Sales Management
Resume:
Hello,
Please see my resume and cover letter below. Thank you for your consideration.
John Richardson
***** ***** **** ******, *********** CA 93314 661-***-**** ab0vjt@r.postjobfree.com
Objective
To obtain an operational management position where I can maximize my management skills,knowledge of business development, strategic management, and information technology to bring additional value and vision to your organization.
Summary of Qualifications
Diligent and results-oriented management professional with extensive experience in profitability and facilitating growth by building and directing accountable teams and devising strategic plans to ensure success. Proactive leader able to identify individual strengths based on DiSC assessment profiles to optimize communication and staffing arrangements. Strategic business growth via market development and penetration leading sales and customer care teams. Full budget and profit and loss responsibility.
Selective Accomplishments
Campus of the Year 2012 (Oxnard). Met financial, student success, graduation, placement, default metrics, and employee satisfaction levels. Oxnard was the only campus that achieved all corporate goals.
Provided Charter College California region with DiSC training to increase communication effectiveness
Managed fuel card business unit portfolio with 2011 sales revenue in excess of $159m
Over a five year period, increased gallon sales growth by 17.9% to 40.1m annual gallons and increased gross profit 45.8% to $6.8m over the same period
Strategically increased sales staff by 2 positions during recession cycle of 2008 maintaining flat sales growth while industry sector showed declines of 17%
Increased cents per gallon margin in 2008 by 3.3 cents by developing new pricing strategies and interfaces
Developed a unique fuel site saturation model that leveraged third party capital assets and grew our California Central Valley marketplace from 32 fueling sites to over 85 fueling sites
Became the California Central Valley fuel site market share leader with 80% of total fuel site market and is recognized as the largest fuel card marketer in the same region under the Commercial Fueling Network brand
Rolled out new network remote product saturation model to clients in April 2011 that resulted in a wallet share increase of 23% (300,000 new gallons) from prior year client purchases
Developed and implemented customer portal which off-loaded 40% of card category calls to a self-service model creating process efficiencies and dollar savings equivalent to of a customer care team member annual salary
Professional Experience
Campus Director & Campus Vice President: Charter College – Oxnard, CA & Tacoma, WA
April 2013 and ending June 2013
Provided leadership to vocational college campus including admissions, financial aid, education, student success, and career services. Coached and developed select faculty members to new roles within the company. Developed proactive systems communicate “at-risk” students across terms. Created on-boarding students process to achieve successful student integration into campus setting.
Business Unit Manager: Fleet Card Fuels – Bakersfield, CA
September 1998 and ending February 2012
Successfully managed fuel card business unit to record growth while maintaining operational overhead in check. Used formal strategic planning to penetrate new market areas. Day to day operational management of customer care team to proactively respond to and satisfy clients. Create vision for growth engaging customer care, system administrator, and sales teams to meet performance expectations. Transform processes to increase efficiencies and productivity within the business unit. Direct reports ranged from 4 to 15 team members. Managed customer care team, sales team, and technology administrator. Direct report to President of the company.
Associate Faculty Member: University of Phoenix – Bakersfield, CA
August 2007 to 2012
Expert facilitator in leading students to meet class objectives, understanding of course concepts, bridging the gap between theory and practical application, and engaging students in a manner that makes class learning exciting and fun. Developed student assignments and presentations based on course objectives with feedback loops to ensure course retention. Facilitated courses include: Management, Marketing, Strategic Management, Organizational Behavior, and other various business related courses.
Fleet Card Operations Manager: Downs Energy - Corona, CA
June 1990 to August 1998
Managed fleet card operations and recurring accounts receivable. Analyzed accounts receivable, maintained financial metrics, initiated credit processing from prospect applications to legal proceeding, oversee fleet fueling operations from transactional processing to invoicing, maintained all computer systems in regards to purchasing, performing upgrades, and maintaining usability.
Education
California State University Bakersfield
- Current Stage 1 California Teaching Credential Program - 2012
California State University Bakersfield
- Master of Business Administration (MBA) 2003
California State University Fullerton
Bachelor of Science Management Information Systems (MIS) 1986
July 2013
I am currently looking for opportunities in operational and administrative management positions that utilize my experience in leading and managing team members, operations, business development, strategic management, process improvement and implementation, and client relations.
In 2003, I earned a Master of Business Administration degree from California State University, Bakersfield. My undergraduate degree is in Management Information Systems granted from California State University, Fullerton. I am also a trainer of the DiSC behavior model which serves as a core component to any interpersonal communications training program, leadership development, sales effectiveness, team building, or set of coaching tools.
While at Charter College, Oxnard California, I was a part of the campus team that was presented with “Campus of the Year” for meeting financial goals and employee satisfaction levels. We were the only campus to successfully meet both criteria. I understand how to manage and how to provide leadership which leads individuals to perform at high levels. This was evident when we positioned faculty members into new roles within the company which added additional authority and responsibility and allowed ownership to take place and self-initiatives to occur. I successfully transition into the higher education industry and quickly absorbed the stringent regulations set forth by the Department of Education as well as the national accreditation institution of ACICS. The move to Washington State to oversee the campus there caused personal hardship and I relocated back to the Bakersfield area.
The company I had been employed with prior to Charter College was Fleet Card Fuels and for a period of 13 years. The company was purchased and all positions were absorbed and centralized to Northern California.
As a Business Unit manager at Fleet Card Fuels, I led the operations of a successful business with revenues in excess of $159m which included record sales growth in 2011 despite the economic downturn of the past few years. This was accomplished by streamlining processes, implementing new software developments that off-loaded 40% of categorized inbound calls to a self-service customer portal, and increasing wallet share from existing customers by introducing a new fuel site convenience model. While our competitors were slashing their sales staff, I actually grew our sales staff by two positions which proved beneficial. Under my direction, I have successfully managed multi-disciplined teams including customer care, sales, and information technology, including cross functional planning and systems integration.
In addition, I have been an associate faculty member at the University of Phoenix since 2007. Iam an expert facilitator in leading students to meet class objectives, understanding of course concepts, bridging the gap between theory and practical application, and engaged students in a manner that makes class learning exciting and fun. Facilitated courses include: Management, Marketing, Strategic Management, and Organizational Behavior.
Finding an organization where an employee centric culture exists is extremely important. My salary requirements are flexible as I move into new a new industry with shallow subject matter experience.
Attached is a copy of my resume, which more fully details my qualifications and accomplishments.
Thank you very kindly for your consideration.
Sincerely,
John Richardson
ab0vjt@r.postjobfree.com
John Richardson, MBA
Contact this candidate