Venus Batie

**** ** **** *****

Gainesville, FL *2641

352-***-**** Home

ab14p6@r.postjobfree.com Email

OBJECTIVE

A position in Customer Service and sales requiring a problem solver with excellent public

relations skills and an ongoing commitment to professionalism, customer satisfaction and

account retention.

PROFESSIONAL EXPERIENCE

Customer Service Representative II -Gainesville, FL. Nov. 2009 to current

Gainesville Regional Utilities

As a Customer Service Representative for Gainesville Regional Utilities I am responsible for

handling over 1500 calls per month in a high pressure call center environment. In this position

problem solving skills and the ability to resolve technical issues is very important. Problem

solving is done thru email and phone contact to help customers solve issues they may be having

with electricity, natural gas or water services. This job requires the ability to speak with a clear

voice over the phone and through face to face contact in order to establish trust and

understanding with business partners and coworkers. In this position I serve as the primary

contact for business partners assisting with planning and accessing a wide variety of services. I

am also involved in new employee training and coaching activities to ensure that new employers

are ready to step into their rolls as Customer Service Reps. This job also entails advising,

answering and following up efficiently with all business partner requests as quickly and as

possible. New business partner screening and following rules and regulations set by management

is also a very important part of this job.

Recovery Specialist -Gainesville, FL. July 2009 to Nov.2009

Enterprise Rental Car

As a Recovery Specialist at Enterprise Rental Car, my responsibilities were reviewing claim files

and contacting insurance companies, renters and third parties for damage to company vehicles.

This position also entailed being able to properly document and update assigned claims for

potential coverage. Other responsibilities included evaluating police reports, repair estimates and

other related documents to effectively negotiate with renters and insurance companies. One of

my main responsibilities was keeping accurate account of collection dollar amounts and

incoming payments to insure recovery of payment within 90 days of initial contact. This position

required the ability to work in a call center environment under direct and indirect supervision.

Venus Batie 352-***-**** ab14p6@r.postjobfree.com

Multi- Media Consultant - Gainesville, FL. July 2007 to July 2009

The Talking Phonebook

As a Multi Media Consultant for the Talking Phone Book I was responsible for the management

and growth of high dollar revenue accounts and securing new account through business to

business sales to achieve sales goals in the yellow page industry. This job also included working

with business owners to produce a high quality yellow page ads and using my creativity to ensure

customer satisfaction in both print and internet products. I was also required to travel

independently to three different markets to service accounts, collect past due bills, cold call leads

and contact 60+ self- generated leads a day under no supervision.

Compass Bank -Gainesville, FL May 2006 to May 2007

Financial Sales Representative

This job entailed opening new personal/business deposit accounts while obtaining required

documents to be routed to correct departments. This position is also responsible for cross selling

retail products while responding to customer inquiries daily, closing loans, resolving account

issues and meeting deadlines to attain bank sales.

Branch Account Executive-Gainesville, FL May 2003 to May 2006

CitiFinancial

This position entailed maintaining good customer relations while treating each customer contact

as a sales opportunity, selling loans and insurance products, making recommendations of credit

worthiness, finding solutions for delinquent accounts and working independently on

administrative duties such as cash drawer management, answering multi-line telephones typing

and paying office bills.

EDUCATION AND PROFESSIONAL DEVELOPMENT

Associates of arts Degree (General Studies) – Expected Graduation

Colorado Technical University November 2013

Exceptional Customer Service Exceptional Sales Performance

(in door & outdoor)

Customer-Driven Sales Conversation Face-to-Face Selling Skills

Complaint Handling & Resolution Negotiation Skills

Call Center Operations

Team Building & Training

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