Present Customer Service Representative, APAC Customer Services.

Newport News VA

Provide quality customer service via tele-services for

United Postal Services. Track packages and initiate

investigations for lost and damaged packages. Provide

resolutions for customers that may have experienced

unsatisfactory service from the company. Assist with

supervision of staff of 20 or more agents. Educate staff and

customers on policy and procedures of company.

2003-2005 Sales Associate and Manager, Bahama Mama's Tanning Salon.

Newport News VA

Provided customer service including setting up new client

accounts and instruction on the use of equipment. Regulated

the tanning beds via computer system. Marketing and sales of

tanning packages and products. Responsibilities also included

supervising staff, managing cash receipts and bank deposits

EDUCATION

September 2007-July 2009 Physical Therapist Assistant Program.

Medical Careers Institute. Newport News VA

August 2003-September 2005 Thomas Nelson Community College. Hampton

VA

June 2003 Advanced Studies Diploma. Denbigh High School. Newport

News VA



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