Cheryl Klocko

*** ******** ***

Baxter, IA *****

Cell: 641-***-****

Email: ab1677@r.postjobfree.com

Summary: Fifteen plus years call center experience and ten plus years in

management. Currently utilizing that experience in the sales and marketing

to expand client base and develop into long term relationships.

Employment History:

Senior Account Manager April 2008-current Marketlink, Inc.

. Maintain sales aspect and increase revenue by pursuing additional

calling hours, leads management and also other departments within the

client's portfolio. Current annual revenue 3 million dollars.

. Main contact with client to ensure proper work flow for entire calling

floor

. Scripting for products being offered by client

. Building and running automatic dialer campaigns, develop strategies

for optimum client contact, scripting to ensure optimum sales results

. Daily, weekly and monthly reports to client and upper management

Operation Manager October 2007- February 2008 OSI

Outsourcing, Inc.

. Responsible for day to day operations with a staff of 45 employees

exempt and non-exempt with the objective of collecting monies owed to

the state of Iowa

. Hiring, training, coaching and mentoring, discipline and performance

evaluations for all team members

. Building and running automatic dialer campaigns, develop strategies

for optimum client contact

. Daily, weekly and monthly reports to client and upper management.

Including profit and loss statements, EBITDA earnings and branch

budget

Client Services Consultant May 2004-October 2007 Wells Fargo

Financial

. Build relationships with small retail vendors and develop sales plan

to offer financing options

. Offer other financing options to increase revenue and application flow

. Train small retail vendors an applications, invoices and funding

. Collections of overpayments due to returns

. Reports to upper management that include new clients, training

activity and recovery

Work Director August 2002 - May 2004 Wells Fargo

Financial

. New department development to centralize funding across Well Fargo

Financial

. Build a standard operations of procedure for new department

. Manage team of 10 with the objective of funding all contracts and

invoices within a specified service level agreement

. Hiring, training, coaching and mentoring, discipline and performance

evaluations for all team members

Manager July 2000 - August 2002 Wells Fargo

Financial

. Responsible for team of 15 employees exempt and non-exempt with the

objective of handling all collection inbound call volume

. Hiring, training, coaching and mentoring, discipline and performance

evaluations for all team members

. Reports to upper management that include abandonment rates, team

member performance and dollars collected

Assistant Manager April 1999-July 2000 Wells Fargo

Financial

. New department development to recover property loss due to bankruptcy

filings

. Communicate with bankruptcy courts to advise of purchase money

security interest

. Assist with coaching and mentoring of team members

Account Analyst August 1997-April 1999 Wells Fargo

Financial

. Responsible for collections of all stages of delinquency

. Work on an auto dialer to obtain maximum contact

. Detailed skip work to locate account holders with delinquent accounts

Education:

East High School 1984-1988 Des Moines, Iowa

AIB 1988 Des Moines, Iowa

University of Phoenix 2004-2006 Des Moines, Iowa

References:

References are available on request

Contact this candidate