Myrka Berros

561-***-****

OBJECTIVE

To obtain a stable and professional support position utilizing my sales and

customer service skills in a progressive organization offering growth

opportunities upon achievements and results.

EMPLOYMENT

2011 2011 Encore Funding/Novation Capital West Palm Beach. Fl.

Sales Rep & Underwriter.

2010 2011 TD Bank, Royal Palm Beach Store, Royal Palm Beach, Fl.

Personal Banker

2009 2010 Innovation Merchant, 1675 Palm Beach Lakes Blvd, Fl

Technical Support Reprersentative.

1992 2008 Palm Beach Post Newspaper, West Palm Beach, Fl.

Call Center Advertising & Customer Service Supervisor

1992-2008 Palm Beach Post Newspaper, West Palm Beach, FL

Acquisition & Retention Call Center Supervisor

Major Functions:

. Build and maintain effective relationships with vendors and business

accounts such as Publix, Walt Mart, McDonalds, etc.

. Compiled and presented monthly sales analysis and maintained required

quota.

. Develop sales, retention and customer renewal strategies.

. Research and develop performance metrics to ensure that service and

business objectives are met for positive circulation growth.

. Determine staffing requirements to meet sales, verification,

collections, and retention goals.

Supervisory Functions:

. Daily supervision of 14-16 Circulation Sales Reps.

. Maintained individual sales performance, reinforced quotas, policies

and procedures as well as maintained standards reports.

. Oversaw department scheduling and payroll, commission adjustments and

motivational contests.

. Manage all personnel issues in a professional manner including hiring,

coaching, team building, motivating and performance management.

1990-1991 Miami Herald Newspaper, West Palm Beach, FL

Customer Service/Billing

This position required handling in-bound calls from customers from an AS400

telephone system and data entry, billing inquiries, new orders,

cancellations, and problem solving.

1982 - 1989 Florida National Bank, West Palm Beach, FL

EDUCATION

Palm Beach Community College

Business Certificate 2years.

Letters of recommendation from previous employment.

Contact this candidate