(Nolia) Yulan Lai, MPA, SPHR

San Francisco, CA 94110 . 415-***-**** . E-mail:

ab1l10@r.postjobfree.com

Over 10 years of Human Resources management experience, strong HR

generalist background with combined expertise in recruiting, employment

laws, strategic planning, budgeting, and employee relations

CORE SKILLS AND

SPECIALTIES

Human Resources Management

Administration/Operations Management

*Policy Analysis and Development *Staffing *Budgeting

*Grant and Funding

*HRIS -E-recruitment (Taleo system) *Full lifecycle Recruiting

*Project *Business development Paychex, HRonline,

Procura *Union/Employee Relations *Facilities *Contract

Negotiation

ADP Payroll,WorkforceNow *Investigation *Insurance

*Event Planning

* Federal, State & Local Labor Laws *Compensation/401(K)/403(B)

EDUCATION

Master of Public Administration (MPA) 8/2012

University of San Francisco (USF), CA

School of Management

Award: Graduate Merit Scholarship

Bachelor of Science in Business Administration

5/2010

Concentration in Management

San Francisco State University, San Francisco, CA

Honors * Magna Cum Laude

* Dean's List every semester

PROFESSIONAL EXPERIENCE

Human Resources Manager, Orchard International Group, Inc., CA

10/2011 - Present

Orchard International Group operates two hotels in San Francisco - the

Orchard Hotel and the Orchard Garden Hotel. Both hotels are LEED-EB

(Leadership in Energy & Environmental Design) certified hotels by the US

Green Building Council (USGBC).

Accomplishments:

. Completed health insurance audit and received retroactive payment over

$26,000 from the carriers

. Established company's 401(K) and administer the plan

. Standardized HR system (I-9, personnel record keeping, worker's

compensation, healthy insurance and benefits, background check, locker

room inventory, and payroll record)

. Renewed Injury and Illness Prevention Program, created Return-to-Work

program, Accident Investigation Program, and formed and led Safety

Committees

. Renewed employee handbook

. Changed Health Insurance broker and brought in more than $40,000 services

value related to legal and training services

. Published quarterly newsletter

Responsibilities:

. Serve as an Executive Committee member, advise management regarding all

aspects of human resources management

. Develop policies, interpret and explain human resources regulations

. Ensure compliance with state and federal regulations pertaining to OSHA,

EEO, ADA, FMLA, labor relations, employment practices, and government

reporting

. Investigate complaints including sexual harassment complaints

. Maintain employee relations including employee counseling, disciplinary

actions, and awards

. Recruit employees by corporation branding

. Prepare and distribute biweekly payroll and 401(K) contributions for 100

employees

. Provide orientation and training to employees

. Manage unemployment claims and attend court hearing when needed

. Monitor 401 (K) plan, fridge benefits, PTO, worker's compensation,

unemployment, and garnishments

. Analyze wage and salary data to determine appropriate pay raise plans and

make recommendations to the ownership

. Plan and budget for personnel

. Organize annual party, anniversary celebrations, and volunteer activities

. Supervised HR Assistant

Human Resources Generalist, In-Home Supportive Services Consortium, CA

12/2010 - 10/2011

(In-Home Supportive Services Consortium is a non-profit agency of 500

unionized employees based in San Francisco that provides home care services

to approximately 1,200 clients referred by the City of San Francisco's

Human Services Agency.)

Accomplishments:

. Successfully recruited over 90 program staff and workers including senior

executives, and maintained full staffing

. Audited 500 personal files and passed the government audit with no

findings

. Changed the recruiting and hiring strategies that saved operational cost,

reduced staff turnover rate from 56% to 22%, and improved employee

retention.

. Set up webinar trainings of preventing sexual harassment for 50

administrative staff which complied with California State law.

Responsibilities - Focus on Recruiting

. Conducted all human resource activities including employment,

compensation, labor relations, benefits, training and development

. Planned and forecasted staffing needs

. Performed full lifecycle recruiting through networking with city

government career developers, one-stop center, college and university

alumni career centers, job fairs, online job boards, and referrals;

interviewed and selected applicants; completed employment verification,

criminal background check, and new hire orientations

. Ensured the best hiring practices under OFCCP, EEO, and Affirmative

Action

. Developed talent pool on a monthly basis

. Maintained labor relations including staff counseling, internal

investigations of sexual harassment and workplace violence, union

grievance, employee termination, and exit interview

. Prepared program reports of turnover and retention and provided

recommendations according to the analysis

. Participated in wage survey, analyze the data, and recommend salary

range accordingly

. Kept track of preventing sexual harassment training for 50 supervisors

. Organized and facilitated focus group

. Managed HRIS data (Paychex, HR online, Procure)

. Supervised and coached Human Resource Assistant

Kai Ming, Inc. CA 11/2000-

11/2011

(Kai Ming, Inc. is a non-profit organization. It receives $2 million in

federal funding per year; in addition, it also receives State and City

funding, and some community improvement funds. )

1. Board of Director (Volunteer), Kai Ming, Inc.

11/2010 to 11/2011

. Ensured the implementation of all policies

. Determined and monitored the organization's programs, services, and

financial status

. Approved the strategic plan, grant applications, personnel, and budget

2. HR Consultant, Kai Ming, Inc. 6/2008-

5/2009

Trained the administrative staff in using the Human Resource system,

company policies, and procedures to ensure the company operated smoothly.

3. Administrative Manager/HR Manager, Kai Ming, Inc. 11/2000-

3/2007

Accomplishments:

. Negotiated General Liability and Worker's Compensation insurance,

analyzed health insurance, and changed insurance brokers saving the

company more than $30,000 a year.

. Completed federal grant budget helping my company to successfully be

granted federal funding of $2 million.

. Created Human Resources department and served as a Human

Resource Manager.

Responsibilities -- Human Resources Management

. Negotiated contract and all kinds of insurance to meet the requirements

. Managed fringe benefits including health insurance, dental, vision, life

insurance, COBRA, FSA, and retirement account enrollment

. Conducted employment screening in educational background, criminal

records, and finger printing

. Recruited and selected qualified candidates

. Reported and monitored worker's compensation,

. Conducted new employee orientation

. Organized 360 degree staff performance evaluation

. Verified time sheet and payroll

. Generated government reports

Responsibilities -- Administrative / Operational Management:

. Grant management (Organized annual federal, state and city grant

applications and secured funding, presented grant application to the

Board of Directors and Policy Committee, kept track of funding and

reported expenses)

. Coordinated Federal Review, Self-assessment, State Audit, and other

program audits

. Trained staff on using new software and equipment such as, copier,

digital cameras, and MS Outlook.

. Planned events including the annual staff award dinner, anniversary,

gatherings and bi-monthly Board Meetings

. Supervised administrative assistants, clerks, and volunteers

. Purchased equipment and supplies under procurement procedures that met

the federal regulations.

. Maintained facilities, computer, and office equipment (Conducted

inventory, maintained facility logs, backed-up computer data on a regular

basis, negotiated and renewed maintenance contract for telephone system,

and lease contracts for eight copiers)

. Created and maintained website and worked as IT coordinator

. Led projects (Prepared project action plan, generated budget and cost

analysis, invited open bids, arranged labors, followed up with contracts,

kept track of progress, documented, and took inventory)

. Served as English-Chinese Interpreter and Translator

SKILLS

* Excellent communication skills including writing, research, and analysis

* Bilingual Chinese: fluent in Cantonese and Mandarin

* Advanced computer skills and HRIS:

* IBM SPSS Statistics * Twin Bridge (Chinese typing),

* Microsoft Office 2010 * GABI (Budgeting)

(Front Page, Publish, Access * Paper Tiger

(database),

Moviemakers, Outlook, * Adobe Acrobat

Professional

Word, Excel, and PowerPoint) * Google Docs and Google

tools

PROFESSIONAL DEVELOPMENT TRAININGS

. Senior Professional in Human Resources (SPHR) Certification

February 2 - April 20, 2013

Golden Gate University, CA

. California State Labor Laws conference - EDD

Annual

. Federal Tax Conference - IRS January

2013

. Worker's Compensation Conference January

2013

PROFESSIONAL ASSOCIATIONS

. Member of the Society for Human Resource Management (SHRM)

. Member of The Northern California HR Association (NCHRA)

. Member of Beta Gamma Sigma (The honor society for business programs

accredited by AACSB international)

Contact this candidate