**** ******** *****

Hill Drive 678-***-****

Lawrenceville, E-mail:yessiedu76

GA 30045 @hotmail.com

Yvonne Amankwah

Profile Solid background in Customer Service; Accounts

Receivable with strong emphasis in

telecommunications account management. Consistently

exceed receivable goals and customer service

expectations. Experienced in handling consumer and

commercial accounts and in presenting results of

consortium operations. Skilled in developing and

implementing standardized policies and procedures

Education FEBRUARY 2004-2005 TESST College Of Technology

Towson, Maryland

March 1996-1997 University Of Ghana

September 1989 -1994 Ghana National College West

Africa, Ghana

January 1998-1999 Dita Dang Computer Training

Institute, England

Certificates Account Management, Software Packages, Client

Handling sales and Reservations. Also had an Honor

roll and starfish awards.

Employment January 2012- March 2013 Dealer Funding LLC

Alpharetta, GA

Account specialist (Customer Service)

Handle customer inquires, complaints, billing

questions and payments extension/service request.

Calm angry callers, repair trust, locate resources

for problem resolution and design best-option

solutions.

Handled inbound and outbound calls in a call center

enviroments.Take payment by phone and

administrative skills.

July 2011- December 2011 Express Employment

Professional, GA

Account Specialist (Customer Service)

Coordinates and responds to complex customer

telecommunications

Updating customer information in the computer

Filing, faxing, printing

Educating them on delinquent accounts and providing

them with tools to prevent repossession

Taking payments by phone

March 2005-2010 Tsys, Total Debt Managements

Duluth, GA

Account Specialist

Responsible for the recovery of delinquent (30-179

days) credit card mid-large balance portfolio for

consumer and business accounts

Responsible for skip tracing and also experienced

in the first party collections, supported by client

interface assisted in bringing accounts to a

logical conclusion

Coordinates and responds to complex customer

telecommunications requests, resulting in increases

in receivables and customer satisfaction

Team motivator and consistent performance to meet

company objectives

January 2003- JANUARY 2005 National Rehab Hospital

Baltimore, MD

Medical Office Assistant

Entering patients information in the computer and

updating charts.

Scheduling Appointment, verify insurance benefits

and Medical Records.

Filing and making patients charts and sending

faxes, checking in and out of patients.

Explaining insurance benefits to patients as well

as financial responsibilities.

Taking co-pays and writing receipt

April 1999-June 2002 Impact Credit Services Accra, Ghana

Collections Agent

Managed 15 non-exempt collection personnel on

different portfolio 3rd party commercial and

consumer accounts

Met and exceeded business result goals in associate

and customer satisfaction

Met and exceeded business result goals in financial

performance

Maintained proper knowledge, application and

support of human resources and policies and

procedures

Maintained proper knowledge, application and

support of company policy and procedures

Guide customers, through the use of solution and

customer service skills to resolve their delinquent

accounts

Demonstrated and maintained knowledge and

application of State, Federal and company

compliance standards as well as Impact Credit

Services, policies and procedures

December 1998-February 1999 Johnson's Art Ltd

Accra, Ghana

Client Service Executive

Dealing with clients and helping them choose the

right advertising medium.

Supporting multiple people and department

Answering phone calls and handling billing and

collections

Uses superior customer- oriented telephone

etiquette to get information, greet callers,

establishes rapport, projects professional tone,

and handles complaint.

Designs the organization for optimal customer

service, promotes excellence by providing superior

service to each customer

Can define own role, take responsibilities and

manage priorities with minimal guidance

Skills Computer Skills :proficient in MS Word; Outstanding

customer service skills; Commercial Collections,

Marketing Skills, Account Management, Client

Service Skills, Internet Explorer and Medical

Experience.

References Available upon request.

Contact this candidate