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Customer Service Project Manager

Location:
GA, 30344
Salary:
40,000
Posted:
July 22, 2013

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Resume:

CESAR DE JESUS Phone: 404-***-****

**** ********** ** **** *****, Georgia 30344 email: ab191t@r.postjobfree.com Facebook: CesarJavierDeJesus1966

EXECUTIVE OBJECTIVE

To obtain a management position involving program planning and coordination. Such position will work with diverse public, where I can implement my skills, experience and education.

SKILLS SUMMARY

Product Positioning Market Researcher Marketing Communication Planning Customer Service Leader Opportunity Identification Bilingual Spanish / English

Product Development Project Leader MS Office

PROFESSIONAL EXPERIENCE

Atlanta Improvement District - Atlanta, Georgia

Marketing Coordinator July 2002 to July 2012

Executed and oversaw the strategic marketing efforts. Led brand development designed marketing programs, developed consistent communications for all the audiences and conducted market research to support the business.

• Coordinated Atlanta Tourist and Commerce information to clients, businesses and residents.

• Provided direction and leadership with emphasis on superior customer service skills, achieving sales goals and teamwork.

• Recognized and capitalized on market trends and assumed bottom – line decision making for strategic planning, market research and forecasting.

• Provided assistance for the production of marketing material and brochures on key product lines.

• Updated and managed the customer database and mailing lists to target potential customers.

• Translator in Spanish for clients from Spain and Latin America.

Barton Protective Services - Atlanta, Georgia

Property Manager Supervisor December 2001 to July 2002

Gained hand - on experience in building management, collaborated with engineering team for technical support. Conducted employee meetings and in service training.

• Worked operation oversight; ensured compliance with policies and procedures. Maintained and developed data to track the progress of developmental objectives.

• Completed routine and special reports to Security Managers.

• Performed routine client requests and problem resolution.

• Directed and evaluated assigned staff, handling employee concerns.

• Supervised over 3 million dollars worth assets.

CESAR DE JESUS – RESUME Page 2

Central Communication Office - San Juan, Puerto Rico

Administration and Communication Officer August 1996 to December 2000

Developed comprehensive communication reports based on government database. Liaised with customers, the public, municipal government, and other external sources as a corporate representative.

• Analyzed and obtained data of the major agencies in the government to improve 25 % efficiency of the agencies that are overseen by the Governor’s Office.

• Developed summaries, press releases and media reports for the Governor’s Office.

• Implemented organizational and personnel development programs linking individual needs with organizational goals and government requirements.

• Trained new personnel in collecting data and writing reports for Health, Transportation and Treasury Departments.

The Marketing Center - Rio Piedras, Puerto Rico

Assistant Project Manager September 1993 to February 1996

Evaluate market and competitive conditions, current and emerging trends, and industry - specific solutions to ensure optimal position in the marketplace.

• Devised strategic methodologies to collect new data. Designed processes to effectively obtain existing data.

• Enabled immediate response to customer needs. Worked tests reliability and validity, analysis of variance, correlation and factor analysis.

• Executed and developed a strategic marketing plan to include marketing research, identification of new market penetration strategies, to increase sales from 0 to 20,000 in two years.

• Collected customer demographics, needs / preferences, and purchasing habits to capitalize on new markets and identify methods to boost product demand.

• Formulated short / long term plans and key objectives. Worked out measurable plans of action to ensure product success.

Mova Pharmaceutical - Caguas, Puerto Rico

Packing Inspector June 1990 to August 1992

Performed product specifications, quality control and other product fulfillment.

• Evaluated the quality of the product and measured the capacity of the process.

• Developed, recommended, implemented and monitored marketing programs.

• Coordinated information and reports to fit 100% product correlation variance analysis.

• Established standards of performance and compared against the established standards. Corrected performance that did not meet the Company’s Operational Procedures.

• Reorganized and completed extensive detailed records on several market - research projects.

EDUCATION

Interamerican University Rio Piedras, Puerto Rico. MBA / Major in Marketing. June 1996

Sacred Heart University Santurce, Puerto Rico. BA / Major in Advertising. May 1981

AWARDS

Central Atlanta Progress January 2004 Employee of the Year. February 2011 Employee of the Quarter.



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