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Manager Customer Service

Location:
Riverdale, GA, 30228
Salary:
110,000/95,000
Posted:
July 16, 2013

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Resume:

TIMOTHY P. HUNTER, SR

**** ******** ****** ( Hampton, GA 30228

770-***-**** (H) 513-***-**** ( ab1lwa@r.postjobfree.com

MANAGEMENT PROFESSIONAL

Distribution / Operations / Plant Management

Ensuring Operational Excellence Through Continuous Improvement & Efficiency

Gains

Incisive, action-oriented professional with an impeccable list of

accomplishments spanning more than 15 years for some of the largest food

manufacturers in the world. A resourceful problem solver and team leader

able to analyze trends and drive measureable results to boost

profitability. Experienced in all aspects of plant operations including:

planning, distribution, production, quality and cost control; from the

warehouse to customer service. Extensive training background with

demonstrated success in motivating team members towards optimal

performance.

V Spearheaded several continuous improvement programs delivering: Over 21%

safety improvement in for Frito Lay, a 2% reduction in foreign materials

for Sara Lee and 30% efficiency gains for Country Pure Foods.

V Proven track record for ensuring the timely movement and processing of

product, while promoting a culture of safety throughout warehouse and

distribution environments.

V Skilled in improving downtime and in delivering the highest levels of

cost-savings without sacrificing revenue. Reduced downtime by 2.4% within

an 8 month period for IBC.

V Ranked #2 throughout the nation in product quality for IBC with a 96.5%

score in dough alone.

V Well versed in change management, serving as the "go to" expert for

turning around under-performing operations. Experienced in leading

multiple managers simultaneously. Additional areas of expertise in:

PROFESSIONAL EXPERIENCE

DeKalb Office Alpharetta, GA

2012 - Present

Director of Operations

$1.2 Million Annual Budget $4 Million Inventory 90,000 sq. ft Warehouse

35 Employees

Provide strategic and operational leadership, handling all order processing

and scheduling for transportation and installation for Steelcase office

equipment throughout the greater Atlanta area. Manage 4 installation

subcontracting companies and 140 affiliated employees.

. Reduced operating expenses by 50% within the first 6 months, directly

contributing to an overall corporate net profit of $11 million in 2012.

. Built reputation as #1 in customer service among major

national/international conglomerates, frequently making on-site visits to

clients such as: Home Depot, Suntrust Bank, Coke, Emory Hospital and CHOA

Hospital.

. Enhanced inventory control systems, improving material flow and tracking

accuracy to improve on-time deliveries of Steelcase installations by 30%.

. Initiated corporate safety program, significantly improving safety

compliance with zero workplace accidents.

Sara Lee Bakery Group Decatur, GA

2011 - 2012

Production Manager

5 Departments 200 Employees

Charged with providing daily direction and guidance, with a key focus on

achieving plant efficiency goals. Ensured strict compliance of FDA, EPA,

OSHA and HAACP regulations.

. Steered Lean activities with complete control, execution and quality,

which included training team members and resolving problems to improve

overall performance to meet plant objectives.

. Established two continuous improvement groups to focus on quality and

introduced new huddle meetings for each shift which improved

communication and overall morale among supervisors and team members.

. Reduced amount of burnt and foreign materials in bakery products by 2%

within 2 months as a result of continuous improvement initiatives.

Continued on next page ...

TIMOTHY P. HUNTER, SR. Page Two

Ralcorp/Bremner Food Group, Princeton, KY

2008 - 2010

Operations Manager/Cookies and Crackers

$7 Million Annual Budget 600 Employees 7 Managers

Led planning, coordination and management of all plant operations.

Controlled all costs, production, quality and distribution to successfully

meet the cracker manufacturing facility goals. Included capital projects,

labor management relationships with BCTGM and continuous improvement

processes.

. Developed top performing task force teams and spearheaded the completion

of The Continuous Mixer; a new $20 million continuous improvement project

for 2010.

. Successfully remained at or under budget and ensured managers maintained

their budgets. Implemented several key initiatives to reduce costs.

Designed processes and procedures to improve packaging and baking.

. Increased performance in a non-union environment by empowering team

leaders, and implementing an open line of communication between

management and employees through brain storming sessions.

. Improved fermentation time on crackers from 24 to 12 hours without down

time in production.

. Outsourced a new sanitation crew resulting in a significant reduction in

maintenance costs.

Interstate Brands Corp (IBC), Cincinnati, OH

2003 - 2007

Plant Manager/Continuous Improvement Trainer

350 Employees

Brought on board to lead the production and distribution of products

through effective cost control, budgeting and continuous improvement.

Effectively led manager and supervisor training programs.

. Reduced labor costs by re-directing three employees to other departments

based on their skill sets.

. Steered Union negotiations, and successfully implemented policies that

are still in place today.

. Implemented a new safety program with walk-throughs for each manager and

their leads, resulting in safety awareness and significant cost savings.

This was part of a Lean driven program.

. Achieved top scores for driving quality in bread resulting in the

Cincinnati plant ranking among the highest in the division.

Country Pure Foods, Akron, OH / Ellington, CT

2000 - 2003

Plant Manager

Recruited to improve low plant deficiencies. Oversaw multiple plants,

product quality, costs, P&L, budgeting and modification of production and

inventory programs affecting company profitability. Coached and mentored

employees in the areas of Process and Product Quality.

. Managed vendor relationships and extended plant contract from three to

four years with favorable terms.

. Turned around Connecticut plant operations and reduced downtime through

key continuous improvement such as: re-trained supervisors and

employees on productivity, and introduced safety meetings.

. Increased efficiency from 44% to 72% within 3 months resulting in a vast

improvement in profitability.

Frito Lay, Canton/Wooster, OH

1994 - 2000

Site/ General Manager

70-100 Employees 14 Managers

Directed production and distribution operations at the Canton and Wooster

facilities. Maintained key focus on safety, compliance, cleanliness,

budgeting and administration functions for on-time delivery, accuracy and

performance.

. Successfully managed a manufacturing budget of over $6.4 million and a

materials budget of $20 million.

. Implemented continuous improvement initiatives resulting in a 21.2%

improvement in safety.

EDUCATION

Purdue University West Lafayette, IN

Master of Arts: Administration

(All Courses Completed; awaiting thesis for degree)

Bachelor of Science: Business/Education

CERTIFICATIONS

Certified Trainer in Plant Start-Up Train the Trainer-Diversity Training

A.I.B. Correspondence Course

Strategic Planning Continuous Improvement Programs Production &

Delivery Training & Development

Quality Assurance & Control P&L/Budget Management

Accounting/Bookkeeping & Payroll Administration Cost Savings Implementation

Vendor Relations Management Lean Initiatives/Lean Plant Management



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