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Customer Service Engineer

Location:
Ocala, FL, 34473
Posted:
July 21, 2013

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Resume:

Jose Janer

**** ** ***** **** **. Ocala, FL ***** ab15gp@r.postjobfree.com 305-***-****

Objective:

To obtain an entry-level position as a chemical engineer or in a related field where I can apply

my education, professional experience and personal qualities to add value and grow with your

company.

Skills:

Bilingual, Strong Leadership Ability & Interpersonal Skills, Teamwork Oriented, Ability to

work in an unsupervised environment, Technical writing experience, writing Procedures, Seminar

in alternative energy source.

Proven ability to work independently, or as a team player, to provide excellent service.

Proven ability to complete effectively each task or assignment on the minimum time

requested by the client or by the company.

Proven ability to solve any time of situation using previous experience or applying the

knowledge that is needed.

MATLAB 7.0 and MATCAD 7.0: Data Analysis, Exploration, Visualization, Numeric and

Symbolic Computations, Engineering and Scientific Graphics, Modeling, and Simulation.

Simulink: Simulation, Modeling and Control with Real-Time Data Acquisition.

.

PROII Simulation Program 7.0: Simulation of real chemical processes and analysis of costs

and investments. The applications of chemical processes in industry are applied into this

program.

AUTOCAD 2004: The design of structural plants in 2D and 3D using the experimental data

analysis evaluating the situations developed.

MICROSOFT WORD, EXCEL, POWERPOINT, AND OTHER NECESSARY TOOLS

APPLIED TO COMPUTERS.

Wercs: Automated MSDS authoring software that helps to classify different components and

their transportation, creates different hazard labels, adjust the SDS on the OSHA, GHS, and other

federal and international regulations, and other tools to complete the authoring.

Experience:

01/2013-03/2013 Infotrac GHS/SDS Authoring Specialist Florida

• Classify the clients’ products using their information under the new requirements

providing the information needed for the product labels and Safety Data Sheets (SDS)

• Turn the product data to OSHA and international GHS Compliant SDS. Translate these

documents into other languages as Spanish and use clients’ logo.

• Contact clients to confirm all the products’ data are the adequate for the classification.

08/2006-01/2013 State of Florida Substitute Teacher Florida

• Redesigned existing educational curriculums and tests to enhance and monitor learning

processes

• Effectively managing 30 students in a classroom setting while creating a stimulating and

safe learning environment

• Developing a teaching strategy which improved overall class grades by 10%

• Utilizing school system databases to enter grades and information about the students

03/2009-08/2010 US Census Enumerator Ocala and Miami, FL

• Researched and verified information regarding demographics while ensuring accuracy

• Worked diligently within a time frame to interview citizens and collect information while

protecting their identity and personal information

• Reported information to the crew leader by creating clear and concise lines of

communication

• Provided initial and continued training to new Enumerators by communicating the

functions of the job and the expectations of the agency

• Supported the Crew Leader with managing Enumerators

01/2007-09/2008 Walgreens Customer Service Miami, FL

• Provided a high level of customer service by identifying the customer needs and assisting

them based on extensive product and service knowledge

• Managed, stocked and replenished inventory based on business’ needs

• Handled cash and credit transactions while ensuring accuracy

• Trained new associates on company procedures and policies

Education:

04/2012-Present Masters in Adult Education and Training University of Phoenix

08/2000-12/2005 Bachelors in Chemical Engineering University of Puerto Rico



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