"I will find a way

**** **** ****** ***** 602-***-****

Phoenix, AZ 85032 ab1j0s@r.postjobfree.com

COMMITMENT:

I will bring innovative solutions using my highly organized and creative

methods. I thrive on providing effective assistance with my superior

written and verbal communication skills to internal staff and external

customers. I can offer unique plans and perceptions to the development of

products and procedures that will employ "smart" usage of available

resources or find new technology solutions.

STRENGTHS AND SKILLS:

Continually seeks information, training Discrete and trustworthy

and new ways of learning that would Tech. Proficiencies: Microsoft Office

improve performance Suite 2010, writing/technical

Ability to sort through clutter to writing/copywriting, editing SharePoint,

determine the most efficient methods to Visio, Adobe Photoshop CS6, Avid Studio

accomplish assignments 6, Sony ACID Music Studio, PeopleSoft

Self-directed, efficient, organized and data entry, publishing

detail oriented

EXPERIENCE:

Senior Administrative Assistant-administrative support for the Vice

President of Human Capital as well as 35 team members, TriWest Healthcare

Alliance, Phoenix, Arizona-November 2006 to 2013

Duties:

Customer Service Developed and maintained procedural

Trusted with highly confidential manuals Managed employee bonus awards

information program

Calendar management Managed Ergonomic program

Conducted New Employee Orientation Took the lead in Human Capital portion

Planned, scheduled, and presented at work for all URAC audits for accreditation

group and departmental meetings Monitoring and management of licensure

Responsible for all incoming verification of clinical personnel for

correspondence, and interoffice documents the company

as well as outgoing for the Vice Managed company's trip reduction program

President of Human Capital and yearly audit with Maricopa County

Minutes for departmental and cross Tracked and maintained Human Capital

departmental meetings Accounts Payable expenditures for Budget

Records management for employee and Assessment

benefits files for approximately 2000 Project administration

employees Daily verification of employment for all

Subject Matter Expert for form employees including subpoenas and other

modification legal requests for employee data

Consistently participated in departmental

work groups as both leader and team

member

Wrote and completed a monthly auditing procedure, extracting random names

for audit departments, bringing all files into compliance. Completed the

changeover of 1800 files utilizing DOB (date of birth) field on each file

label to DOH (hire of date) as a solution to the auditing team's

suggestion.

Identified a loophole in the professional licensure verification process

and designed a process that assured critical licensing documentation

regarding nurses, therapists and physicians to meet URAC compliance

standards, eliminating a potential breach of URAC standards and resulting

corrective action.

Designed a bus pass program based on information gathered from vendors of

three targeted states (Washington, Hawaii and Arizona) that provided

subsidized bus passes to TriWest employees. Compiled relevant components,

organized the application process, developed authorization forms, conferred

with selected vendors, designed announcements, presented project proposal

bid and administered the program for approximately 1800 employees. This

program fulfilled one of the requirements imposed for the Trip Reduction

Program of Maricopa County.

Temporary Assignments-Allstaff Services, Inc., and Dependable Staffing,

Phoenix, Arizona-

May 2004 to November 2006

Duties: On short and long-term temporary assignments, including assisting a

Vice President, reorganized tenant files for four properties, Accounts

Payable, Accounts Receivables files and vendor files. Installed new

databases, work order systems and automated forms, which increased

efficiency and reduced errors.

Property Manager Assistant-Pacific West Asset Management, Costa Mesa,

California-

January 2002 to April 2004

Duties: Customer Service, communications for Manager and Vice President,

phone calls, document management, word processing, project and work order

management with third party vendors.

Designed a procedure that used the company's existing Outlook software to

manage work orders and projects and developed/presented a three-phase

seminar that trained management personnel and their assistants on its use.

This process educated employees (some of whom were using third party

vendors) for these tasks, which kept the administration of projects in-

house; therefore, improving company efficacy and economy.

Assistant Manager-at a 250 plus unit apartment community with Elkor

Properties, Inc., Anaheim, California-

September 1999 to May 2001

Duties: Leasing, Customer Service, communications, work order processing,

word processing. Supervised leasing staff, prepared marketing reports,

plans and comparison surveys to analyze trends. Supervised customer

service, ensured maximum collection of rents while maintaining efficient

service to residents, assisted property manager as needed.

Devised the Autolease digital lease for this company, which was a national

regional property management company, that reduced processing time from 45

minutes to less than two, which increased efficiency, eliminated errors,

and saved the company more than $80K.

Developed a PowerPoint presentation that illustrated the feasibility of

garage conversions to address the high rate of vandalism in parking areas.

Organized and implemented carport/garage re-assignment for apartments.

Personal vehicle vandalism was reduced by 85 per cent.

OTHER EMPLOYMENT HISTORY:

Personal Real Estate Property Investment Manager, Yavapai County, Page,

Arizona-1983 to 1999

General Contractor, for personally built custom home, Page, Arizona-1983 to

1989

EDUCATIONAL BACKGROUND, TRAINING & CERTIFICATIONS:

A.A., General Studies, College of the Canyons, Valencia, California-1993

Copywriting Certification-2010

Dreamweaver 8 Introduction Certification-2007

Advanced Word, Excel Training-1998

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