Marcos Quintero

**** ****** ******

Kiefer, OK **041

918-***-****

M: 918-***-****

ab1m95@r.postjobfree.com

SUMMARY

An adaptable professional with four years of supervisory experience plus experience in payroll, accounts payable and accounts receivable. Proficient with a full range of office administrative duties. Able to provide visionary leadership while driving significant cost savings and market penetration. Introduced new work processes to improve work efficiency. Skilled in training new employees in job duties. Proficient in managing, hiring, and training staff; planning and managing budgets and achieving productivity

EXPERIENCE

Inter Lingua - Tulsa, OK 2007-present

General Manager

Managed, developed and implemented translation services in more than 15 languages for various clients across the nation. Promoted the business with the Tulsa Chamber of Commerce. Analyzed credit ratings to determine approval of customers’ lines of credit.

Communicated and negotiated with customers to close the sale.

Developed and managed marketing campaigns for business in different industries and markets.

Reduced administrative overhead by selecting cost-effective translators and selecting a better telephone service.

Increased revenue by collecting past-due accounts, bring Accounts Receivable 100% up to date.

Property Manager - Tulsa, OK 2007-Feb 2011

Commercial Property Administrator

Screened applicants for leasing contracts; checked credit and rental history; maintained tenants and accounting records.

Increased leased rate from 85% empty to 85% occupied.

Achieved 70% of maintenance expenditure versus budgeted, for two consecutive years.

Increased accessibility by people with disabilities from 32% to 50%.

Decisionone - Tulsa, OK 1997-2009

Escalated and followed up on cases requiring further action for resolution. Worked with customers to ensure that contractual service expectations were met or exceeded. Worked with the support team to ensure service level requirements were also met or exceeded. Customer retention / recovery activities.

Reduced customer complaints by 90% through timely resolution of issues.

Retained customer accounts by providing exceptional customer service.

Marcos Quintero Page Two

EXPERIENCE(continued)

Inter Lingua - Tulsa, OK 1993-1997

Office Administrator

Managed bookkeeping, accounts payable/receivable and payroll for business.

Collected past-due and final billed accounts with a record low rate of 0.11% write-off as a percentage of billed revenues.

Developed and implemented several accounting systems using Excel, Simply Accounting and QuickBooks.

Quintero Investments - Tulsa, OK 1992-1997

Property Administrator

Screened applicants for residential leases; checked credit and rental history; maintained tenants in the apartments and maintained accounting records.

Maintained quality in both tenants and properties by delivering an enhanced preventative maintenance program to avert the deterioration in the properties’ condition.

EDUCATION

Bachelor of Science, Business Administration, University of Science and Arts of Oklahoma

AFFILIATIONS

Tulsa Chamber of Commerce, 2008 – present

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