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Customer Service Manager

Location:
San Antonio, TX, 78238
Posted:
July 21, 2013

Contact this candidate

Resume:

**** ** **** ***

Apt. ***

San Antonio, TX *****

Phone 830-***-****

E-mail: ab146y@r.postjobfree.com

Lisa Juarez

Objective

To obtain a sales position with a dynamic company in which to apply my

organizational and communication skills.

Highlights of Qualifications:

. Remarkable management and organization skills with attention to detail

. Excellent communication skills; interacting well with clients and

colleagues

. Highly self motivated and goal oriented

. Adaptable and able to learn new systems quickly

. Bi-lingual, in English and Spanish

. Leadership awards and commendations for performance excellence

. Excellence in training and project coordination.

. Accounting, and database administration

Professional Experience:

Community Services Agency

February 2011-Present

Teacher

. Classroom Management

. Ensure lesson plans are prepared

. Conduct circle time

. Ensure the atmosphere is conducive to learning

. Provide leadership and example for students

. Miscellaneous tasks

Hawkins Professional Staffing Inc., New Braunfels, TX

January 2010-February 2011

Temporary Staffing/Coleman

. Oversee production line.

. Quality control.

. Calibrate machine.

. Inventory control.

. Package Product.

South Texas Detention Center, Pearsall, TX

November 2008- December 2009

Sergeant / Detention Officer

. Oversees and maintains custody, care and control of detainees of a

facility, while enforcing the rules, regulations, policies and

procedures of the company and contracting agency.

. Oversees and monitors the activities of the inmates or detainees in

living areas, recreation activities areas, dining areas and visitation

areas.

. Coordinates and monitors detainee movements, conducts counts and

provides emergency response as needed. May be assigned to various

posts including, but not limited to, the control room, detainee,

employee or visitor entrances, health services, special housing,

perimeter security, transportation, work details, reception, intake

and visitation as required by management.

. Supervises program activities and labor crews in various areas around

facility.

. Conducts searches for contraband materials, either individually or as

part of a specialized team. Removes contraband in accordance to

facility and contracting agency policies and procedures.

. Initiates disciplinary reports on detainees.

. Prepares reports and maintains daily logs as required.

. Ensures prompt and appropriate assistance to detainees in the event of

injury, illness or trauma.

. Promotes facility cleanliness and reports needed for maintenance or

repairs.

. Serves as member of special teams to respond to emergencies as

required.

. Completes training courses as required by facility training

standards.

. Performs correctional duties for any shift as defined by management.

. Performs other duties as assigned.

Viejas Casino, Alpine, CA

December 2006- November 2008

Viejas Tribal Security Guard

. Protect Casino Assets and Indian Reservation

. CPR certified

. Enforce Casino Policies

. Write reports

. Detain and arrest subjects when necessary

. Defensive Tactically Trained

. Armed Guard Certified by State of California Standards

. Armed Guard Certified by Interdepartmental Assessment Standards

. Ability to communicate by radio procedures

. Ability observe and report any unlawful acts and respond accordingly

. Ability to play an integral part in daily functions of Casino

. Provide Escorts

ConocoPhillips

October 2004- December 2006

Dual Site Manager

. Responsible for overseeing management of 2 stores; directly

responsible for overseeing all daily operations and revenue for each

store.

. Overseeing and coordination of sales displays in conjunction with

special vendor promotions.

. Training and implementation of "Customer Service Excellence" program

. Coordination and maintenance of all employee schedules

. Liaison for all vendors, customer and employee relations

. Budget analysis and control

. Accounting and reports; generating and maintaining profit and loss

statements for corporate office

. Inventory control

Wal-Mart May 2004 -

October 2004

Photography Specialist

. Responsible exacting film from cartridges

. Responsible for printing pictures

. Responsible for inventory control

. Responsible for providing customer support

. Responsible for cash handling

. Maintaining equipment

Cintas Uniform Company, San Diego, CA August

2003- May 2004

Account Manager/ Sales Service Representative

. Manage customer accounts

. Generated reports and processed accounts receivables

. Responsible for inventory control

. Ability to work side by side with management team to set and achieve

goals

. Responsible for all accounting of individual accounts

. Scheduled deliveries and routine pick ups.

. Responsible for customer retention program and new sales growth

. Drive delivery truck to service various accounts

United States Marine Corps, Camp Pendleton, CA,

May 1998- August 2003

Sergeant/Non- Commission Officer, Corporal Leadership

. Direct Air Support Coordinator:

o Responsible for air traffic coordination and control

o Mission assignment coordination for aircraft including, map grid

plotting

o Gathered assessment data, for classified field operations

. Squadron Training Non-Commissioned Officer:

o Efficiently coordinate training qualifications and schedules for

over 300 Marines daily

o Maintaining up to date and accurate qualifications records,

scheduling routine and special operations training for over 300

Marines.

o Scheduled and organized travel arrangements for training

o Responsible for maintaining and generating annual, quarterly,

monthly and weekly training plans and qualification status

reports for over 300 Marines.

o Database administrator for training coordination and cost

control estimates

o Received Navy Achievement Award- top honors for training

requirement excellence

. Squadron Embark Non-Commissioned Officer:

o Inventory control and supervision of embarkation for Operations

section

o Maintaining records and inventory needed to operate and repair

vital equipment needed in wartime activity.

o Responsible for overseeing efficient packaging and deployment

readiness of all vital equipment.

. Squadron Headquarters Non-Commissioned Officer

o Responsible for overseeing the accountability of over 300

Marines including but not limited to schedules, locations,

training and appointments.

Coca-Cola, San Antonio, TX

January 1998 - May 1998

Vendor Route Driver

. Driver-service vending machines

. Inventory control

. Money collection

Lone Star Foods, San Antonio TX June

1997 - January 1998

Regional Training Manager

. Responsible for all regional human resources, including but not

limited to interviewing, new hires and terminations.

. Accounting and reports preparation; generating and maintaining profit

and loss statements for corporate office.

. Coordination and maintenance of all employee schedules

. Directly responsible for overseeing all daily operations and revenue

for each store

. Inventory control

. Liaison for all vendors, customer and employee relations

Farmco, Georgetown, TX June 1990 -

June 1997

Area Manager

. Responsible for overseeing management of 5 stores; directly

responsible for overseeing all daily operations and revenue for each

store.

. Overseeing and coordination of sales displays in conjunction with

special vendor promotions.

. Training and implementation of "Customer Service Excellence" program

. Coordination and maintenance of all employee schedules

. Liaison for all vendors, customer and employee relations

. Budget analysis and control

. Accounting and reports; generating and maintaining profit and loss

statements for corporate office

. Inventory control

. Achievements and Education:

. Officer of the Year 2008

. Manager of the Quarter ConocoPhillips 2004

. HSE Award ConocoPhillips 2004

. 3 Awards, Farmco corporate for "Most Profitable Stores" 95,96,97

. 12 Awards and Medals, United States Marine Corps

. Marine Unit Commendation Medal- performance in the top 5%

of unit.

. Marine of the Quarter- received honor for top performance,

hand picked by the SgtMaj of the Squadron.

. Navy Achievement Medal- top honors for training requirement

excellence.

. Good Conduct Award- exceeding expectations in discipline,

loyalty, and true to the standards of the United States

Marine Corps.

. National Defense Medal- for serving during a national

conflict.

. Sea Service Deployment Medal- for service overseas for

longer than three months.

. Presidential Unit Citation Medal- for service during

Operation Iraqi Freedom.

. Global War on Terrorism Medal- for service during Operation

Enduring Freedom.

. Navy Unit Commendation Medal- for top performance.

. 3 Meritous Mast Awards- excellences in exceeding

expectation in field operations.

. Certificate of Commendation- exceeding expectations and

performance during wartime.

. BSIS Armed Guard Training - Alpine, CA

February 2007

. Grossomont College-Criminal Justice-El Cajon, CA

Aug 2005 - Dec 2007

. ASO Coordinator Course- U. S. Marine Corps Sept 1998 -

Dec 1998

. Marine Corps Combat Training- U.S. Marine Corps

Aug 1998 - Sept 1998

. Paris Island Recruit Depot- U.S. Marine Corps May

1998 - Aug 1998

. Southwestern University- Georgetown, TX Sept

1986 - May 1990

. Pearsall High School Diploma- Pearsall TX Sept

1982 - May 1986

References:

. Available upon request



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