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Customer Service Manager

Location:
Shelby, Michigan, United States
Salary:
100,000
Posted:
July 10, 2013
Email:
ab0z3m@r.postjobfree.com
Contact Info:
**********@*******.***


Qualifications of Roger Bauer (continued)

Roger Bauer

***** **** *****, ******, ** 48042

586 *** ****

ab0z3m@r.postjobfree.com

OBJECTIVE

Multi level management position with a fast paced, growth oriented retail

organization with the opportunity for advancement based on measurable results and

achievements.

SUMMARY

Top management and leadership capabilities; results oriented, highly motivated,

1.

possessing a strong work ethic.

Proven ability to make an immediate and positive impact upon the company's

2.

bottom line by evaluating market needs and establishing goals.

High degree of success and ability in training, directing, and supervising

3.

individuals to meet company objectives. Ability to motivate and inspire others.

Creative and innovative; strong troubleshooting and problem solving abilities.

4.

Committed to excellence with high standards of professionalism and integrity.

5.

PROFESSIONAL DISTRICT MANAGER

EXPERIENCE OFFICE DEPOT

Detroit, MI Oct. 1989 Present

In charge of district sales and management operations for 14 stores exceeding

1.

$70 million per annum. Significantly improved company's under performing

Midwest District to one of the "Top Districts" nationwide.

Direct management and staff development: Supervise, hire/dismiss,

2.

train/evaluate, review performance appraisals, promote, discipline, and motivate

14 Store Managers and up to 400 Sales Associates.

Mentor to newly promoted District Managers for company's Midwest Division.

3.

Responsible for annual budgets, full profit and loss responsibility, payroll

4.

administration, store audits, loss prevention, and related functions.

Responsible for floor merchandising, including effective visual presentations.

5.

Delegate responsibility or personally perform all aspects of customer service,

6.

including resolving customer issues when necessary; position requires excellent

communications and public relations skills.

Monitor inventory levels and shelf allocation; handle annual inventory control.

7.

ACHIEVEMENTS

Earned the company’s "District Manager of the Year Award" four times and

1.

seven time winner of "President Circle Club" for top management performance.

2. Successfully achieved double digit sales increase over a four year period and

"above company sales averages" (2000 2012) in Detroit market.

3. Presented company's prestigious "Customer Service Index Award" for four

consecutive years.

Qualifications of Roger Bauer (continued)

Generated top of peer group for customer service scores for the last eight years.

4.

Selected to captain the company's ISCE (In Store Customer Experience)

5.

program which transformed the existing "task" culture to that of a "customer

service" driven culture.

6. Selected to travel with company's International Acquisition Survey Team

throughout Europe.

7. Ranked as #1 District in "Top Shrink Performance" for seven consecutive years.

8. Achieved lowest management turnover rate company wide.

HISTORY OF

DETROIT, MI ST LOUIS, MO ATLANTA

MARKET MOVES 2000 PRESENT 1992 1999 1990 1992

(Office Depot)

PHONEIX, AZ DAYTON, OH

2001 1999 1989 1990

PROFESSIONAL

STORE MANAGER

EXPERIENCE BUILDERS SQUARE

(CONTINUED) Chicago, IL June 1985 Sept. 1989

9. In charge of management operations. Monitored and analyzed sales result to

improve current trends. Directed opening operations for two retail stores which

improved store sales and profits.

10. Directed management and staff development: Supervised, hired/dismissed,

trained/evaluated reviewed performance appraisals, promoted, disciplined, and

motivated eight Managers and up to 200 company employees.

11. Developed and implemented plan o grams, effective merchandising strategies,

product promotions, and related areas.

12. Successfully increased "Customer Service Index" levels by implementing

effective training procedures and reducing turnover.

13. Selected as Store Manager to manage high shrink stores in different markets

(stores with shrink in excess of $1 million per annum).

14. History of promotions with this company included the following positions:

HISTORY

STORE MANAGER/CHICAGO, IL 1989

OF STORE MANAGER/CORPUS CHRISTI, TX 1988 1989

PROMOTIONS STORE MANAGER/SAN ANTONIO, TX 1988

STORE MANAGER/FOUNTAIN VALLEY, CA 1986 1988

PROFESSIONAL POWER OF YOUR PRESENCE

OFFICE DEPOT

Qualifications of Roger Bauer (continued)

PROGRAMS Los Angeles, CA

AND SEMINARS EFFECTIVE SPEAKING AND HUMAN RELATIONS

DALE CARNEGIE INSTITUTE

St. Louis, MO

ISCE TRAINING

OFFICE DEPOT

Los Angeles, CA

MANAGEMENT & LEADERSHIP

EFFECTIVENESS, BUILDING MANAGEMENT EXCELLENCE

DRIVING HIGH PERFORMANCE

OFFICE DEPOT

BOCA RATON, FL

Business and Personal References Furnished Upon Request