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Quality Assurance Manager

Location:
Dallas, TX, 76010
Posted:
July 15, 2013

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Resume:

Marie Vixaisack

**** ******** ***** ****, **** Worth, TX 76117

Cell: 817-***-**** Email: ab1hsy@r.postjobfree.com

OBJECTIVE

Highly motivated individual seeking a challenging opportunity to attain a position, to enable and succeed in all aspects of management and customer satisfaction where I can advance my career, cross-train and benefit the business as a whole. Skilled in written/verbal communication. Proficient with Windows 95/98/00/XP. Microsoft Access, Microsoft Works, Microsoft Excel and Microsoft Outlook. Can type 60+ WPM and 8500 KSPH. Worked with different software including CAD, AS400, iPortal and basic SAP. DataTrac, FHA Connection, AUS/DU/LP, TheWorkNumber, DataVerify

WORK HISTORY

01/13-06/2013 Mortgage Loan Processor – Aspire Financials dba TexasLending,com

Uses independent discretion in reviewing and analyzing documents to make determinations as to whether a loan is of good quality and is ready to be sent to Underwriting for approval and/or if loan is unworkable and should be declined. Clears stipulations from underwriters and works with underwriters to overcome unnecessary stipulations. Attends meetings as necessary to ensure continuing education and efficiencies of the processing function. Performs full and comprehensive analysis of income, assets, credit, AUS and DU/LP. Performs timely 48 hour initial reviews on each file and is responsible for file flow, status updates and documenting needed information in conversation logs. Creates Welcome letters, needs lists, borrower disclosures, GFE and Change of Circumstance. Meets minimum standards for closed and funded files per department requirements. Meets minimum standards for closed and funded files per department requirements

07/12-01/2013 Mortgage Servicing Specialist II – Bank of America

With prior mortgage experience and understanding, assignment is to research modification

documents. Using AS400 and iPortal to track all documents sent, scanned and worked on.

Assuring the accuracy in systems and verifying each rate, terms, P&I payment and going over all

notes in order to understand each document individually and how each modification was done.

Research each file and sent to direct locations needed including Recording, MERS, Recall Not

processed, bank signatures and Custodian work. Ranked within the highest and best in department

with quality accuracy and quantity.

02/04-2012 Administrative Manager - Injury Care Center

As administrative manager, answered multi-phone lines assisting patients and attorneys with inquires and legal documents. Verified appointments for injured patrons for next care. Accounted for every patient and ensure proper care and billing issues are being handled in the correct manner. Made outbound calls to companies verifying insurance claims and other inquiries. Managed and assisted with conducting interviews on hiring other office representatives. Reviews deliverables prepared by team before passing to clients, prepares for engagement reviews and quality assurance procedures. Open/Closing to the facility. Deposits of all checks and money transactions with the business.

06/09-03/11 Financial Mortgage Consultant- Citi Mortgage

As a loan officer, consulted all clients that is existing and new to finances and loan option.

Consulted on loan payments, term and rates, review documents and workto specify what is needed

for qualifications to proceed and determine eligibility using DU to go over each loan. Educated and

help specific case by case to insure comfort with all clients assuring their savings and best financial

options.

07/07-02/09 System Technical Support- AT&T/SBC

Fixing cable outages in computer system using SAP software, while techs are out on fields waiting to clear the outages, upload/cleared daily spread sheets and assigned work orders for fellow workers and other depts. Analyze orders proceeding to the correct locations and contacting techs during work process at the premises. Promoted to order management position, Creates and executes project work plans revises as appropriate to meet changing needs and requirements. Identifies resources needed and assigns individual responsibilities.

EDUCATION

Continental Academy – Diploma Dental Careers Plus – CDA Certificate/Certified Dental Asst



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