Anita W. Ojo

**** ***** ***** ****: 404-***-****

Stone Mountain, Ga. 30087

Objective: Achievement oriented professional seeking a position with an illustrious organization that

will utilize both experience and education.

Education:

Jacksonville State University, August 1984-1988

Bachelor of Science

Jacksonville, Alabama

Summary of Qualifications

Attention to detail, well organized in planning and scheduling

Able to prioritize and complete multiple tasks and follow through achieve project goals

Proficient in Microsoft Office

Exceptional leadership abilities concerning team initiatives

Profound ability to communicate effectively, both orally and in writing

Thorough knowledge of database management, records maintenance, word processing

and data entry skills

Great skill in gathering data, compiling information and preparing reports

Demonstrate ability to make procedural judgments and decisions

Demonstrate ability to maintain confidentiality

Employment History:

Choice Point, Duluth, Ga. Consumer Advocacy Consultant 2006- Current

Report status or other stated assistance and handled customer inquiries

Routed customer requests as needed

Assisted customers with background report, Open disputes, traces, and service center

ticket management

Assisted with employee training and/or learning new assignments

Manage incoming calls from customers and vendors perform outgoing follow-up calls

Perform the fax process; contacts for specific customer accounts but not limited to

processing verifications.

Enter and Completed dispute tickets and mail updated background reports to consumer.

Attached supporting documents to dispute ticket from Fax & e-mail system.

Today’s Staffing /Choice Point, Duluth, Ga. Consumer Advocacy Consultant 2006-2007

Report status or other stated assistance and handled customer inquiries

Routed customer requests as needed

Assisted customers with background report, Open Disputes, traces, and service center

ticket management

Assisted with employee training and/or learning new assignments

Manage incoming calls from customers and vendors perform outgoing follow-up calls

Perform the fax process; contacts for specific customer accounts but not limited to

processing verifications

United Behavioral Health, Atlanta, Ga. Care Manager Assistant 2004-2006

Researched and updated eligibility, benefits and provider information for Care Managers

Created authorizations for online and outpatient treatment plans provided by facilities or

providers

Contacted providers, facilities and members regarding services

Obtain outpatient information and communicate this information with necessary parties

Created medical records

Provided requested patient information to UBH departments as needed

United Behavioral Health, Atlanta, Ga. Notification Coordinator 2003-2004

Managed incoming calls from nine states handling Medicare and Cobra issues

Reviewed health benefits with providers, facilities and members

Assisted members with provider research as well as deal with high level call volumes

regarding crisis situations

Approved authorizations and referrals to providers or facilities and note clinical patient

information accordingly

Bellsouth Mobility /Cingular Wireless, Atlanta, Ga Fraud Analyst 2000-2003

Research and solve fraudulent cases by observing account activity

Monitoring calls reports and implementing appropriate company procedures

Provide quality customer service to affected customers

Record accurate information for legal and company reporting

BellSouth Mobility, Atlanta Ga Customer Operation Manager 1998-2000

Manage incoming calls from Cell phone customer

Handle major customer situations by resolving billing or services issues

Update and maintain accurate monitoring reports

Participate in work group designated to rebuild company status and customer service

Save the Children, Atlanta, Ga Special Project Coordinator 1994 - 1997

Place children in crisis situations with appropriate guardians and

Initiate medical attention.

Provide policy and procedure information to perspective providers

and proper protocol for servicing low income families.

Handle payment distributions, record funding from sponsors and

maintained accurate information in database.

Save the Children, Atlanta, Ga Assistant to Corporate Consultant, 1991 - 1994

Assist companies in locating child care providers for their

employees.

Identify child care resources and assist new recruits with company

and service information.

Update and maintained accurate database information

*References Available upon request

Contact this candidate