Tracey D. Dew

**** ******** ******

Virginia Beach, VA 23464

ab11hk@r.postjobfree.com

757-***-****

Objective: To obtain a challenging position with growth potential that utilizes and enhances my

skill.

Qualifications:

. Ability to work independently or as a team player

. Well adjusted to fast pace and changing environment

. Strong attention to detail

. Ability to handle inbound and outbound calls

. Excellent problem solving and communication skills

Education:

Princess Anne High School - Graduated, Virginia Beach, VA

Alben Nursing School - Graduated, Virginia Beach, VA

Tidewater Tech - Norfolk, VA

Bryant& Stratton College - Online

Experience

July 2012-Present Administrative Associate

Sentara

Duties:

Register patients coming to the emergency room

Apply patient’s medical insurance to their account

Communicate with other hospitals via email, fax

Print copies for hospital records

Communicate with the rescue team

April 2012-July 2012 Customer Service

Cox Communications

Duties:

Schedule service for Cox Communication technicians

Set up new service for customers

Handle complaints

Take payments over the telephone

August 2008-June 2011 Financial Service Team Lead

Verizon Wireless

Duties:

Handle complaints

Take payments over the phone

Sell benefits

Negotiate payment arrangements

Quality Assurance

Coaching

Supervise a team of 12

June 2002 - August 2008 Customer service

Grand Discount Furniture Virginia Beach,VA

Duties:

Schedule service appointment for customers

Explain extended warranty policy

Order parts and exchanges and furniture

Handle complaints

Troubleshoot with grand customers

January 2001 -June 2002 Customer Service

Advance Services Inc. Norfolk, VA

Duties:

. Scheduling service appointments for customers with general electric appliance.

. Explain the warranty policy and rebate procedures to residential and business customers.

. Verify services covered by General Electric service contracts.

. Resolve discrepancies between customers and General Electric technicians.

. Troubleshooting prior to dispatching service calls to technicians.

. Receive incoming escalated complaint calls.

. Retrieve and analyze information needed to resolve inconsistencies in procedures.

. Negotiate and implement concessions that are in the best interest of the customer

. Compile information and prepare written reports regarding consumer calls, received, handled,

concessions as needed.

. Provide expedient closure to inquiries/issues.

September 2000 - January 2001 Customer Service/Collection Agent

NCO Inc. Virginia Beach, VA

Duties:

. Receiving Incoming call inquiries

. Operating off a dialer calling clients 30-90 days past due on bills

. Negotiable payment plans

May 1998- September 2002 Supervisor

One Of A Kind Cleaning Service

Duties:

. Payroll

. Arrange schedules

. Order inventory

. Inspect Work

.Contact clients over the telephone and in person

References Available upon request.

Contact this candidate