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Customer Service Specialist

Location:
Orange Park, FL
Posted:
July 14, 2013

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Resume:

Objective: Seeking A Professional Position With A Company That Offers

Career Growth Opportunities And That Can Utilize My Experience in Business

In the Field of, Payroll, Finance, Loss Mitigation, Default, Default

Mortgage Loan Servicing, Default Investor Reporting, Investor

Accounting/Reporting, Mortgage Insurance Claims (MI), Employee Health Care

Benefits Specialists, 7 Years As a Financial Adviser, Insurance Sales, Call

Center Customer Service/Collections. Master Training Instructor

Specialist/Curriculum Developer (Over 5,000 Hours of Podium Instruction)

Summary of Qualifications

Fidelity Lending Portal 10 Years' Experience (MSP), Microsoft Windows Suite

2010,Word 10 Years' Experience, Excel Intermediate/Advance User 8 Years'

Experience, Access 4 Years' Experience, Power Point 6 Years' Experience,

SAP Web Based System, SAP Elec. Funds Trans. System (EFT), Pentagon

Scranton Optical Scanning System, Great Plains Acct. System, ADP Payroll

System, Various Mortgage Insurance Company Operating Sites.

EDUCATION

Bachelor of Science Degree in Business Administration, University of

Phoenix

2007

Completion of Kronos Timekeeper/AS 400 System Basic Ops. System

Administrator, Configuration 9 2004

Professional Experience

CHASE Bank, NA, Jacksonville, FL

2011-2013

Default Investor Reporting (Default Investor Reporting Specialist)

. Responsible For Reviewing & Analyzing a FNMA Portfolio for Over 45,000

Loans Daily, Responsible for Determination Of their Delinquency Status to

Be Reported To FNMA. Perform Loan Level Up Dates To Fidelity Data Base

Updating The Loan Level Status Code Changes Through Out The Reporting

Month. Determining the Loan Level Statues & Reason for Default Codes of

the Loans in the Portfolio Maintaining a 98% or Greater Error Accuracy

Ratio.

CHASE Bank, NA, Jacksonville, FL

2010-2011

Mortgage Claims Department (Mortgage Claims Specialist)

. Responsible For Reviewing On a Daily Basis Over 100 Mortgage Insurance

Claims (MI) Request. Responsible for the Researching of Mortgage

Insurance Claims, Retrieval of the Legal Mortgage Documents For The

Claim. Responsible For obtaining From the MI Companies Refund Of Mortgage

Insurance Funds That are due to Mortgage Property Being Paid In Full.

Washington Mutual BANK, NA, (WAMU) Jacksonville, FL

2006-2010

Private Investor, Loan Accounting Specialist (Investor Accounting

Specialist)

. Responsible for Servicing Investor Loan Pool Portfolios, Maintained &

Balanced 57 Loan Investor Portfolios Serviced By WAMU. Conducted Loan

Level EXCEL Spread Sheet Accounting on each Portfolio along with

Balancing The Account with a Roll Forward Account Calculation Tape.

Performed Monthly Account Balancing, Reconciliation of Investor

Remittance Payments, Daily & Monthly. Responsible For Preparing the

Electric Funds Transmittal To Investors. Managing Account Balances,

Preparing Loan Portfolio Sale Packages.

Washington Mutual BANK, NA, (WAMU) Jacksonville, FL

2004-2006

Default Loan Senior Specialist (Default Specialist)

. Responsible for Processed of Over 5,000 FNMA, FHLMC & FHA, Loans

Annually. Providing Loss Mitigation Loan Modifications Claims, and

Partial Claim Packages, Repayment Plans and Pre-Foreclosure Sale

Packages, along With Preparing the HUD 1 Statements for Mortgage Closing.

Prepared the Mortgage DEED of Trust, NOTE, Reviewed Mortgage Package

Legal Vesting History and Mortgage Title.

Washington Mutual BANK, NA, (WAMU) Jacksonville, FL

2003-2004

Default Settlement Specialist, I (Default Specialist)

. Responsible for Reviewing Mortgagors Request For Property Easement

Modification By Reviewing Survey Of Property Along With Comparing It to a

Certified Appraisal. Calculated The Mortgagors Loan To Value Ratio

Prepared Exception Package for Review for FHA, VA, GNMA, FNMA and FHLMC

Loans Prior To Release. Prepared Subordination Agreement of Loan and

Release. Processed of Over 5,000 FHA, VA, GNMA, FNMA and FHLMC Loans

Annually. Reviewed Partial Release Of Property Determining the Amount Of

Proceeds Being Paid Down Towards Mortgagors Remaining Loan Balance.

Washington Mutual BANK, NA, (WAMU) Jacksonville, FL

2002-2003

Default Settlement Specialist, I (Special Loans Specialist)

. Processed of Over 4,720 Mortgage Loan Document Packages In Preparation

for Attorney Loan Review for Closure and Re- Financing for the STATE of

New York (MECA) Jumbo Loans.



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