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Customer Service Manager

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Country: United States
State: Michigan
City: Shelby
Salary: 100,000
Posted date: 7/10/2013   all resumes
Email: ab0z3m@r.postjobfree.com
Contact Info: **********@*******.***
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Qualifications of Roger Bauer (continued)

Roger Bauer
***** **** *****, ******, ** 48042
586 *** ****
ab0z3m@r.postjobfree.com
OBJECTIVE
Multi level management position with a fast paced, growth oriented retail
organization with the opportunity for advancement based on measurable results and
achievements.
SUMMARY
Top management and leadership capabilities; results oriented, highly motivated,
1.
possessing a strong work ethic.
Proven ability to make an immediate and positive impact upon the company's
2.
bottom line by evaluating market needs and establishing goals.
High degree of success and ability in training, directing, and supervising
3.
individuals to meet company objectives. Ability to motivate and inspire others.
Creative and innovative; strong troubleshooting and problem solving abilities.
4.
Committed to excellence with high standards of professionalism and integrity.
5.

PROFESSIONAL DISTRICT MANAGER
EXPERIENCE OFFICE DEPOT
Detroit, MI Oct. 1989 Present

In charge of district sales and management operations for 14 stores exceeding
1.
$70 million per annum. Significantly improved company's under performing
Midwest District to one of the "Top Districts" nationwide.
Direct management and staff development: Supervise, hire/dismiss,
2.
train/evaluate, review performance appraisals, promote, discipline, and motivate
14 Store Managers and up to 400 Sales Associates.
Mentor to newly promoted District Managers for company's Midwest Division.
3.
Responsible for annual budgets, full profit and loss responsibility, payroll
4.
administration, store audits, loss prevention, and related functions.
Responsible for floor merchandising, including effective visual presentations.
5.
Delegate responsibility or personally perform all aspects of customer service,
6.
including resolving customer issues when necessary; position requires excellent
communications and public relations skills.
Monitor inventory levels and shelf allocation; handle annual inventory control.
7.

ACHIEVEMENTS
Earned the company’s "District Manager of the Year Award" four times and
1.
seven time winner of "President Circle Club" for top management performance.
2. Successfully achieved double digit sales increase over a four year period and
"above company sales averages" (2000 2012) in Detroit market.
3. Presented company's prestigious "Customer Service Index Award" for four
consecutive years.
Qualifications of Roger Bauer (continued)

Generated top of peer group for customer service scores for the last eight years.
4.
Selected to captain the company's ISCE (In Store Customer Experience)
5.
program which transformed the existing "task" culture to that of a "customer
service" driven culture.
6. Selected to travel with company's International Acquisition Survey Team
throughout Europe.
7. Ranked as #1 District in "Top Shrink Performance" for seven consecutive years.
8. Achieved lowest management turnover rate company wide.

HISTORY OF
DETROIT, MI ST LOUIS, MO ATLANTA
MARKET MOVES 2000 PRESENT 1992 1999 1990 1992
(Office Depot)
PHONEIX, AZ DAYTON, OH
2001 1999 1989 1990

PROFESSIONAL
STORE MANAGER
EXPERIENCE BUILDERS SQUARE
(CONTINUED) Chicago, IL June 1985 Sept. 1989

9. In charge of management operations. Monitored and analyzed sales result to
improve current trends. Directed opening operations for two retail stores which
improved store sales and profits.

10. Directed management and staff development: Supervised, hired/dismissed,
trained/evaluated reviewed performance appraisals, promoted, disciplined, and
motivated eight Managers and up to 200 company employees.
11. Developed and implemented plan o grams, effective merchandising strategies,
product promotions, and related areas.
12. Successfully increased "Customer Service Index" levels by implementing
effective training procedures and reducing turnover.
13. Selected as Store Manager to manage high shrink stores in different markets
(stores with shrink in excess of $1 million per annum).
14. History of promotions with this company included the following positions:

HISTORY
STORE MANAGER/CHICAGO, IL 1989
OF STORE MANAGER/CORPUS CHRISTI, TX 1988 1989
PROMOTIONS STORE MANAGER/SAN ANTONIO, TX 1988
STORE MANAGER/FOUNTAIN VALLEY, CA 1986 1988

PROFESSIONAL POWER OF YOUR PRESENCE
OFFICE DEPOT
Qualifications of Roger Bauer (continued)

PROGRAMS Los Angeles, CA
AND SEMINARS EFFECTIVE SPEAKING AND HUMAN RELATIONS
DALE CARNEGIE INSTITUTE
St. Louis, MO

ISCE TRAINING
OFFICE DEPOT
Los Angeles, CA

MANAGEMENT & LEADERSHIP
EFFECTIVENESS, BUILDING MANAGEMENT EXCELLENCE
DRIVING HIGH PERFORMANCE
OFFICE DEPOT
BOCA RATON, FL

Business and Personal References Furnished Upon Request

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