Gautam Atri

Mobile: +1-559-***-**** E-mail: ab18ac@r.postjobfree.com

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Seeking assignments in Business Development/Sales with an organization of

repute

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Snapshot

< A result oriented professional with experience in Sales, Lead Generation,

Key Account Management, Client Relationship Management, Customer Service

and Technical support, Technical Sales, B2b & B2c Sales.

< Extensive experience in consistently raising sales and profitability for

the company.

< Proficient at maintaining cordial relationship with customers, ensuring

quality and service norms to achieve customer satisfaction and business

retention.

< Extensive experience in exploring & developing new clients, accelerating

growth & achieving desired sales goals.

< Leading, training & monitoring the performance of team members to ensure

efficiency in sales operations and meeting of targets.

< An effective communicator with excellent relationship building &

interpersonal skills.

< Experience in exploring and developing new markets, dealers, accelerating

growth & achieving desired sales goals.

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Employment Profile

Since October 2011 till Present with Quatrro FPO Solutions at Gurgaon

Key Deliverables

Lead Generation for B2b sales.

< Initiating and developing relationships with key decision makers in

target organizations for business development Targeting USA market for

Accounting Projects.

< Identifying prospective clients, generating business from the existing,

thereby achieving business targets. Talking to CEO's & Business Heads

only

Creating Business development strategies, preparing presentations

material

Since August 2008 till July 2011 with SMH Info Tech at Jammu & Kashmir.

Key Deliverables

Head of Services, responsible for:

Lead Generation for B2b & B2c sales. (Process by Education Connection)

Initiating and developing relationships with target organizations for

business development Targeting USA market for Educational Projects.

Talking to CEO's & Business Heads.

Coordination and management of the Front of the House staff team and

services

Coordination and management of the information desk and call center team

Coordination and management of the commercial department, which is

responsible for the commercial exploitation of the SHM InfoTech's

facilities, either for private or corporate functions

Coordination and management of the contracts and activities of the

outsourcing companies

Coordination and management of the Maintenance team, responsible for the

building's maintenance

Coordinating and managing of the Training department by acting as the

training faculty for Communication skills, technical and Process trainings.

Coordinating and managing the IT resources

Design and planning of the organizational structure and future operational

strategy

From Oct'06 to Jan'08 at Dell International Services Mohali.

Key Deliverables

Technical Support & Sales

Coordination and management of incoming voice calls / online chat

messages of the Dell customers

< Coordination with the customer to help him find a solution to his issue

with the Dell.

< Troubleshooting Dell, non-Dell Hardware and software (Dell

Desktops/Laptops, Wireless routers, networks, printers, digital

cameras, PDA's, Antivirus, third party software).

< Initiating Sales & Making sure the Revenue is generated on each

call.

March'04 to May'06 at IBM Daksh Gurgaon

Key Deliverables

Customer Service

< Management of incoming voice calls of the customers using Quick

Books (Sales, technical troubleshooting)

< Management of incoming voice calls of the customers of Delta

Airlines (Sales, information passing to the customer, accepting

feedback/complaints)

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Academic Credentials

. SAP Advanced Business Application Programming (ABAP)

. Microsoft Certified System Engineer (MCSE)

. Cisco Certified Network Administrator (CCNA)

. Dell Certified System Engineer (DCSE)

. Certified in C++ and Java

. Adobe Multimedia Products Certified

. Graduate Diploma in Computer Applications - National Institute

of Management.

. Master's in Business Administration (International Management,

International Trade) -

National Institute of Management

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Personal Details

Age: 25

Address: 2264 North Marks Ave. Apt. 236 Fresno, CA - 93722

Contact this candidate