T iffany A. Caesar

***** ****** ***** ** ***

Sugar Land, Texas 77498

281-***-****

SUMMARY OF QUAL I F ICAT IO NS

E xceptional customer service, leadership, organizational, oral/wr it ten communication, in terpersonal, analytical, and problem

resolution skills.

T hr ive in both independent and collaborative work environments.

Quick study, with an ability to easily grasp and put into application new ideas, concepts, methods and technologies.

Dedicated, innovative and self-motivated team player/builder .

Work well in a high volume busy office handling a variety of tasks in a timely manner; very p rofessional.

Take pride in doing a good job; eager to learn.

O FF ICE EXPER IE NCE

Over 18 years of professional customer service experience.

T yped letters, envelopes, labels and invoices.

Over 18 years of professional t ax preparer experience.

P roficient in JD Edwards, Quickbooks, Lotus, MS Word, Excel, PowerPoint, Access, Outlook, Publisher, and equivalent

software.

T ype 60 words per minute; able to produce tasks completely by deadline t imes.

Worked as an Administrative Assistant, Executive Assistant, payroll and managed front office operations.

P repared and relayed it ineraries per instruction and without instruction.

A nswered Multi Phone lines for up to 200 employees.

P ipeline Document Control

WORK EXPER IE NCE

Fi rst Class Tax Relief H ouston, Texas

Nov. 2011 – May 2013

Tax Preparer

Prepare tax returns for individuals throughout the United States. P rovide professional customer service to clients wanting to know the status of

t ax returns. F irst point of contact in tax prep department. K eep log of all tax returns prepared. K eep record of all contact wi th client in software

called Logics. Scan and upload all outgoing and incoming correspondence to Logics software. P repare outgoing mail. Complete Administrative

d uties as assigned – i.e. prepare letters, assign task, send emails, and respond to client inqui ries. P repare expense reports and forward them to

sister company in CA – hourly employee amount, amount of returns completed, and any other expenses created by the tax prep department –

supplies, computer products, IT support and any other expenses we accrued.

Houston, Texas

T ax Masters

Apr. 2009 – A ug. 2011

Tax Prepa rer

Heavy load of customer service p reparing delinquent t ax returns for individuals and businesses t hroughout theUnited States. Follow state

i nstructions on case by case basis to complete tax returns. M anage files per instruction to make sure t axes are prepared in timely and efficient

manner. Very detailed outline of any contact with client entered into database. Heavy load of data entry and management of files.

G lobal Employment Services - Beck Disaster Relief Rosenberg, Tx

Sept 2008-Dec 2008

Administrative Assistant

Prepare sign in sheets and check in and out employees daily to work at work sites to clear debris from Hu r r icane Ike

t hroughout Fort Bend County. Assign employees to different work areas when other areas completed. Keep record of their attendance on an

hourly/daily basis - 60 plus employees daily - create daily head count report. K ept record of all payroll and submit weekly for payroll. Assist

P roject Manager with daily expense reports, and forward them to parties per instruction on a daily basis by deadline time. E nter daily

completion to calculate how long i t would take to complete project and daily percentage of how much of the project was completed. M ake decisions

w hen incidents occur t o route to r ight manager. Scan and upload timesheets to payroll office on a weekly basis. P repare all correspondence per

i nstruction.

T homson Reuters – Property Tax and Accounting H ouston, T x

Feb 2008-Sept 2008

Property Tax Associate

Process all incoming mail and distribute to appropriate staff. P rocess tax bills and assessment notices – by client, state, and deadline date. A ll

t axes sent to counties throughout the U.S. were scanned and uploaded in data base per instruction before mailed. Heavy load of data entry – very

detailed oriented and room for minimal mistakes. Heavy duty of opening and processing mail per instruction.

L ighting Unlimited/Internet Sales H ouston, T x

May 2006-Jan 2008

I nternet Sales/Administrative Assistant

Sales of Lighting fixtures, dimmers, picture l ighting, gas lanterns, makeup mi r rors and very high volume of ceiling fans. Fi rst month in in ternet

sales company grossed the most net sales - sold over $25,000 in ceiling fan sales in one month. Create purchase orders for inventory not in stock.

O rder inventory based on sales for the month. Prepare expense reports and make sure goals were met. P rocess high volume of orders daily - print

t ickets and forward to warehouse. M ade sure shipments shipped, and u pdate t racking information once i tems shipped. Respond to high volumes

of emails and calls daily. Developed strong customer relations so that customers would return for services and goods.

M ake Ready, I nc./Brighter Days Ahead/Saving Our Youth H ouston, T x

Jul 2002-Feb 2006

Job Developer/Case Worker/Administrative Assistant

Duties included t yping and rewri ting proposals for grants, bookkeeping, payroll, preparing expense reports to companies providing grants, typing

docs per assignment, answer phones and relay messages, plan functions and t r ips, prepare and relay i tineraries, and assist youths through

M inority Worker Training Program. Set u p fi les and perform initial set up for outpatient substance abuse program new patient intake. Relay

client status to Har r is County Community Supervision & Corrections Department. Supervised up to four counselors and informed t hem of any

changes of outline of lesson plans. Performed administrative duties per instruction from Executive Director, Program Director, staff members,

C lients, P robation Officers, and also grantors.

S taffmark H ouston, Tx

Administrative Assistant

Jan 1999- Oct. 2001

Completed several temporary and permanent job assignments – oil and gas, ti tle companies, mortgage companies, manufacturing companies. F it

i n where needed on both long and short term assignments. U pheld administrative assistant, receptionist, customer service, escrow assistant, and

executive assistant positions.

E DUCAT IO N

Sharpstown H igh School G raduate 1992

Houston Communi ty College Summer of 1992

Houston Community College 2012-2013

References Available Upon Request

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