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Customer Service Manager

Location:
Fisher, IN, 46037
Salary:
70,000
Posted:
July 22, 2013

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Resume:

TAMI L. GENTRY

***** ********* *****

Fishers, IN 46037

Mobile 313-***-****

Objective:

To obtain a challenging position utilizing my vast skills for problem solving and

analysis for improvement of a well respected and meaningful organization.

Key Qualifications:

Self Motivated experience in organizing and coordinating projects for maximum

efficiency.

Progressive development of excellent interpersonal and communication skills.

Demonstrated record of high performance standards, including attention to

schedules, deadlines, and quality of work.

Ability to work independently or within a team to foster creative improvements,

which allow efficient workflow.

Ability to implement APICS practices

Trained and proficient in SAP and QAD

Work History:

Cequent Performance Products, Plymouth, MI 7 2008 to Current

Supplier Manager – manage steel commodity, suppliers associated to commodity base, project

launches including vendor negotiations and data mining and cleanup

• Manage and Maintain largest commodity in the company (35 million+ yearly)

o Quarterly and Semi Yearly agreement negotiations

o Organize database for three business units usage

o Find and help qualify new sources

• Manage and deliver on time projects using APQP & Project Management

• Member of Process Implementation & Improvement Team

• Data management and reporting for purchasing depart. and operations team

o Standards for budget setting (Quarterly and Yearly)

o On Time Delivery Performance

o Purchase Price Variance Matrix

Roche Diagnostics, Indianapolis, IN 1 2000 through 04 2008

Buyer / Planner – planning, purchasing and scheduling of service parts for major line of

diagnostic equipment using SAP and MRP computer systems.

Inventory Levels and Goals achieved each year

Manage over 5 million dollars in moving inventory – items include service parts, consumables

(Roche, Hitachi and Hamilton) & computer components (Dell, HP and Cisco)

Maintain specifications for service parts for over 12,000 parts within the EDOC environment

Set up all service parts for the SSC group from start to finish (an average of 64 parts a month)

Attend all launch meeting for new and existing instrument lines – ensuring all time lines and

details are met

Maintain expected service level for internal and external customers – first time fix

Maintain and develop relationships with vendors both domestically and

internationally including vendor negotiations

SME for department for SAP (purchasing & configuration management)

Handle all projects for department – from start to finish

SRA Award recipient 6 out of the last 8 years

Ampro Industries, Bradley, MI 1 1999 through 1 2000

Purchasing Coordinator – planning, purchasing, and scheduling of all raw material using QAD

and MRP Computer systems.

Took the company from a single sourced supplier (3 party distributor) to a multi source

• rd

supplier (direct to manufacturer)

Went from ABC cycle counting to Kanban system

Reduced inventory spending by half a million in a single year

Maintained and achieved inventory goals on a quarterly basis (seasonal business)

Negotiated contracts with vendors while building and maintaining relationships

Developed and supervised quality control documentation department.

SME for SAP system (purchasing)

New product launches from start to finish

Banana Republic, Grand Rapids, MI 8 1996 through 1 1999

Store Manager – supervised and motivated approximately 30 employees

Set up store location and launched Grand Rapids location

Maintained Gap Inc’s high level of customer service expectations

Recruited, hired and trained new and existing employees

Reacted to merchandise levels to establish trends and best selling items

Managed annual and monthly budgets (sales and labor)

Managed personal list of personal shopping customers

Team Spirit / Pro Image, Grand Rapids, MI 7 1991 through 8 1996

Area Manager – 8 1994 through 8 1996

Managed and overlooked 6 stores (Michigan, Ohio and Illinois)

Managed annual and monthly budgets (sales and labor) for area

Approved store level budgets and schedules

Recruited, hired, trained and supervised store managers

Provided product knowledge training to employees

Purchased a select group of products for local locations

Store Manager 7 1991 through 8 1994

Set up store location and launched Grand Rapids location

Recruited, hired and trained new and existing

Reacted to merchandise levels to establish trends and best selling items

Provided comparison shopping reports to Area Manager to maximize sales potential in local

area.

Maintained high level of customer service (in the top five each month)

Education:

APICS

Certification: Basics of Supply Chain Management & CPIM

DePaul University

Degree: International Business / Communications

Courses taken to achieve major:

Management, Globalization, Project Management

IUPUI

Major: Project Management

Certificate: Project Management

Aquinas College

Major: Business / Communication

Courses taken to achieve major:

Principles of management, Introduction to Communication, International Business

William D Ford Vocational and Technical

Vocational degree: Marketing

Business and Education Associations:

Member of APICS since 1999

Member of PMI since 2007

Phi Kappa Phi Honor Society since 2010



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